HelpCrunch
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
4,8 /5 (160 avis) Donnez votre avis !HelpCrunch - Présentation
Description du logiciel HelpCrunch
HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.
HelpCrunch - Présentation
Prix
Types de licence
HelpCrunch - Fonctionnalités
Médias
HelpCrunch - Avis
HelpCrunch - Avis
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Web software ok. Mobile app non-functional. Service non-existent
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
One of the best live chatting tool
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
The software that really helps
Avantages
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Inconvénients
There is nothing I can list here :) Like... really nothing :)
Réponse de HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Avantages
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Inconvénients
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Réponse de HelpCrunch
Thanks a lot, Grant!
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Web software ok. Mobile app non-functional. Service non-existent
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Avantages
It was reasonably easy to install, although took a while to configure.
Inconvénients
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Réponse de HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
One of the best live chatting tool
Avantages
This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction. It's also great for immediate support for your clients or talks in real-time with your potential customers. I really like the possibility of customizing chat widget so it could suit better to design of my website. What more - you have the whole conversation history in one place which helps you get a full image of it.
Inconvénients
At the moment there is nothing to dislike, if I find some cons, I will edit this review.
Réponse de HelpCrunch
Thanks so much, Anna!
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Avantages
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Inconvénients
- No Drip email marketing implemented (well, not yet as of 12/2019)
Réponse de HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
HelpCrunch - Prix
HelpCrunch - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
HelpCrunch - Fonctionnalités
HelpCrunch - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
HelpCrunch - FAQ
HelpCrunch - FAQ
Voici quelques-unes des questions fréquentes sur HelpCrunch.
Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch :
À partir de: 15,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel HelpCrunch ?
Nous n'avons pas d'informations sur les fonctionnalités de HelpCrunch.
Q. Qui utilise HelpCrunch ?
Utilisateurs habituels du logiciel HelpCrunch :
PME, Grandes entreprises, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues HelpCrunch est-il disponible ?
Langues dans lesquelles HelpCrunch est disponible :
néerlandais, anglais, français, allemand, italien, polonais, portugais, russe, espagnol, ukrainien
Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch:
Abonnement
Q. HelpCrunch prend-il en charge les appareils mobiles ?
Appareils pris en charge par HelpCrunch :
Android, iPhone, iPad
Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?
Applications s'intégrant à HelpCrunch :
Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress
Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?
Ressources d'aide disponibles pour HelpCrunch :
Support en ligne, Base de connaissances, FAQ
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)