shopVOX

shopVOX

Web-based manufacturing solution for custom fabricators

4.6/5 (164 avis)

shopVOX - Présentation

Description du logiciel shopVOX

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.

shopVOX - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.


shopVOX - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour shopVOX : Online Proof Approvals
Capture d'écran pour shopVOX : Online Proof Approvals Capture d'écran pour shopVOX : Work Anywhere Capture d'écran pour shopVOX : Job - Order Board Capture d'écran pour shopVOX : Detailed BOM Breakdown Capture d'écran pour shopVOX : Job - List View

shopVOX - Avis

shopVOX - Avis

Note globale
4.6
/
5 164 avis
Excellent
123

Très bien
32

Moyen
2

Médiocre
3

Mauvais
4

Rapport qualité-prix
4.6
Fonctionnalités
4.5
Simplicité d'utilisation
4.3
Support client
4.6
95% des utilisateurs recommandent cette application
Chris F.

Crucial tool for our business

Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.


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Fernando C.

Best Sign Shop Tool in the market so far...

Great experience, it has being a game changer for us in our work flow, when I heard other companies struggling with the same issues we use to struggle I can't hold myself, I have to tell them, you have to give them a shot.


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Collin B.

shopVOX Review

Previously we had no idea what we were doing and had no way to manage our processes, deadlines and billing. Goods were delivered without invoices, jobs was left behind due to volume and processes were missed - processes like quality control and final testing. This mainly was mainly because we had no idea what was done when and what the job queue looked like. ShopVOX's job board is a very important part of our management tools.


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Karl L.

Signage CRM system second to none

ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!


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Randy F.

Overall a great product with the exception of Management Reporting which leaves much to be...


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Chris F.
Secteur d'activité: Impression
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Crucial tool for our business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/11/2018
Provenance de l'avis : Capterra

Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

Avantages

We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Inconvénients

I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

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Réponse de TechVOX

Thanks for the great review Chris!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Fernando C.
Secteur d'activité: Impression
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Best Sign Shop Tool in the market so far...

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/12/2019
Provenance de l'avis : Capterra

Great experience, it has being a game changer for us in our work flow, when I heard other companies struggling with the same issues we use to struggle I can't hold myself, I have to tell them, you have to give them a shot.

Avantages

That it has being upgrading and getting things easier and better every time. It never stops improving and the support team is super helpful all the time.

Inconvénients

That their developing even though it has being quick, the need of specific companies hasn't being fully develop.

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Réponse de TechVOX

Thanks for taking the time to leave a great review, Fernando. We love that you appreciate the updates and that shopVOX has been a game changer. Also thanks so much for telling others about shopVOX!! That's awesome.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Collin B.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

shopVOX Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/01/2020
Provenance de l'avis : Capterra

Previously we had no idea what we were doing and had no way to manage our processes, deadlines and billing. Goods were delivered without invoices, jobs was left behind due to volume and processes were missed - processes like quality control and final testing. This mainly was mainly because we had no idea what was done when and what the job queue looked like. ShopVOX's job board is a very important part of our management tools.

Avantages

Simplified workflow control. The fact that all the process are intergraded gives me complete control to manage deadlines and possible bottlenecks in the manufacturing stages. I am able to manage my customer's expectations on the rush jobs and expedited work.

Inconvénients

I'm not to be able to change the currency symbol due to international operations. This is a constant challenge. Some development in smaller areas is needed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Karl L.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Signage CRM system second to none

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/11/2019
Provenance de l'avis : Capterra

ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!

Avantages

The ease of use. They have thought of everything you need and put it in a simple interface that's user friendly and easy to follow, its a powerful bit of kit they simplifies running a team of people / company.

Inconvénients

There is not much not to like to be honest, I guess initially its a lot to get your head wrapped around, i.e setting up materials and products, but I think they have an on boarding option for this. But after that its plain sailing.

