HelpCrunch
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
4.8/5 (140 avis)HelpCrunch - Présentation
Description du logiciel HelpCrunch
HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.
HelpCrunch - Présentation
Prix
Types de licence
HelpCrunch - Fonctionnalités
Captures d'écran
HelpCrunch - Avis
HelpCrunch - Avis
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Great platform to directly connect with customers
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
Good alternative to Intercom
Kind of good.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
The software that really helps
Avantages
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Inconvénients
There is nothing I can list here :) Like... really nothing :)
Réponse de HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Avantages
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Inconvénients
- No Drip email marketing implemented (well, not yet as of 12/2019)
Réponse de HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Great platform to directly connect with customers
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
Avantages
I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.
Inconvénients
It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.
Réponse de HelpCrunch
Thanks so much for the kind words, Mitch!
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Good alternative to Intercom
Avantages
Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.
Inconvénients
It can get pricy too if you have a lot of users (operators) answering the chat.
Réponse de HelpCrunch
Thank you very much for your review. I'll forward your thoughts on pricing to our product team for review. Of course there're some services that are somewhat cheaper than HelpCrunch and even free, however comparing to Intercom we're more than affordable :)
It would be really great if you could share your thoughts on other services that provide the same functionality as HelpCrunch does while being cheaper. This will definitely help us.
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Kind of good.
Avantages
Working as live chat software, as a start.
Inconvénients
Expensive, not worth the price. So the most are bad.
Réponse de HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
HelpCrunch - Prix
HelpCrunch - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
HelpCrunch - Fonctionnalités
HelpCrunch - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
HelpCrunch - FAQ
HelpCrunch - FAQ
Voici quelques-unes des questions fréquentes sur HelpCrunch.
Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch :
À partir de: 15,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel HelpCrunch ?
Nous n'avons pas d'informations sur les fonctionnalités de HelpCrunch.
Q. Qui utilise HelpCrunch ?
Utilisateurs habituels du logiciel HelpCrunch :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME
Q. Dans quelles langues HelpCrunch est-il disponible ?
Langues dans lesquelles HelpCrunch est disponible :
néerlandais, anglais, français, allemand, italien, polonais, portugais, russe, espagnol, ukrainien
Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch:
Abonnement
Q. HelpCrunch prend-il en charge les appareils mobiles ?
Appareils pris en charge par HelpCrunch :
Android, iPhone, iPad
Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?
Applications s'intégrant à HelpCrunch :
Magento, Magento, Slack, Wordpress, Wordpress
Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?
Ressources d'aide disponibles pour HelpCrunch :
FAQ, Base de connaissances, Support en ligne
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)