Keela - Prix, fonctionnalités, avis et comparateur de logiciels

Keela

Nonprofit management software

4.2/5 (69 avis)

Keela - Présentation

Keela is a cloud-based nonprofit management software designed to help small nonprofit organizations manage donors, contacts, email marketing and projects through a centralized dashboard, inbox and CRM system, plus donation, campaign and project management technology. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Keela provides users with a single platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox gives users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks.

Keela’s customer relationship management (CRM) system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as date of last contact, amount of last donation, and total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts.

Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.

Prix

À partir de
$49/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Keela - Avis

Note globale
4.2/5
91% d'avis positifs
23
Excellent
40
Très bien
6
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/01/2018
Provenance de l'avis : Capterra

Saving Time, organizing how we manage our volunteers

(I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Avantages

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look.

User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Inconvénients

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ...

Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Réponse de Networks for Change

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Great experience and meets many of our needs, but there's still room for improvement.

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 15/01/2018
Provenance de l'avis : Capterra

Avantages

The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Customer support is excellent. I get answers to my questions quickly, and they are always happy to help.

Inconvénients

Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually.

We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go.

Réponse de Networks for Change

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Keela

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 30/07/2018
Provenance de l'avis : Capterra

About the only benefit I have seen so far is that it is an online portal that is easy to put in information and to download contact lists. All of the other functionality that is available is there--we just don't know how to use it. We are still not even accepting payments via PayPal, even though we synched the accounts. Our marketing director needs some hands-on assistance with merging the forms to our website.

Avantages

The set up was not as complicated as I thought it would be, and the navigation is well laid out and easy to follow.

Inconvénients

I don't think we received enough human training with on-boarding, and it would have been nice to have more one access to a human as the "prompted" help answers are often inaccurate and not helpful. Our sales agent was fantastic and very knowledgeable, but once we purchased I felt as we were kind of left to our own devices. Now I am not even sure that we set it up the best way.
1. We hae to enter memberships as donations and as memberships
2. The "tags" remain even if a membership expires.
3. We still aren't sure that when we are pulling reports that the information is being put in correctly to access what we need as as information.
4. We were not aware that in order to sync membership payments automatically, we have to use Skype.
5. We should be much much further along in using the different amenities of the site, but so far we are just kind of stuck. We need assistance.

Réponse de Networks for Change

Hi Bryant, thanks for bringing these issues to our attention. I'm sorry to hear that you have a challenging experience with Keela so far. Our Head of Customer Experience will be reaching out to you shortly to schedule a call to discuss your concerns, and offer assistance and additional training for your team so that you can feel confident to keep growing with Keela in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Keela Review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/08/2018
Provenance de l'avis : Capterra

We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy.

Avantages

This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when Keela and do ALL you need!

Inconvénients

So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back.

Réponse de Networks for Change

Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at [email protected]
Screen reader support enabled.


Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at [email protected]

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good "first-time user" system for basic needs

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 31/07/2018
Provenance de l'avis : Capterra

We had hoped to use Keela for grants and donation management, as well as the primary email blast tool to replace MailChimp and Salesforce. Our expectations exceeded the capabilities of the system. Still, I would recommended it to small organizations that are moving from Excel spreadsheets and other less sophisticated ways of managing contacts.

Avantages

The project management tool is exceptionally well done and easy to use. It's the feature I use the most.

The online donation/payment tool is also very well done, easy to set up and manage, and user friendly for both the administrator and the donor/payee.

Inconvénients

There are some significant limitations in the contact management tool. It is not designed to link or associate individual contacts (persons) with organizations. This creates some difficulties in parsing lists for email blasts and analysis. As a basic contact list, it's okay, but not adequate for our contact and donation tracking needs.

The e-mail form is limited. There are not a lot of design features. It's fine for basic messages, but don't expect to get too fancy with the layout and design.

