Naverisk

Naverisk

Surveillance à distance et gestion pour les prestataires d'infogérance

4.7/5 (25 avis)

Naverisk - Présentation

Naverisk est une solution complète de RMM (surveillance et gestion à distance) et de centre de services qui offre une surveillance, une gestion, des correctifs, des alertes, des scripts et une automatisation robustes pour les prestataires d'infogérance et les informaticiens.

Naverisk se concentre sur la gestion de la technologie pour les clients, en fournissant aux utilisateurs les outils de surveillance, PSA, de contrôle à distance et de gestion des périphériques, y compris les fonctionnalités de billetterie et de facturation dans une seule solution web.

Les utilisateurs peuvent surveiller les journaux d'événements, le processeur, la RAM, les logiciels, le matériel, l'utilisation, le réseau, les imprimantes, etc., ainsi que dépanner et réparer les appareils en coulisses sans interrompre les utilisateurs finaux. L'accès à distance permet des outils de contrôle à distance intégrés, sécurisés et mobiles, alimentés par Splashtop.

Les scripts Open Source permettent aux utilisateurs d'exécuter et d'automatiser des scripts codés dans des langages natifs PowerShell, Batch, JavaScript et bien d'autres. Les utilisateurs peuvent également corréler OS, pilotes de périphériques et applications sans avoir besoin de WSUS, définir différents accords, types et options de facturation/facturation avec SLA pour les clients et suivre, rapporter et gérer toutes les activités du centre d'assistance et du technicien grâce à la billetterie native et intégrée.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Naverisk - Avis

Note globale
4.7/5
96% d'avis positifs
18
Excellent
6
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Alex B.
Traduire avec Google Translate

Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/01/2018
Provenance de l'avis : Capterra

We are able to manage a lot more customers' systems with a small team than we could before.

Avantages

Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

Inconvénients

The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Evgeny S.
Traduire avec Google Translate

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/01/2018
Provenance de l'avis : Capterra

Naverisk gives us more control, flexibility and functionality for the adequate price.

Avantages

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Inconvénients

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jon B.
Traduire avec Google Translate

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/01/2018
Provenance de l'avis : Capterra

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Avantages

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Inconvénients

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Scott S.
Traduire avec Google Translate

Naverisk RMM has transformed our Business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2018
Provenance de l'avis : Capterra

Increased Revenue
Decreased time to resolve issues

Avantages

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Inconvénients

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Marcelo L.
Traduire avec Google Translate

Easy and Flexible

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/08/2019
Provenance de l'avis : Capterra

I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.

Avantages

Extremely easy;
Flexible and customizable;
It fits to MSP and IT Departmanet
Full set of features that makes Naverisk an all-in-one plataform.
BI interface, that is a great advantage from other tools that I tested.

Inconvénients

- Support is not in Portuguese :( (my native language)
- you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

Traduire avec Google Translate

Réponse de Naverisk

We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Naverisk - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Naverisk - Fonctionnalités

  • API
  • Gestion des flux de travail
  • Gestion des tickets de support
  • Intégration CRM
  • Intégration des e-mails
  • Monitoring
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Surveillance en temps réel
  • Tableau de bord d'activités

  • Chat
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion de la base de connaissances
  • Historique des contacts
  • Hiérarchisation
  • Intégration de tiers
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Notifications automatiques

Naverisk - FAQ

Voici quelques-unes des questions fréquentes sur Naverisk.

Q. Quels sont les types de licence disponibles pour Naverisk ?

Types de licences disponibles pour Naverisk :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Naverisk ?

Nous n'avons pas d'informations sur les fonctionnalités de Naverisk.

Q. Qui utilise Naverisk ?

Utilisateurs habituels du logiciel Naverisk :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Naverisk est-il disponible ?

Langues dans lesquelles Naverisk est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Naverisk ?

Types de licences disponibles pour Naverisk:

Abonnement

Q. Naverisk prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Naverisk.

Q. Avec quelles applications Naverisk peut-il s'intégrer ?

Applications s'intégrant à Naverisk :

Autotask, Autotask, ConnectWise Control, ConnectWise Manage, QuickBooks, Splashtop Business Access, TeamViewer, Xero, Zendesk, e-automate

Q. Quelles sont les ressources d'aide disponibles pour Naverisk ?

Ressources d'aide disponibles pour Naverisk :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo