DoTimely

DoTimely

Mobile, all-in-one dog walking & pet sitting solution

4.8/5 (47 avis)

DoTimely - Présentation

DoTimely is an all-in-one management solution for pet sitting, dog walking, grooming and training businesses with features for scheduling, invoicing, communication tools, and more. Users can run their business from anywhere, using their mobile device.

Customers or staff can schedule and manage appointments, including one time, short duration or recurring appointments. Users get complete flexibility on when they want to generate an invoice. Any appointment that is on the schedule can be invoiced, and is directly connected with scheduling. DoTimely's bulk invoicing allows users to create invoices and collect payments for the business in just a few clicks. Late payments and lost revenue are a thing of the past with automated invoicing and secure payment processing.

DoTimely's GPS tracking can be turned on or off for individual service. Users can get alerted when a service starts or ends and appointment is requested or cancelled. Choose if customers get notifications, and keep the walkers and customers in the loop. Delight customers and verify service using photos. Employees can verify the services by taking a photo for start and end of service.

Track schedules and progress of appointments in a day with the color coded calendars in day and month views. View visit reports for completed appointments or make edits to adjust prices and add ons. Staff can access their schedules, paystubs and messages online, and are notified for any schedule changes via mobile notifications and emails. DoTimely users can access the platform from web or mobile.

Prix

À partir de
0,30 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

DoTimely - Avis

Note globale
4.8/5
100% d'avis positifs
36
Excellent
11
Très bien
0
Moyen
0
Médiocre
0
Horrible
Brett S.
Traduire avec Google Translate

DoTimely Review - Very Valuable

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/02/2019
Provenance de l'avis : Capterra

DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next!

The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance!

Avantages

I absolutely love DoTimely and do not know what I would do without it.

One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely". I never receive that call or email because of how easy DoTimely is to use. They are able to figure out exactly what they want to do because of how easy it is to use. The same goes for my staff.

The second thing I like about DoTimely is its functionality and features. This software's performance receives an A+ from me and is unrivaled. DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on. This allows me to meet the needs of my clients as well as the needs of my staff and business. The value it has added to my business is indescribable and has exceeded my wildest expectations.

Another thing I love about DoTimely is the amount of time it has saved my staff and me. With features like Schedule Forwarding, I am able to automate parts of my business I previously could not. This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees.

Inconvénients

At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly.

Réponse de DoTimely

Hi Brett, your comments are much appreciated.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Joshua K.
Traduire avec Google Translate

Our experience running our pet care business on DoTimely's platform has been very positive!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/01/2018
Provenance de l'avis : Capterra

If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.

Avantages

DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc.

The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing.

One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.

Inconvénients

Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades!

The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Réponse de DoTimely

Thanks Josh for your partnership and as always really appreciate your feedback.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Dina M.
Traduire avec Google Translate

So Happy I found this!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 29/01/2019
Provenance de l'avis : Capterra

Avantages

I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.

Inconvénients

I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Réponse de DoTimely

Hi Dina, we really appreciate your feedback.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Emily R.
Traduire avec Google Translate

Great!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/10/2018
Provenance de l'avis : Capterra

Overall DoTimely is making a great start into the pet software market. If they can continue to improve their product the way they are doing I’m sure they will be matching their competitors soon!

I am very happy using it for my business and I’m excited to see the above features implemented

Avantages

I have been using DoTimely for 2 months now and it has helped my business in so many ways so far.

- customers always comment how professional it is and they love that they can book so easily

- my bookings have increased

- it says me so much time, especially when it comes to scheduling staff

- having everything in one place is so helpful

- customer support is outstanding, I always receive a response within a couple of hours.

Inconvénients

There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same.

Features that would really help make this software better are:

- better customisation of client and pet forms (including being able to remove existing fields)

- customisation of visit reports (adding additional checkboxes)

- customisation of the customer sign-up/login page and welcome page on their account

- notifications (even just by email) whenever a new customer signs up. Currently there is no way to sort customers by sign up date, so this is impossible to keep track of

Réponse de DoTimely

Hi Emily we really appreciate your feedback.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Jena N.
Traduire avec Google Translate

DoTimely has been a game changer for this small business

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/08/2018
Provenance de l'avis : Capterra

As they are a new app there are still some things they need to iron out. However, they are open to suggestions and answer questions very quickly and are very helpful in fixing the problem. If they can't fix it, then it is now on the list of things they work on for the future. So far they have fixed everything they said they would. This app has streamlined my business and made it significantly easier to book appointments, close out appointments and keep accountability with my walkers. My clients love it. My walkers love it. Win. Win.

Avantages

My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability.

Inconvénients

My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that.

Réponse de DoTimely

Jena, really appreciate your feedback!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Recommandation utilisateur
9.3/10
Calculé à partir de 47 avis
Comparatif avec les logiciels similaires : recommandation utilisateur

DoTimely - Prix

À partir de
0,30 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Essential: Free

Pro: *$0.25 per Invoice

Elite: From $689 per month

*$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99.
All Prices are in USD.

Rapport qualité-prix
4.9/5
Calculé à partir de 47 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

DoTimely - Fonctionnalités

  • Facturation
  • Gestion des calendriers
  • Gestion des factures
  • Notifications automatiques
  • Paiements électroniques
  • Rapports et statistiques

  • API
  • Base de données de clients
  • Données en temps réel
  • Fonctionnalité de recherche
  • Gestion des devis
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de tiers
  • Rappels automatiques
  • Rapports personnalisables
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités
Fonctionnalités
4.7/5
Calculé à partir de 47 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur DoTimely

DoTimely - Principales fonctionnalités

  • Appointment management
  • Calendar management
  • Client self service
  • Customer management
  • Extensive reporting
  • GPS route tracking
  • Invoicing
  • Native mobile app
  • Notifications
  • Pet birthday tracking
  • Pet grooming
  • Photo management
  • Photos
  • Real time messaging
  • Scheduling
  • Secure customer data
  • Staff management
  • White label / custom solution

Avantages

  • Leverage DoTimely platform to allow staff and customers to self service so that the users can focus on other tasks.

  • DoTimely helps users automate most of the routine tasks and increase accountability for everyone, keeping pet owners, dog walkers and pet sitters in the loop.

  • Bulk Invoicing allows users to create invoices and collect payments for the company in just a few clicks.

  • Have all the information needed to manage the business from anywhere at anytime with DoTimely mobile apps.

  • Everyone has visibility to the schedule and customers can create appointment requests themselves via the website or the mobile apps.

  • DoTimely - FAQ

    Voici quelques-unes des questions fréquentes sur DoTimely.

    Q. Quels sont les types de licence disponibles pour DoTimely ?

    Types de licences disponibles pour DoTimely :

    À partir de: 0,30 $US/mois

    Type de licence: Gratuit, Abonnement

    version d'essai gratuite: Disponible

    Essential: Free

    Pro: *$0.25 per Invoice

    Elite: From $689 per month

    *$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99.
    All Prices are in USD.

    Q. Quelles sont les principales fonctionnalités du logiciel DoTimely ?

    Fonctionnalités du logiciel DoTimely :

    • Appointment management
    • Calendar management
    • Client self service
    • Customer management
    • Extensive reporting
    • GPS route tracking
    • Invoicing
    • Native mobile app
    • Notifications
    • Pet birthday tracking
    • Pet grooming
    • Photo management
    • Photos
    • Real time messaging
    • Scheduling
    • Secure customer data
    • Staff management
    • White label / custom solution

    Q. Qui utilise DoTimely ?

    Utilisateurs habituels du logiciel DoTimely :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues DoTimely est-il disponible ?

    Langues dans lesquelles DoTimely est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour DoTimely ?

    Types de licences disponibles pour DoTimely:

    Gratuit, Abonnement

    Q. DoTimely prend-il en charge les appareils mobiles ?

    Appareils pris en charge par DoTimely :

    Android, iPhone

    Q. Avec quelles applications DoTimely peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par DoTimely.

    Q. Quelles sont les ressources d'aide disponibles pour DoTimely ?

    Ressources d'aide disponibles pour DoTimely :

    FAQ, Support en ligne