Réponse de Networks for Change

Hi Cynthia, thanks for your feedback. I have some good news! Based on our previous discussions with you and other clients on this topic, we're going to be adding a new feature to split contacts into "Organization" and "People" contacts and create associations between them. This is coming very soon. If you'd like to be notified when this feature is available, please subscribe here: https://keela.ideas.aha.io/ideas/KEE-I-52
P.s. We're also planning to improve our E-blast template builder to give you additional options for layout and design, follow our progress here: https://keela.ideas.aha.io/ideas/KEE-I-8

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10

Keela - Prix

À partir de
$49/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Grassroots: $49/month for 10 team members
Developing: $74/month for 25 team members
Impact: $129/month for 50 team members
Sustained: $239/month for 75 team members

Keela - Fonctionnalités

  • Champs personnalisables
  • Contrôle d'accès
  • Facturation récurrente
  • Paiements électroniques
  • Rapports et statistiques
  • Tableau de bord d'activités
  • Traitement des cartes de crédit

  • API
  • Base de données de contacts
  • Gestion de la communication
  • Gestion des présences
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration mobile
  • Notifications automatiques
  • Rappels automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

Plus d'informations sur Keela

Keela - Principales fonctionnalités

  • Accounting integration
  • Action management
  • Ad hoc reporting
  • Assignment management
  • Assignment tracking
  • Automated thank you notes
  • Built-in database
  • CRM
  • Campaign analysis
  • Campaign segmentation
  • Centralized dashboard
  • Committee management
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer segmentation
  • Customizable fields
  • Data visualization
  • Donation tracking
  • Donor database
  • Donor management
  • Drag-and-drop interface
  • Duplicate detection
  • Electronic payments
  • Email marketing
  • Follow-up scheduling
  • Fundraising management
  • History tracking
  • In-kind donations
  • Member database
  • Membership management
  • Mobile giving
  • Payment processing
  • Permission management
  • Personalized profiles
  • Prioritzing
  • Project management
  • Prospect management
  • Receipts / statements
  • Recurring billing
  • Recurring donations
  • Reporting
  • Search functionality
  • Supporter records management
  • Task commenting
  • Task management
  • Team tracking
  • Transaction history
  • User access controls

Avantages

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same, single platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.

  • Keela - FAQ

    Voici quelques-unes des questions fréquentes sur Keela.

    Q. Quels sont les types de licence disponibles pour Keela ?

    Types de licences disponibles pour Keela :

    À partir de: $49/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Grassroots: $49/month for 10 team members
    Developing: $74/month for 25 team members
    Impact: $129/month for 50 team members
    Sustained: $239/month for 75 team members

    Q. Quelles sont les principales fonctionnalités du logiciel Keela ?

    Fonctionnalités du logiciel Keela :

    • Accounting integration
    • Action management
    • Ad hoc reporting
    • Assignment management
    • Assignment tracking
    • Automated thank you notes
    • Built-in database
    • CRM
    • Campaign analysis
    • Campaign segmentation
    • Centralized dashboard
    • Committee management
    • Credit card processing
    • Custom fields
    • Customer database
    • Customer segmentation
    • Customizable fields
    • Data visualization
    • Donation tracking
    • Donor database
    • Donor management
    • Drag-and-drop interface
    • Duplicate detection
    • Electronic payments
    • Email marketing
    • Follow-up scheduling
    • Fundraising management
    • History tracking
    • In-kind donations
    • Member database
    • Membership management
    • Mobile giving
    • Payment processing
    • Permission management
    • Personalized profiles
    • Prioritzing
    • Project management
    • Prospect management
    • Receipts / statements
    • Recurring billing
    • Recurring donations
    • Reporting
    • Search functionality
    • Supporter records management
    • Task commenting
    • Task management
    • Team tracking
    • Transaction history
    • User access controls

    Q. Qui utilise Keela ?

    Utilisateurs habituels du logiciel Keela :

    Organismes à but non lucratif

    Q. Dans quelles langues Keela est-il disponible ?

    Langues dans lesquelles Keela est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Keela ?

    Types de licences disponibles pour Keela:

    Abonnement

    Q. Keela prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Keela.

    Q. Avec quelles applications Keela peut-il s'intégrer ?

    Applications s'intégrant à Keela :

    Eventbrite, Gmail, MailChimp, PayPal, QuickBooks Online, Stripe

    Q. Quelles sont les ressources d'aide disponibles pour Keela ?

    Ressources d'aide disponibles pour Keela :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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