UJET - Présentation
Description du logiciel UJET
UJET est une solution SaaS de niveau entreprise offrant une expérience de support globale via des canaux de chat et de voix auxquels les clients peuvent accéder via une application, le web ou un serveur vocal interactif. Visant à aider les entreprises à fidéliser leurs clients, à gérer leur call center plus efficacement et à économiser de l'argent, elle propose des outils tels que plusieurs opérateurs, la gestion du trafic, l'adhésion en temps réel, la conférence par chat et la segmentation des utilisateurs.
UJET - Présentation
Prix
Types de licence
UJET - Fonctionnalités
Captures d'écran
UJET - Avis
UJET - Avis
Awesome Tool
I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.
Great experience with Ujet!
Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
Poor strategic vision from leadership, broken and unstable product.
None unfortunately.
UJET nice and easy software for customer service
I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.
Wonderful
It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Awesome Tool
Avantages
It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.
Inconvénients
It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.
Great experience with Ujet!
Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
Avantages
-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.
Inconvénients
The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.
Poor strategic vision from leadership, broken and unstable product.
None unfortunately.
Avantages
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.
Inconvénients
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.
The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.
UJET nice and easy software for customer service
I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.
Avantages
UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down
Inconvénients
Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.
Wonderful
It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.
Avantages
You can merge, transfer and mute calls. We could not do that on the last software.
Inconvénients
It will lag sometimes when disconnecting the call.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
UJET - Prix
UJET - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
UJET - Fonctionnalités
UJET - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
UJET - FAQ
UJET - FAQ
Voici quelques-unes des questions fréquentes sur UJET.
Q. Quels sont les types de licence disponibles pour UJET ?
Types de licences disponibles pour UJET :
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel UJET ?
Nous n'avons pas d'informations sur les fonctionnalités de UJET.
Q. Qui utilise UJET ?
Utilisateurs habituels du logiciel UJET :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues UJET est-il disponible ?
Langues dans lesquelles UJET est disponible :
anglais
Q. Quels sont les types de licence disponibles pour UJET ?
Types de licences disponibles pour UJET:
Abonnement
Q. UJET prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par UJET.
Q. Avec quelles applications UJET peut-il s'intégrer ?
Applications s'intégrant à UJET :
Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour UJET ?
Ressources d'aide disponibles pour UJET :
FAQ, Support téléphonique
I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.