roomMaster
roomMaster
En savoir plus sur roomMaster
roomMaster est un logiciel tout-en-un de gestion des biens hôteliers (Property Management Software, PMS) pour les établissements de toutes tailles, avec la gestion de la réception, la gestion des réservations et les profils des clients. roomMaster a été conçu pour les boutiques-hôtels indépendantes, les centres de villégiature, les hôtels d'affaires et les chaînes hôtelières. Cette solution comprend les outils nécessaires à la gestion des tâches quotidiennes d'un établissement hôtelier et à l'optimisation de l'expérience client.
Cette solution aide les établissements à mieux accueillir leurs clients grâce à sa fonctionnalité front desk. Elle peut être utilisée pour visualiser et gérer, à partir d'un seul écran, les réservations, l'enregistrement et le départ des clients, les clients sans réservation, le ménage, la base de données des clients, etc. Lorsqu'il s'agit de clients sans réservation, les employés de la réception peuvent consulter la disponibilité et les tarifs par type ou numéro de chambre et valider la réservation via roomMaster. Tous les clients se voient automatiquement attribuer un profil d'hôte qui contient des données telles que les coordonnées, les réservations et l'historique détaillé des séjours. Le personnel peut ainsi offrir une expérience personnalisée en fonction des préférences des clients.
Les réservations peuvent être gérées via roomMaster avec un indicateur de disponibilité et des prévisions d'occupation. L'intégration avec d'autres applications permet de synchroniser automatiquement les données de réservation entre les plateformes. roomMaster peut également se connecter directement à des sites de réservation tiers comme Expedia et Booking.com pour contourner les frais des tiers. Afin de fidéliser les clients, roomMaster facilite la création d'e-mails HTML personnalisés de confirmation, avant l'arrivée et après le départ. Cette solution permet de configurer des notifications qui informent les clients de la disponibilité de leur chambre pour l'enregistrement.
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Avis
Vous avez déjà roomMaster ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy to work with, could use more versatility
Publié le 18/04/2019
Avantages
Overall wasn't a bad piece of software. Employees seemed to pick it up quickly. Online reservations worked very smoothly.
Inconvénients
Had a few things the software didn't cover, so eventually switched to a competitor.
Réponse de Aspire Software Company
Hi,
Thank you for the review. I am glad that you and your team found the solution easy to learn and use.
I would be very interested to hear from you on what the software was missing that led to you switching. Please email me at sales@innquest.com and we can continue the conversation.
Sincerely,
Kent H.
Vice President
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Product
Publié le 04/04/2017
Chose this system as it seemed to fit our requirements well and represent good value for money. We...
Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry
Avantages
Ease of use & access
Inconvénients
Couple of development requests not addressed, but generally little to complain about
Réponse de Aspire Software Company
I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE
Publié le 27/02/2021
bad worse terrible some other words i cannot use **??##**
bad worse terrible some other words i cannot use **??##**
Avantages
Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company
Inconvénients
no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud
Réponse de Aspire Software Company
Garrick,
Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here.
We are looking forward to speaking with you and resolving.
Thank you!
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
easy to work with
Publié le 22/09/2017
overall wonderful software and company
overall wonderful software and company
Avantages
it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best
Inconvénients
if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best for Small Resorts
Publié le 22/09/2016
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star...
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.
I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.
I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....
Would rate Room Master 10/10
Avantages
Group Management
Marketing Management
Online Booking
Reservations Management
reports are too detailed
Inconvénients
IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections
Réponse de Aspire Software Company
Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!
roomMaster - FAQ
Voici quelques-unes des questions fréquentes sur roomMaster.Q. Quels sont les types de licence disponibles pour roomMaster ?
Types de licences disponibles pour roomMaster :
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise roomMaster ?
Utilisateurs habituels du logiciel roomMaster :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues roomMaster est-il disponible ?
Langues dans lesquelles roomMaster est disponible :
anglais
Q. roomMaster prend-il en charge les appareils mobiles ?
Appareils pris en charge par roomMaster :
Q. Avec quelles applications roomMaster peut-il s'intégrer ?
Applications s'intégrant à roomMaster :
Amadeus, Hotelitix, QuickBooks Online Advanced, STAAH Channel Manager, Sage 50cloud Accounting, Seekda, Triptease, Windcave
Q. Quelles sont les ressources d'aide disponibles pour roomMaster ?
Ressources d'aide disponibles pour roomMaster :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
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