HelpCrunch

HelpCrunch

Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes

4.8/5 (126 avis)

HelpCrunch - Présentation

HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.

Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique

Langues

néerlandais, anglais, français, allemand, italien et 5 autres, polonais, portugais, russe, espagnol, ukrainien

HelpCrunch - Avis

Note globale
4.8/5
99% d'avis positifs
103
Excellent
22
Très bien
1
Moyen
0
Médiocre
0
Horrible
Alex S.
Traduire avec Google Translate

Way to improve HelpCrunch

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 28/08/2019
Provenance de l'avis : Capterra

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Avantages

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Inconvénients

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Réponse de HelpCrunch

Hey Alex!
Thanks for the detailed review.

Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.

Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.

Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Lana B.
Traduire avec Google Translate

The software that really helps

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/08/2019
Provenance de l'avis : Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Avantages

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Inconvénients

There is nothing I can list here :) Like... really nothing :)

Réponse de HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Good but app can be better

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02/09/2019
Provenance de l'avis : Capterra

I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Avantages

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.

Inconvénients

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Réponse de HelpCrunch

Hey there! Thanks for all the feedback.
Our support team received your request regarding user data in mobile apps.
We've already added this to our backlog and we'll see how soon it will be implemented :)

We'll also look into the slow app loading on low internet speed.
Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Bhushan L.
Traduire avec Google Translate

Sales Acquisition and Retention With HelpCrunch

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/08/2019
Provenance de l'avis : Capterra

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Avantages

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Inconvénients

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Réponse de HelpCrunch

Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.

As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Bj J.
Traduire avec Google Translate

Very good software that drives customer interaction

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/08/2019
Provenance de l'avis : Capterra

Very pleased. Nice people, good software and good value for money.

Avantages

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.

Inconvénients

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Réponse de HelpCrunch

Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.

And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

HelpCrunch - Prix

À partir de
15,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

HelpCrunch - Fonctionnalités

  • API
  • Base de connaissances
  • Chat
  • Communication multicanal
  • Gestion des billets
  • Historique des contacts
  • Hiérarchisation
  • Intégration de tiers
  • Intégration des e-mails
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Surveillance en temps réel

  • Enquêtes et feedback
  • Gestion des flux de travail
  • Intégration CRM
  • Intégration des médias sociaux
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

HelpCrunch - FAQ

Voici quelques-unes des questions fréquentes sur HelpCrunch.

Q. Quels sont les types de licence disponibles pour HelpCrunch ?

Types de licences disponibles pour HelpCrunch :

À partir de: 15,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HelpCrunch ?

Nous n'avons pas d'informations sur les fonctionnalités de HelpCrunch.

Q. Qui utilise HelpCrunch ?

Utilisateurs habituels du logiciel HelpCrunch :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues HelpCrunch est-il disponible ?

Langues dans lesquelles HelpCrunch est disponible :

néerlandais, anglais, français, allemand, italien, polonais, portugais, russe, espagnol, ukrainien

Q. Quels sont les types de licence disponibles pour HelpCrunch ?

Types de licences disponibles pour HelpCrunch:

Abonnement

Q. HelpCrunch prend-il en charge les appareils mobiles ?

Appareils pris en charge par HelpCrunch :

Android, iPhone, iPad

Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?

Applications s'intégrant à HelpCrunch :

Magento, Magento, Slack, Wordpress, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?

Ressources d'aide disponibles pour HelpCrunch :

FAQ, Base de connaissances, Support en ligne