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Réponse de TechVOX

Thanks Karl for the awesome review. We are so glad that you are blown away by shopVOX and are using so many of its features. We value you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Randy F.
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Overall a great product with the exception of Management Reporting which leaves much to be desired.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/11/2017
Provenance de l'avis : Capterra

Avantages

* Relatively easy to setup and configure
* Powerful pricing and product development engine
* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly
* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Inconvénients

* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation
* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.
* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.
* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

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Réponse de TechVOX

Wow - Randy thanks for the detailed feedback.

Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

If you're interested - please shoot me an email and we'll set up a time to speak.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9.2/10
Basé sur 164 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

shopVOX - Prix

shopVOX - Prix

À partir de
10,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

Rapport qualité-prix
4.6/5
Basé sur 164 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

shopVOX - Fonctionnalités

shopVOX - Fonctionnalités

API
Base de données de clients
Facturation
Fonctionnalité de recherche
Gestion des calendriers
Gestion des documents
Gestion des factures
Gestion des stocks
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Portail client
Rappels
Rapports et statistiques
Rapports personnalisables
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 164 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur shopVOX

Plus d'informations sur shopVOX

shopVOX - Principales fonctionnalités

  • API
  • Activity Dashboard
  • Automatic Reminders
  • Bills of Material
  • Business Intelligence
  • Calendar Management
  • Cost Estimating
  • Custom Fields
  • Customizable Reporting
  • Electronic Payments
  • Feedback Collection
  • File Management
  • Filtered Views
  • Group Calendars
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Lead Nurturing
  • MRP
  • Manufacturing Execution
  • Order Approval
  • Pipeline Management
  • Price Management
  • Product Configurator
  • Production Scheduling
  • Purchase Order Management
  • Quotation Management
  • Real Time Notifications
  • Role-Based Permissions
  • Task Tracking
  • Third Party Integration
  • Vendor Management
  • Version Control
  • Work Order Management

Avantages

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • shopVOX - FAQ

    shopVOX - FAQ

    Voici quelques-unes des questions fréquentes sur shopVOX.

    Q. Quels sont les types de licence disponibles pour shopVOX ?

    Types de licences disponibles pour shopVOX :

    À partir de: 10,00 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $10 per month, per user.

    Q. Quelles sont les principales fonctionnalités du logiciel shopVOX ?

    Fonctionnalités du logiciel shopVOX :

    • API
    • Activity Dashboard
    • Automatic Reminders
    • Bills of Material
    • Business Intelligence
    • Calendar Management
    • Cost Estimating
    • Custom Fields
    • Customizable Reporting
    • Electronic Payments
    • Feedback Collection
    • File Management
    • Filtered Views
    • Group Calendars
    • Job Costing
    • Job Scheduling
    • Lead Management
    • Lead Nurturing
    • MRP
    • Manufacturing Execution
    • Order Approval
    • Pipeline Management
    • Price Management
    • Product Configurator
    • Production Scheduling
    • Purchase Order Management
    • Quotation Management
    • Real Time Notifications
    • Role-Based Permissions
    • Task Tracking
    • Third Party Integration
    • Vendor Management
    • Version Control
    • Work Order Management

    Q. Qui utilise shopVOX ?

    Utilisateurs habituels du logiciel shopVOX :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

    Q. Dans quelles langues shopVOX est-il disponible ?

    Langues dans lesquelles shopVOX est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour shopVOX ?

    Types de licences disponibles pour shopVOX:

    Abonnement

    Q. shopVOX prend-il en charge les appareils mobiles ?

    Appareils pris en charge par shopVOX :

    Android, iPhone, iPad

    Q. Avec quelles applications shopVOX peut-il s'intégrer ?

    Applications s'intégrant à shopVOX :

    Authorize.net, G Suite, Microsoft Outlook, QuickBooks, QuickBooks, WooCommerce, Xero, Zapier

    Q. Quelles sont les ressources d'aide disponibles pour shopVOX ?

    Ressources d'aide disponibles pour shopVOX :

    FAQ, Forum, Support en ligne, Support téléphonique, Tutoriels vidéo