shopVOX

shopVOX

Web-based manufacturing solution for custom fabricators

4.6/5 (143 avis)

shopVOX - Présentation

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.

Prix

À partir de
10,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais

shopVOX - Avis

Note globale
4.6/5
95% d'avis positifs
107
Excellent
29
Très bien
1
Moyen
3
Médiocre
3
Horrible
Ryan H.
Traduire avec Google Translate

Long time user

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/12/2018
Provenance de l'avis : Capterra

We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.

Avantages

Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Inconvénients

Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

Réponse de TechVOX

Thanks for reviewing shopVOX Ryan. We are happy that you benefiting from so many of shopVOX features and enjoying a nearly paperless work environment - less clutter for sure! We recently updated the shopVOX Go App. So, I hope you take some time to check it out. You can now upload assets, manage jobs and get signatures while on the field. Thanks for being a loyal shopVOX user. We look forward to serving you for years to come. :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Chris F.
Traduire avec Google Translate

Crucial tool for our business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/11/2018
Provenance de l'avis : Capterra

Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

Avantages

We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Inconvénients

I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Réponse de TechVOX

Thanks for the great review Chris!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Colleen C.
Traduire avec Google Translate

shopVox is an excellent product which has had a big impact on how we run our business.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/02/2018
Provenance de l'avis : Capterra

Avantages

shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable.
I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity.
The business intelligence dashboards are excellent and give a daily snapshot of where the business is.
ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox.
We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper!
It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter.
Support via Chat is good.
shopVox is improving the program regularly and systematically so it is getting better all the time.

Inconvénients

Along with comprehensiveness of the program comes a steep learning curve.
Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable.
There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places.
Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Jeff S.
Traduire avec Google Translate

The RIGHT Solution

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/08/2017
Provenance de l'avis : Capterra

An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Avantages

Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.

Best features:
Multiple views and options for scheduling jobs.

Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop.

Syncs to QuickBooks for accounting.

This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs.

Cloud based and mobile device friendly.

The PRICE! For the money, you won't find better value.

Inconvénients

As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly.

As they say though, "you have to break a few eggs to make an omelette".

Réponse de TechVOX

Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Greg S.
Traduire avec Google Translate

Best Decision This Year

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/05/2019
Provenance de l'avis : Capterra

Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here.

Avantages

The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts.

Inconvénients

The amoratizing of products on a line item.

Réponse de TechVOX

Thank you for reviewing shopVOX Greg. We are excited that shopVOX was your best decision of the year. :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

shopVOX - Prix

À partir de
10,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

shopVOX - Fonctionnalités

  • API
  • Gestion des calendriers
  • Gestion des devis
  • Intégration de tiers
  • Paiements électroniques
  • Rappels automatiques
  • Rapports personnalisables
  • Tableau de bord d'activités

  • Base de données de clients
  • Données en temps réel
  • Facturation
  • Fonctionnalité de recherche
  • Gestion des factures
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration comptable
  • Notifications automatiques
  • Rapports et statistiques
  • Suivi de l'inventaire
  • Suivi des activités

Plus d'informations sur shopVOX

shopVOX - Principales fonctionnalités

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Bills of Material
  • Business Intelligence
  • Calendar Management
  • Cost Estimating
  • Custom Fields
  • Customizable Reporting
  • Electronic Payments
  • Feedback Collection
  • File Management
  • Filtered Views
  • Group Calendars
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Lead Nurturing
  • MRP
  • Manufacturing Execution
  • Order Approval
  • Pipeline Management
  • Price Management
  • Product Configurator
  • Production Scheduling
  • Purchase Order Management
  • Quotation Management
  • Real Time Notifications
  • Role-Based Permissions
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • Version Control
  • Work Order Management

Avantages

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • shopVOX - FAQ

    Voici quelques-unes des questions fréquentes sur shopVOX.

    Q. Quels sont les types de licence disponibles pour shopVOX ?

    Types de licences disponibles pour shopVOX :

    À partir de: 10,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

    Q. Quelles sont les principales fonctionnalités du logiciel shopVOX ?

    Fonctionnalités du logiciel shopVOX :

    • API
    • Activity Dashboard
    • Automatic Reminders
    • Bills of Material
    • Business Intelligence
    • Calendar Management
    • Cost Estimating
    • Custom Fields
    • Customizable Reporting
    • Electronic Payments
    • Feedback Collection
    • File Management
    • Filtered Views
    • Group Calendars
    • Job Costing
    • Job Scheduling
    • Lead Management
    • Lead Nurturing
    • MRP
    • Manufacturing Execution
    • Order Approval
    • Pipeline Management
    • Price Management
    • Product Configurator
    • Production Scheduling
    • Purchase Order Management
    • Quotation Management
    • Real Time Notifications
    • Role-Based Permissions
    • Task Tracking
    • Third Party Integration
    • Vendor Management
    • Version Control
    • Work Order Management

    Q. Qui utilise shopVOX ?

    Utilisateurs habituels du logiciel shopVOX :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

    Q. Dans quelles langues shopVOX est-il disponible ?

    Langues dans lesquelles shopVOX est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour shopVOX ?

    Types de licences disponibles pour shopVOX:

    Abonnement

    Q. shopVOX prend-il en charge les appareils mobiles ?

    Appareils pris en charge par shopVOX :

    Android, iPhone, iPad

    Q. Avec quelles applications shopVOX peut-il s'intégrer ?

    Applications s'intégrant à shopVOX :

    Authorize.net, G Suite, Microsoft Outlook, QuickBooks, QuickBooks, WooCommerce, Xero, Zapier

    Q. Quelles sont les ressources d'aide disponibles pour shopVOX ?

    Ressources d'aide disponibles pour shopVOX :

    FAQ, Forum, Support en ligne, Support téléphonique, Tutoriels vidéo