Kitomba

Kitomba

Salon and Spa Software. Making you more successful.

4.6/5 (31 avis)

Kitomba - Présentation

Kitomba is the complete salon and spa management system for smart businesses. If you are a small or a medium business or a big enterprise with multiple sites Kitomba is the perfect solution for you.

Packed with powerful features like :

Appointments, automatic reminders and online booking

Client management

Comprehensive reporting and business tracking

Unique benchmarking tool to compare your business within the industry

Point-of-sale, vouchers and cencessions

Stock management

Marketing and automated client messaging

Staff management, wages and commissions

Business and staff targets to measure success and motivate your team

Personalised score board and daily appointment list for staff

Security to control access to settings, reports and features

Online access and daily data back-ups

Free, industry-leading phone, web and email support

Ongoing training

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Royaume-Uni

Langues

anglais

Kitomba - Avis

Note globale
4.6/5
100% d'avis positifs
19
Excellent
12
Très bien
0
Moyen
0
Médiocre
0
Horrible
Junia K.
Traduire avec Google Translate

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/04/2018
Provenance de l'avis : Capterra

auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Avantages

I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Inconvénients

The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !

Réponse de Kitomba

Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Dorien V.
Traduire avec Google Translate

Great business tool

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/05/2019
Provenance de l'avis : Capterra

I’ve found it a great tool to use, it’s easy to use and constantly being improved and updated. Thanks Kitomba I will miss seeing my business summaries now that I am no longer a client of yours.

Avantages

Access to business information quickly and efficiently for bookings, targets and KPIs wherever you are at anytime. Great support staff and continual improvements being made to stream line the experience for the user. Easy to use and data is easy to read and understand.

Inconvénients

Fairly Expensive for a small business, charges for txts and emails is not really worth the price considering most businesses Using this software will be messaging many clients regarding appointments. This means some businesses would be less likely to use the marketing tools available in the software as the messaging charges would Defeat the purpose of using the marketing tools and resources available to use in the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Stephanie L.
Traduire avec Google Translate

Some of the reports are a little confusing and sometimes lack specific targeting.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/05/2018
Provenance de l'avis : Capterra

Avantages

Easy, comprehensive, great support. Always updating and keeping up with things. The staff are friendly and very helpful.

Inconvénients

Not sure if it adds product back if you delete or credit. I do find the everyday marketing a little hard to get sometimes and it is hard to target specifics (maybe I don't know how to use it) I often don't have time to to watch videos about the utilization of the system. Maybe if a planned rep visit to go over the finer things would be good. Now that we are with Mailchimp it would be good to maybe have the accepts promo box ticked as default and that way when mailchimp deletes it we know for sure it's not just an oversite. My docket printouts are also confusing because of where the separation line is. I would like to be able to also print out the clients treatment note history.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Alanna R.
Traduire avec Google Translate

Loyal Customer 5+ years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/11/2018
Provenance de l'avis : Capterra

For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved.

Avantages

I like how easy and user friendly it was for staff and clients booking online and the reports. Also love K1.

Inconvénients

Online booking is fabulous when it’s working. For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not. Still getting clients complaining it’s not working. Very disappointed 4 weeks till Christmas and this is happening for the price you pay.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Kyle W.
Traduire avec Google Translate

Getting Better Every Time

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/05/2018
Provenance de l'avis : Capterra

I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions.

Avantages

I like that it can be set up to automatically do the work for you, when you know how to set this up. I feel its user friendly and easy to use and tech to use.

Inconvénients

Thats you cannot make a reoccurring appointment for clients that come weekly. we have to copy and paste the appointment. I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Recommandation utilisateur
8.2/10
Calculé à partir de 31 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

Kitomba - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Rapport qualité-prix
3.8/5
Calculé à partir de 31 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Kitomba - Fonctionnalités

  • Base de données de clients
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables

  • API
  • Données en temps réel
  • Facturation
  • Fonctionnalité de recherche
  • Gestion des calendriers
  • Gestion des devis
  • Gestion des factures
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de tiers
  • Notifications automatiques
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.4/5
Calculé à partir de 31 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur Kitomba

Kitomba - Principales fonctionnalités

  • Access control & security
  • Appointment reminders
  • Benchmarking
  • Booth rental
  • Branded website
  • Business reports
  • Client records
  • Credit card processing
  • Data backups
  • Email analytics
  • Email templates
  • Facebook appointment booking
  • Gift card management
  • Loyalty program
  • Marketing and automated client messaging
  • More than 65 reports
  • Online booking
  • Payroll & commissions
  • Point of sale (POS)
  • Referral program
  • Referral thank-yous and personal birthday greetings
  • Retail products
  • Room / equipment management
  • SMS and email loyalty rewards
  • Sales and transaction tracking
  • Scanning
  • Services menu customization
  • Staff management
  • Staff performance reports
  • Stock management
  • Task management
  • Two-way rebooking reminders
  • Visual reports
  • Vouchers and rewards
  • Wages management
  • Website integration

Avantages

  • Industry focused appointment booking software
  • Efficient Point-of-Sale
  • Online Booking
  • Everyday & Campaign Marketing
  • Industry leading Reporting
  • Effective Stock Management
  • Customisable Loyalty Programme

  • Exceptional support - Kitomba gives you the all the features you need, along with the unbeatable service and support you want. Our dedicated support team provides unlimited free support so you can get the most out of Kitomba. We’re here to support you and help your business be the best it can be.

    We partner with the best (Geo)
    Logos:
    PayPal
    MailChimp
    Xero
    Oxipay
    Payment Express (AU)
    EFTPOS (NZ)
    Apple
    Windows

    Book a personalised demo and see how Kitomba Salon & Spa Software can help your business succeed.

  • Kitomba - FAQ

    Voici quelques-unes des questions fréquentes sur Kitomba.

    Q. Quels sont les types de licence disponibles pour Kitomba ?

    Types de licences disponibles pour Kitomba :

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Please leave your details on the contact form and a Kitomba expert will be in touch with you.

    Q. Quelles sont les principales fonctionnalités du logiciel Kitomba ?

    Fonctionnalités du logiciel Kitomba :

    • Access control & security
    • Appointment reminders
    • Benchmarking
    • Booth rental
    • Branded website
    • Business reports
    • Client records
    • Credit card processing
    • Data backups
    • Email analytics
    • Email templates
    • Facebook appointment booking
    • Gift card management
    • Loyalty program
    • Marketing and automated client messaging
    • More than 65 reports
    • Online booking
    • Payroll & commissions
    • Point of sale (POS)
    • Referral program
    • Referral thank-yous and personal birthday greetings
    • Retail products
    • Room / equipment management
    • SMS and email loyalty rewards
    • Sales and transaction tracking
    • Scanning
    • Services menu customization
    • Staff management
    • Staff performance reports
    • Stock management
    • Task management
    • Two-way rebooking reminders
    • Visual reports
    • Vouchers and rewards
    • Wages management
    • Website integration

    Q. Qui utilise Kitomba ?

    Utilisateurs habituels du logiciel Kitomba :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Kitomba est-il disponible ?

    Langues dans lesquelles Kitomba est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Kitomba ?

    Types de licences disponibles pour Kitomba:

    Abonnement

    Q. Kitomba prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Kitomba.

    Q. Avec quelles applications Kitomba peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par Kitomba.

    Q. Quelles sont les ressources d'aide disponibles pour Kitomba ?

    Ressources d'aide disponibles pour Kitomba :

    Base de connaissances, Support en ligne, Support téléphonique