HelpCrunch

Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes

4,8 /5 (160 avis) Donnez votre avis !

HelpCrunch - Présentation

Description du logiciel HelpCrunch

HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.

HelpCrunch - Présentation

Prix

À partir de
15,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HelpCrunch - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Inde et 4 autres, Japon, Allemagne, Brésil, Mexique
Langues
néerlandais, anglais, français, allemand, italien et 5 autres, polonais, portugais, russe, espagnol, ukrainien

Médias

All-in-one customer communication platform
Shared team Inbox
Knowledge Base
Chat and email Campaigns
Team performance and customer satisfaction Reports
Vidéo de HelpCrunch Capture d'écran pour HelpCrunch : All-in-one customer communication platform Capture d'écran pour HelpCrunch : Shared team Inbox Capture d'écran pour HelpCrunch : Knowledge Base Capture d'écran pour HelpCrunch : Chat and email Campaigns Capture d'écran pour HelpCrunch : Team performance and customer satisfaction Reports

HelpCrunch - Avis

HelpCrunch - Avis

Note globale
4,8
/
5
Excellent
131

Très bien
27

Moyen
1

Médiocre
1

Mauvais
0

Rapport qualité-prix
4,8
Fonctionnalités
4,6
Simplicité d'utilisation
4,7
Support client
4,8
99% des utilisateurs recommandent cette application
Lana B.

The software that really helps

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)


Traduire avec Google Translate
Grant G.

Good chat client for customer support and feedback

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.


Traduire avec Google Translate
Andrew R.

Web software ok. Mobile app non-functional. Service non-existent

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.


Traduire avec Google Translate
Anna O.

One of the best live chatting tool


Traduire avec Google Translate
Thomas B.

Excellent value-for-money Software for our SaaS business

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !


Traduire avec Google Translate
Lana B.
Secteur d'activité: Internet
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

The software that really helps

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/08/2019
Provenance de l'avis : Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Avantages

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Inconvénients

There is nothing I can list here :) Like... really nothing :)

Traduire en français

Réponse de HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Grant G.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Good chat client for customer support and feedback

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10/09/2020
Provenance de l'avis : Capterra

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Avantages

- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support

Inconvénients

- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Traduire en français

Réponse de HelpCrunch

Thanks a lot, Grant!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Andrew R.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Web software ok. Mobile app non-functional. Service non-existent

Logiciel utilisé Autre pendant plus d'un an
Publié le 23/07/2020
Provenance de l'avis : Capterra

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Avantages

It was reasonably easy to install, although took a while to configure.

Inconvénients

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Traduire en français

Réponse de HelpCrunch

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Anna O.
Secteur d'activité: Internet
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

One of the best live chatting tool

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 23/07/2020
Provenance de l'avis : Capterra

Avantages

This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction. It's also great for immediate support for your clients or talks in real-time with your potential customers. I really like the possibility of customizing chat widget so it could suit better to design of my website. What more - you have the whole conversation history in one place which helps you get a full image of it.

Inconvénients

At the moment there is nothing to dislike, if I find some cons, I will edit this review.

Traduire en français

Réponse de HelpCrunch

Thanks so much, Anna!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Thomas B.
Secteur d'activité: Internet
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Excellent value-for-money Software for our SaaS business

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/01/2020
Provenance de l'avis : Capterra

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !

Avantages

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Inconvénients

- No Drip email marketing implemented (well, not yet as of 12/2019)

Traduire en français

Réponse de HelpCrunch

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,1/10
Basé sur 160 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HelpCrunch - Prix

HelpCrunch - Prix

À partir de
15,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,8/5
Basé sur 160 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HelpCrunch - Fonctionnalités

HelpCrunch - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,6/5
Basé sur 160 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

HelpCrunch - FAQ

HelpCrunch - FAQ

Voici quelques-unes des questions fréquentes sur HelpCrunch.

Q. Quels sont les types de licence disponibles pour HelpCrunch ?

Types de licences disponibles pour HelpCrunch :

À partir de: 15,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HelpCrunch ?

Nous n'avons pas d'informations sur les fonctionnalités de HelpCrunch.

Q. Qui utilise HelpCrunch ?

Utilisateurs habituels du logiciel HelpCrunch :

PME, Grandes entreprises, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues HelpCrunch est-il disponible ?

Langues dans lesquelles HelpCrunch est disponible :

néerlandais, anglais, français, allemand, italien, polonais, portugais, russe, espagnol, ukrainien

Q. Quels sont les types de licence disponibles pour HelpCrunch ?

Types de licences disponibles pour HelpCrunch:

Abonnement

Q. HelpCrunch prend-il en charge les appareils mobiles ?

Appareils pris en charge par HelpCrunch :

Android, iPhone, iPad

Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?

Applications s'intégrant à HelpCrunch :

Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?

Ressources d'aide disponibles pour HelpCrunch :

Support en ligne, Base de connaissances, FAQ