Naverisk

Naverisk

Surveillance à distance et gestion pour les prestataires d'infogérance

4,7/5 (26 avis)

Naverisk - Présentation

Description du logiciel Naverisk

Naverisk est une solution complète de RMM (surveillance et gestion à distance) et de centre de services qui offre une surveillance, une gestion, des correctifs, des alertes, des scripts et une automatisation robustes pour les prestataires d'infogérance et les informaticiens.

Naverisk se concentre sur la gestion de la technologie pour les clients, en fournissant aux utilisateurs les outils de surveillance, PSA, de contrôle à distance et de gestion des périphériques, y compris les fonctionnalités de billetterie et de facturation dans une seule solution web.

Les utilisateurs peuvent surveiller les journaux d'événements, le processeur, la RAM, les logiciels, le matériel, l'utilisation, le réseau, les imprimantes, etc., ainsi que dépanner et réparer les appareils en coulisses sans interrompre les utilisateurs finaux. L'accès à distance permet des outils de contrôle à distance intégrés, sécurisés et mobiles, alimentés par Splashtop.

Les scripts Open Source permettent aux utilisateurs d'exécuter et d'automatiser des scripts codés dans des langages natifs PowerShell, Batch, JavaScript et bien d'autres. Les utilisateurs peuvent également corréler OS, pilotes de périphériques et applications sans avoir besoin de WSUS, définir différents accords, types et options de facturation/facturation avec SLA pour les clients et suivre, rapporter et gérer toutes les activités du centre d'assistance et du technicien grâce à la billetterie native et intégrée.

Naverisk - Présentation

Prix

À partir de
110,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Naverisk - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Naverisk : Naverisk tickets
Capture d'écran pour Naverisk : Naverisk tickets Capture d'écran pour Naverisk : Naverisk client information Capture d'écran pour Naverisk : Naverisk settings Capture d'écran pour Naverisk : Naverisk device details and performance

Naverisk - Avis

Naverisk - Avis

Note globale
4,7
/
5
Excellent
19

Très bien
6

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,7
Fonctionnalités
4,3
Simplicité d'utilisation
4,5
Support client
4,8
96% des utilisateurs recommandent cette application
Doug H.

Well, that was easy


Traduire avec Google Translate
Evgeny S.

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Naverisk gives us more control, flexibility and functionality for the adequate price.


Traduire avec Google Translate
Andy H.

Limited product, horrible customer service

In looking at these reviews, I can only surmise many manufactured.

We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.


Traduire avec Google Translate
Jon B.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.


Traduire avec Google Translate
Scott S.

Naverisk RMM has transformed our Business

Increased Revenue
Decreased time to resolve issues


Traduire avec Google Translate
Doug H.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

Well, that was easy

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/05/2020
Provenance de l'avis : GetApp

Avantages

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Inconvénients

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Evgeny S.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/01/2018
Provenance de l'avis : Capterra

Naverisk gives us more control, flexibility and functionality for the adequate price.

Avantages

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Inconvénients

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Andy H.
Secteur d'activité: Cabinets médicaux
Taille de l'entreprise: 13-50 employés
Traduire en français

Limited product, horrible customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 06/02/2019
Provenance de l'avis : Capterra

In looking at these reviews, I can only surmise many manufactured.

We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Avantages

Easy to use and simple. Quick deployment. Responsive UI.

Inconvénients

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Jon B.
Traduire en français

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/01/2018
Provenance de l'avis : Capterra

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Avantages

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Inconvénients

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Scott S.
Traduire en français

Naverisk RMM has transformed our Business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2018
Provenance de l'avis : Capterra

Increased Revenue
Decreased time to resolve issues

Avantages

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Inconvénients

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,2/10
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Naverisk - Prix

Naverisk - Prix

À partir de
110,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Naverisk - Fonctionnalités

Naverisk - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Naverisk - FAQ

Naverisk - FAQ

Voici quelques-unes des questions fréquentes sur Naverisk.

Q. Quels sont les types de licence disponibles pour Naverisk ?

Types de licences disponibles pour Naverisk :

À partir de: 110,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Naverisk ?

Nous n'avons pas d'informations sur les fonctionnalités de Naverisk.

Q. Qui utilise Naverisk ?

Utilisateurs habituels du logiciel Naverisk :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Naverisk est-il disponible ?

Langues dans lesquelles Naverisk est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Naverisk ?

Types de licences disponibles pour Naverisk:

Abonnement

Q. Naverisk prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Naverisk.

Q. Avec quelles applications Naverisk peut-il s'intégrer ?

Applications s'intégrant à Naverisk :

Autotask, Autotask, ConnectWise Manage, QuickBooks, Splashtop Business Access, Splashtop Remote Support, TeamViewer, Xero, Zendesk, e-automate

Q. Quelles sont les ressources d'aide disponibles pour Naverisk ?

Ressources d'aide disponibles pour Naverisk :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo