Keatext

Keatext

Feedback analysis for customer experience

3.6/5 (14 avis)

Keatext - Présentation

Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights. The Keatext platform is designed to help businesses across a range of customer-facing fields to manage and improve the customer experience by interpreting all customer feedback, solicited or freely given, and structured or unstructured. Businesses can also track trends in customer expectations and usage, and monitor the impact of any changes made to the business site or app. Keatext uses artificial intelligence to instantly discover new topics and emerging trends without human intervention.

Keatext is able to process unstructured data from across multiple channels including social media, call centers, chat, online reviews, surveys, and more, to deliver custom insights. In order to provide actionable data Keatext categorizes feedback into groups for 'praise', 'problems', 'suggestions', and 'questions', making it easier for users to understand and respond to customer feedback. Keatext automatically detects trends, both positive and negative, within feedback, so that action can be taken accordingly. Other features of Keatext include watchlists for tracking specific topics, blacklists for blocking feedback, the ability to create custom data dashboards, automatic grouping and connecting of feedback based on topics, and more.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais, français

Keatext - Avis

Note globale
3.6/5
57% d'avis positifs
1
Excellent
7
Très bien
6
Moyen
0
Médiocre
0
Mauvais
Utilisateur vérifié
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You will like it

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/01/2019
Provenance de l'avis : Capterra

Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making.

Avantages

I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas.

1. Easy-to-use rather it is fun app that will make you love you work.
2. Great customer support.
3. Let’s you monitor customer sentiments, trends, and more across multiple channels.

Inconvénients

1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website.
2. Third-party integration needs more work.

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Réponse de Keatext

Thank you for your review!
We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Myshka S.
Traduire avec Google Translate

Easy, great support and collaboration by Keatext

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 23/03/2018
Provenance de l'avis : Capterra

Avantages

The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.

Inconvénients

Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

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Réponse de Keatext

Hi Myshka,
I'm grateful you took the time to review our platform.
Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves.
Thanks,
Tatiana

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Sarwan B.
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Does most of the work on its own, and easy to use

Logiciel utilisé Autre pendant plus d'un an
Publié le 23/03/2018
Provenance de l'avis : Capterra

Avantages

I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.

Inconvénients

the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

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Réponse de Keatext

Hi Sarwan,
Glad you enjoyed the overall experience.
I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up!

You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D)

Thank you for the review, it contained valuable feedback!
Tatiana

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Samir T.
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I used Keatext for sentiment analyses on large datasets.

Logiciel utilisé tous les mois pendant 6 à 12 mois
Publié le 20/03/2018
Provenance de l'avis : Capterra

Avantages

Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis. It was the first time that i tried a software with a sentiment analysis this well presented. I was able to export intelligence from my analyses that were very valuable to me.

Inconvénients

Sentiment analysis needs very large amounts of data to be relevant. Even if i liled the output, i was not able to get lots of value with smaller data sets. The precision was sometimes off and i had to manually analyse the data afterwards.

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Réponse de Keatext

Hi Samir,
I'm happy you shared some insights into how you used the tool.

I think you tried our previous version, since then we've improved our analytics including the sentiment analysis. Your observation concerning small datasets is very interesting. I'd be curious to know what's your threshold of small vs. large. I usually prefer datasets with at least 3000 comments, just to be closer to a statistically significant sample size.

Please get in touch if you'd like to take it for another spin and thank you kindly for all the details you shared in your review.
Tatiana

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Utilisateur vérifié
Traduire avec Google Translate

Easy to use

Publié le 26/03/2018
Provenance de l'avis : Capterra

Avantages

It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.

Inconvénients

The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.

Traduire avec Google Translate

Réponse de Keatext

Hello!
Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software.

I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do.

Please get in touch if you have a few minutes to share more details.
Thanks!
Tatiana

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Keatext - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact Keatext for pricing information.

Keatext - Fonctionnalités

  • Tableau de bord d'activités

  • API
  • Base de données de clients
  • Champs personnalisables
  • Données en temps réel
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

Plus d'informations sur Keatext

Keatext - Principales fonctionnalités

  • Ad Hoc Reports
  • Analytics
  • Boolean Queries
  • Collaboration
  • Data Management
  • Discussion Boards
  • Document Filtering
  • Language Detection
  • Multi-Channel Collection
  • Taxonomy Classification
  • Topic Clustering

Avantages

• Analyze feedback from across multiple channels including forms on the business website, social media, call centres, chat, and more.

• Utilize the dashboard to view at-a-glance the number of feedback comments by type, filtered by 'praise', 'problems', 'suggestions', and 'questions'.

• Process feedback in multiple languages including English, French, Arabic, and Spanish.

• Detect sentiment and trends, both positive and negative, within feedback in order to easily analyze the effect of new changes.

• Filter data in order to dive deeper into gathered feedback. Create custom filters in order to utilize data in a way that benefits the business most.

Keatext - FAQ

Voici quelques-unes des questions fréquentes sur Keatext.

Q. Quels sont les types de licence disponibles pour Keatext ?

Types de licences disponibles pour Keatext :

Type de licence: Abonnement

version d'essai gratuite: Disponible

Contact Keatext for pricing information.

Q. Quelles sont les principales fonctionnalités du logiciel Keatext ?

Fonctionnalités du logiciel Keatext :

  • Ad Hoc Reports
  • Analytics
  • Boolean Queries
  • Collaboration
  • Data Management
  • Discussion Boards
  • Document Filtering
  • Language Detection
  • Multi-Channel Collection
  • Taxonomy Classification
  • Topic Clustering

Q. Qui utilise Keatext ?

Utilisateurs habituels du logiciel Keatext :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Keatext est-il disponible ?

Langues dans lesquelles Keatext est disponible :

anglais, français

Q. Quels sont les types de licence disponibles pour Keatext ?

Types de licences disponibles pour Keatext:

Abonnement

Q. Keatext prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Keatext.

Q. Avec quelles applications Keatext peut-il s'intégrer ?

Applications s'intégrant à Keatext :

Salesforce Sales Cloud, Zendesk, iperceptions

Q. Quelles sont les ressources d'aide disponibles pour Keatext ?

Ressources d'aide disponibles pour Keatext :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo