--- description: XCALLY : qu'en pensent les utilisateurs ? Lisez les avis sur XCALLY, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XCALLY - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/275/call-center/software) > [XCALLY](/software/112271/xcally) # XCALLY Canonical: https://www.getapp.fr/software/112271/xcally Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/112271/xcally?page=2) > XCALLY est une solution de gestion de centre d'appels et une suite de service client omnicanal pour les centres d'appels entrants, sortants et mixtes. > > Conclusion : 130 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 130 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: XCALLY - **Pays**: Paderno Dugnano, Italie - **Entreprise fondée en**: 2007 ## Contexte commercial - **Prix à partir de**: 29,00 € - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, arabe, espagnol, estonien, français, italien, japonais, letton, lituanien, malais, portugais, portugais brésilien, portugais européen, suédois, tchèque - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Belize et 157 de plus ## Fonctionnalités - API - Analyse des sentiments - Automate d'appel - Automated Attendant - Automatic Outbound Dialer - CRM - CTI (couplage téléphonie informatique) - Centre d'appel mixte - Centre d'appels entrants - Centre d'appels sortants - Chat et messagerie - Communication multicanal - Conférences vidéo - Connexion VoIP - Distribution automatique des appels - Distribution des appels - Détection du répondeur - Enquêtes et feedback - Enregistrement des appels - Gestion des campagnes ## Intégrations (26 au total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... et 11 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software) - [Logiciels de predictive dialer](https://www.getapp.fr/directory/849/predictive-dialer/software) ## Logiciels similaires 1. [Readymode](https://www.getapp.fr/software/107701/xencall) — 4.6/5 (136 reviews) 2. [Convoso](https://www.getapp.fr/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.fr/software/104279/chasedata) — 4.8/5 (315 reviews) 4. [Kixie PowerCall](https://www.getapp.fr/software/104961/kixie) — 4.6/5 (293 reviews) 5. [Call Logic](https://www.getapp.fr/software/131507/call-logic) — 4.7/5 (56 reviews) ## Avis ### "An excellent solution for managing the customer relationship" — 5.0/5 > **Pape Pathé** | *15 février 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained. > > **Inconvénients**: No integration with Odoo yet Minimum number of users (at least one admin and one supervisor) > > I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job. ----- ### "great omnichannel" — 5.0/5 > **Michaela** | *18 juillet 2024* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Easy installation. Fast support response. Reasonable price. > > **Inconvénients**: Upgrade may bring some additional issues. ----- ### "XCally Review from a Thailand perspective" — 4.0/5 > **Claas** | *8 août 2018* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: The IVR builder and the XCally Softphone are great. > > **Inconvénients**: It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules. > > Good. ----- ### "Very Scalable\!" — 5.0/5 > **Matovu** | *14 avril 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better\! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases. > > **Inconvénients**: It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports. > > Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback. ----- ### "We rely on XCALLY and it meets the challenge daily" — 5.0/5 > **Yehoshua** | *30 juillet 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more. > > **Inconvénients**: There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer\! > > We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works\! ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/112271/xcally?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/112271/xcally) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées