Keela - Prix, fonctionnalités, avis et comparateur de logiciels

Keela

Nonprofit management software

4.2/5 (27 avis)

Keela - Présentation

Keela is a cloud-based nonprofit management software designed to help small nonprofit organizations manage donors, contacts, email marketing and projects through a centralized dashboard, inbox and CRM system, plus donation, campaign and project management technology. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Keela provides users with a single platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox gives users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks.

Keela’s customer relationship management (CRM) system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as date of last contact, amount of last donation, and total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts.

Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.

Prix

À partir de
$39/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Keela - Avis

Note globale
4.2/5
93% d'avis positifs
8
Excellent
17
Très bien
2
Moyen
0
Médiocre
0
Horrible

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15.01.2018
Provenance de l'avis : Capterra

Saving Time, organizing how we manage our volunteers

(I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Avantages

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look.

User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Inconvénients

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ...

Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10

Great experience and meets many of our needs, but there's still room for improvement.

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 15.01.2018
Provenance de l'avis : Capterra

Avantages

The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Customer support is excellent. I get answers to my questions quickly, and they are always happy to help.

Inconvénients

Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually.

We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Bit of a learning curve, but user friendly - excellent support and service

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15.01.2018
Provenance de l'avis : Capterra

Brings our team together on items we are working on independantly and collectively. Helps to provide a systemized approach to getting information out to customers and donors. Helps to organise tax receipts and track donor funding. Helps us to organise our members into categories they feel comfortable working in

Avantages

1) Dashboard - customizable for our social enterprise/Charity
2) Cloud based, allowing more mobile/rmote access for our team members
3) Pricing - fairly reasonable
4) Tags - customizable
5) Donations - easy to track and issue recipts
6) Tasks and Projects - easy to track - provides accountability for team members (reduces redundant follow-up
7) Customer service and technical support - willing to work with an organisation to help improve (maximize) use of features

Inconvénients

1) eBlast templates need to be more user friendly for custom uploads - (organisation branding)
2) Pricing - there needs to be a mid-tier pricing for the 2500 contact range - 1000 is too small for our organisation, and it will take 2-3 years to get to 5000 as we build - while building, we need to watch costs closely
3) Though easy to use once familiar with the programme, it can be a learning curve: more on-board training needs to be assigned as part of the package price.
4) Drop down menus from top right could be expanded and more explicit - some items could be buttons instead of items in a drop down.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Finally, a CRM designed for non-profits

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01.09.2016
Provenance de l'avis : Capterra

We were one of the lucky few who got to test out Keela from the very beginning. We had previously tried Sales Force and Hubspot but found them to be overly complicated and geared towards Sales.

In contrast, Keela has clearly been designed with non profits in mind with the functionality and set up designed to track donations. engage donors and manage projects.

Avantages

A one stop shop for managing projects, sending newsletters, monitoring donations and building relationships with donors.

The customer service is exceptional.

Inconvénients

As it's relatively new their are a couple of minor features missing and limited ability to integrate with other software.

I expect much of this will be resolved as the Keela continues to build on their customer feedback.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11.01.2018
Provenance de l'avis : Capterra

Avantages

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated.

We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Inconvénients

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Keela - Prix

À partir de
$39/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Grassroots: $39/month for 10 team members Developing: $69/month for 25 team members Impact: $129/month for 50 team members Sustained: $249/month for 75 team members

Keela - Fonctionnalités

  • Accounting integration
  • Action management
  • Ad hoc reporting
  • Assignment management
  • Assignment tracking
  • Automated thank you notes
  • Built-in database
  • CRM
  • Campaign analysis
  • Campaign segmentation
  • Centralized dashboard
  • Committee management
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer segmentation
  • Customizable fields
  • Data visualization
  • Donation tracking
  • Donor database
  • Donor management
  • Drag-and-drop interface
  • Duplicate detection
  • Electronic payments
  • Email marketing
  • Follow-up scheduling
  • Fundraising management
  • History tracking
  • In-kind donations
  • Member database
  • Membership management
  • Mobile giving
  • Payment processing
  • Permission management
  • Personalized profiles
  • Prioritzing
  • Project management
  • Prospect management
  • Receipts / statements
  • Recurring billing
  • Recurring donations
  • Reporting
  • Search functionality
  • Supporter records management
  • Task commenting
  • Task management
  • Team tracking
  • Transaction history
  • User access controls

Keela - Avantages

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same, single platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.

  • Keela - FAQ

    Voici quelques-unes des questions fréquentes sur Keela.

    Q. Quels sont les types de licence disponibles pour Keela ?

    Types de licences disponibles pour Keela :

    À partir de: $39/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Grassroots: $39/month for 10 team members
    Developing: $69/month for 25 team members
    Impact: $129/month for 50 team members
    Sustained: $249/month for 75 team members

    Q. Quelles sont les principales fonctionnalités du logiciel Keela ?

    Fonctionnalités du logiciel Keela :

    • Accounting integration
    • Action management
    • Ad hoc reporting
    • Assignment management
    • Assignment tracking
    • Automated thank you notes
    • Built-in database
    • CRM
    • Campaign analysis
    • Campaign segmentation
    • Centralized dashboard
    • Committee management
    • Credit card processing
    • Custom fields
    • Customer database
    • Customer segmentation
    • Customizable fields
    • Data visualization
    • Donation tracking
    • Donor database
    • Donor management
    • Drag-and-drop interface
    • Duplicate detection
    • Electronic payments
    • Email marketing
    • Follow-up scheduling
    • Fundraising management
    • History tracking
    • In-kind donations
    • Member database
    • Membership management
    • Mobile giving
    • Payment processing
    • Permission management
    • Personalized profiles
    • Prioritzing
    • Project management
    • Prospect management
    • Receipts / statements
    • Recurring billing
    • Recurring donations
    • Reporting
    • Search functionality
    • Supporter records management
    • Task commenting
    • Task management
    • Team tracking
    • Transaction history
    • User access controls

    Q. Qui utilise Keela ?

    Utilisateurs habituels du logiciel Keela :

    Organismes à but non lucratif

    Q. Dans quelles langues Keela est-il disponible ?

    Langues dans lesquelles Keela est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Keela ?

    Types de licences disponibles pour Keela:

    Abonnement

    Q. Keela prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Keela.

    Q. Avec quelles applications Keela peut-il s'intégrer ?

    Applications s'intégrant à Keela :

    Eventbrite, Gmail, MailChimp, PayPal, QuickBooks Online, Stripe

    Q. Quelles sont les ressources d'aide disponibles pour Keela ?

    Ressources d'aide disponibles pour Keela :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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