--- description: HelpCrunch : qu'en pensent les utilisateurs ? Lisez les avis sur HelpCrunch, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.fr/software/110489/helpcrunch Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/110489/helpcrunch?page=2) > HelpCrunch est une plateforme de communication client pour votre assistance client, votre marketing et vos ventes. Augmentez les conversions et les ventes, améliorez votre support client et développez-vous plus rapidement avec HelpCrunch. Fonctionnalités : - Messagerie en direct - Messages automatiques - E-mail marketing - Help Desk - Base de connaissances - Fenêtres contextuelles Essayez HelpCrunch gratuitement. > > Conclusion : 195 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 195 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HelpCrunch - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Prix à partir de**: 15,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Arménie, Australie, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce et 34 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Application mobile - Autoresponders - Base de données de clients - Base de données de contacts - Catalog Management - Champs personnalisables - Chat en temps réel - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal - Contrôles/Permissions d'accès ## Intégrations (6 au total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3470 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18803 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avis ### "Switched from Intercom to HelpCrunch and very happy with this choice" — 5.0/5 > **Maister** | *10 mai 2024* | Animation | Taux de recommandation : 10.0/10 > > **Avantages**: What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats. > > **Inconvénients**: The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization. > > HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20 août 2019* | Photographie | Taux de recommandation : 10.0/10 > > **Avantages**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Inconvénients**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 juillet 2019* | Internet | Taux de recommandation : 2.0/10 > > **Avantages**: Working as live chat software, as a start. > > **Inconvénients**: Expensive, not worth the price. So the most are bad. ----- ### "Very good software that drives customer interaction" — 5.0/5 > **BJ** | *20 août 2019* | Presse écrite | Taux de recommandation : 10.0/10 > > **Avantages**: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. > > **Inconvénients**: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. > > Very pleased. Nice people, good software and good value for money. ----- ### "Excellent Tool For Your Customers" — 5.0/5 > **Juan** | *20 août 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. > > **Inconvénients**: The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. > > I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/110489/helpcrunch?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/110489/helpcrunch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées