HelpCrunch
En savoir plus sur HelpCrunch
HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.
Options de tarification dès :
15,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
Langues
Options de tarification dès :
15,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Images
Fonctionnalités
Nombre total de fonctionnalités pour HelpCrunch : 76
- API
- Accès et contrôle à distance
- Accès mobile
- Actions découlant d'un événement
- Aide à la décision
- Alertes et remontée des problèmes
- Alertes par e-mail
- Alertes/Notifications
- Analyse du service client
- Assistant virtuel
- Base de données de clients
- Base de données de contacts
- Catalogage/catégorisation
- Champs personnalisables
- Chat en temps réel
- Chat et messagerie
- Chat proactif
- Communication multicanal
- Configuration des workflows
- Contrôles/Permissions d'accès
- Définition des priorités
- Enquêtes et feedback
- Formulaire hors ligne
- Formulaires personnalisables
- Gestion de contenu
- Gestion de l'assistance téléphonique
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion des accords de service
- Gestion des billets
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des connaissances
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des modèles
- Gestion des rendez-vous
- Gestion des ressources informatiques
- Gestion des tickets de support
- Géociblage
- Historique des clients
- Importation et exportation de données
- Intégration des médias sociaux
- Intégrations de tiers
- Macros et réponses types
- Marquage
- Messagerie client en temps réel
- Messagerie instantanée
- Mesure des performances
- Mise en forme de texte
- Modèles d'e-mails
- Monitoring
- Monitoring réseau
- Outils de collaboration
- Partage des fichiers
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Recherche en texte intégral
- Recherche/Filtre
- Relevé et historique des chats
- Routage automatisé
- Répondeurs automatiques
- Réponses préenregistrées
- Segmentation de la clientèle
- Stockage de documents
- Stratégie de marque personnalisable
- Suivi des interactions
- Suivi des tickets d'assistance
- Suivi des visiteurs de sites web
- Surveillance en temps réel
- Transfert de fichiers
- Transferts/Routage
- Widgets
Alternatives
DeskPRO
LiveAgent
Zoho Desk
Zendesk
Avis
Vous avez déjà HelpCrunch ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
Donnez votre avis !
- Secteur d'activité: Internet
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The software that really helps
Publié le 23/08/2019
HelpCruch has everything we need to automate the process of catching leads, providing necessary...
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Avantages
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Inconvénients
There is nothing I can list here :) Like... really nothing :)
Logiciel antérieur
DriftPourquoi passer à HelpCrunch
The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.Réponse de HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
- Secteur d'activité: E-learning
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great platform to directly connect with customers
Publié le 30/08/2019
So far it's been great. I saw many people raving about their customer support and yes, it is...
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
Avantages
I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.
Inconvénients
It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.
Alternatives envisagées
FreshdeskPourquoi choisir HelpCrunch
The former company I was using for support tripled their prices without notice. It was a real shock to see a company that was apparently 'for the little guy' change things up like this, and when I contacted their support about it, they said I had been given plenty of notice and really just seemed disinterested in the fact that we are a startup like they are, and every dollar matters. This whole experience really left a bad taste in my mouth so I've been on the lookout for a new support system for a while.Pourquoi passer à HelpCrunch
It was recommended in a private group I'm in.Réponse de HelpCrunch
Thanks so much for the kind words, Mitch!
- Secteur d'activité: Services environnementaux
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent chatbot affordably priced
Publié le 14/09/2021
Positive! Especially the customer support
Positive! Especially the customer support
Avantages
It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.
Inconvénients
As someone with zero tech background it took me two days to implement the code into my website. This is more a reflection of me than the software, it truly is plug and play I am just terrible with all things tech related.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Web software ok. Mobile app non-functional. Service non-existent
Publié le 23/07/2020
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Avantages
It was reasonably easy to install, although took a while to configure.
Inconvénients
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Réponse de HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Itegrated cost effective solution very suitable for SMB
Publié le 27/07/2021
Avantages
Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices.
Knowledge base and chat integrated in one solution.
KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example).
Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).
Inconvénients
Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.
Pourquoi choisir HelpCrunch
HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)Pourquoi passer à HelpCrunch
Met all requested features. Affordable price. Best quality / price ratio.HelpCrunch - FAQ
Voici quelques-unes des questions fréquentes sur HelpCrunch.Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch :
- À partir de: 15,00 $US/mois Voir les tarifs
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise HelpCrunch ?
Utilisateurs habituels du logiciel HelpCrunch :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. Dans quelles langues HelpCrunch est-il disponible ?
Langues dans lesquelles HelpCrunch est disponible :
allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien
Q. HelpCrunch prend-il en charge les appareils mobiles ?
Appareils pris en charge par HelpCrunch :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?
Applications s'intégrant à HelpCrunch :
Fluid, Google Analytics, Magento Commerce, Pipedrive, Slack, WordPress, Zapier
Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?
Ressources d'aide disponibles pour HelpCrunch :
Service client/e-mail, FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour HelpCrunch.
