Kitomba

Kitomba

Salon and Spa Software. Making you more successful.

4.6/5 (60 avis)

Kitomba - Présentation

Kitomba is the complete salon and spa management system for smart businesses. If you are a small or a medium business or a big enterprise with multiple sites Kitomba is the perfect solution for you.

Packed with powerful features like :

Appointments, automatic reminders and online booking

Client management

Comprehensive reporting and business tracking

Unique benchmarking tool to compare your business within the industry

Point-of-sale, vouchers and cencessions

Stock management

Marketing and automated client messaging

Staff management, wages and commissions

Business and staff targets to measure success and motivate your team

Personalised score board and daily appointment list for staff

Security to control access to settings, reports and features

Online access and daily data back-ups

Free, industry-leading phone, web and email support

Ongoing training

Prix

À partir de
N/A
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Royaume-Uni

Langues

anglais

Kitomba - Avis

Note globale
4.6/5
95% d'avis positifs
40
Excellent
17
Très bien
1
Moyen
1
Médiocre
1
Mauvais
Laurie C.
Traduire avec Google Translate

It's okay

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/11/2019
Provenance de l'avis : Capterra

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Avantages

being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Inconvénients

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it)

The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions

It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services

It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away

The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing?

K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Carla T.
Traduire avec Google Translate

Great All-round Salon/Spa Software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/07/2019
Provenance de l'avis : Capterra

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Avantages

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Inconvénients

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Mark B.
Traduire avec Google Translate

Kitomba Reviee

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 08/11/2019
Provenance de l'avis : Capterra

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Avantages

The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Inconvénients

For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Aisling K.
Traduire avec Google Translate

Aesthetic Industry

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/08/2019
Provenance de l'avis : Capterra

Avantages

Online bookings
Reporting
Automation of marketing

Inconvénients

Clients unable to leave a review
Cost of text messages is too high

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Junia K.
Traduire avec Google Translate

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/04/2018
Provenance de l'avis : Capterra

auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Avantages

I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Inconvénients

The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !

Traduire avec Google Translate

Réponse de Kitomba

Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Kitomba - Prix

À partir de
N/A
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Kitomba has a variety of packages to suit your salon, spa or clinic.
Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Kitomba - Fonctionnalités

  • Base de données de clients
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables

  • API
  • Facturation
  • Fonctionnalité de recherche
  • Gestion des calendriers
  • Gestion des documents
  • Gestion des factures
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de tiers
  • Notifications automatiques
  • Portail client
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Kitomba

Kitomba - Principales fonctionnalités

  • Access control & security
  • Appointment reminders
  • Benchmarking
  • Booth rental
  • Branded website
  • Business reports
  • Client records
  • Credit card processing
  • Data backups
  • Email analytics
  • Email templates
  • Facebook appointment booking
  • Gift card management
  • Loyalty program
  • Marketing and automated client messaging
  • More than 65 reports
  • Online booking
  • Payroll & commissions
  • Point of sale (POS)
  • Referral program
  • Referral thank-yous and personal birthday greetings
  • Retail products
  • Room / equipment management
  • SMS and email loyalty rewards
  • Sales and transaction tracking
  • Scanning
  • Services menu customization
  • Staff management
  • Staff performance reports
  • Stock management
  • Task management
  • Two-way rebooking reminders
  • Visual reports
  • Vouchers and rewards
  • Wages management
  • Website integration

Avantages

  • Industry focused appointment booking software
  • Efficient Point-of-Sale
  • Online Booking
  • Everyday & Campaign Marketing
  • Industry leading Reporting
  • Effective Stock Management
  • Customisable Loyalty Programme

  • Exceptional support - Kitomba gives you the all the features you need, along with the unbeatable service and support you want. Our dedicated support team provides unlimited free support so you can get the most out of Kitomba. We’re here to support you and help your business be the best it can be.

    We partner with the best (Geo)
    Logos:
    PayPal
    MailChimp
    Xero
    Oxipay
    Payment Express (AU)
    EFTPOS (NZ)
    Apple
    Windows

    Book a personalised demo and see how Kitomba Salon & Spa Software can help your business succeed.

  • Kitomba - FAQ

    Voici quelques-unes des questions fréquentes sur Kitomba.

    Q. Quels sont les types de licence disponibles pour Kitomba ?

    Types de licences disponibles pour Kitomba :

    Type de licence: Abonnement

    Essai gratuit: Non disponible

    Kitomba has a variety of packages to suit your salon, spa or clinic.
    Please leave your details on the contact form and a Kitomba expert will be in touch with you.

    Q. Quelles sont les principales fonctionnalités du logiciel Kitomba ?

    Fonctionnalités du logiciel Kitomba :

    • Access control & security
    • Appointment reminders
    • Benchmarking
    • Booth rental
    • Branded website
    • Business reports
    • Client records
    • Credit card processing
    • Data backups
    • Email analytics
    • Email templates
    • Facebook appointment booking
    • Gift card management
    • Loyalty program
    • Marketing and automated client messaging
    • More than 65 reports
    • Online booking
    • Payroll & commissions
    • Point of sale (POS)
    • Referral program
    • Referral thank-yous and personal birthday greetings
    • Retail products
    • Room / equipment management
    • SMS and email loyalty rewards
    • Sales and transaction tracking
    • Scanning
    • Services menu customization
    • Staff management
    • Staff performance reports
    • Stock management
    • Task management
    • Two-way rebooking reminders
    • Visual reports
    • Vouchers and rewards
    • Wages management
    • Website integration

    Q. Qui utilise Kitomba ?

    Utilisateurs habituels du logiciel Kitomba :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Kitomba est-il disponible ?

    Langues dans lesquelles Kitomba est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Kitomba ?

    Types de licences disponibles pour Kitomba:

    Abonnement

    Q. Kitomba prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Kitomba.

    Q. Avec quelles applications Kitomba peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par Kitomba.

    Q. Quelles sont les ressources d'aide disponibles pour Kitomba ?

    Ressources d'aide disponibles pour Kitomba :

    Base de connaissances, Support en ligne, Support téléphonique