--- description: HelpCrunch : qu'en pensent les utilisateurs ? Lisez les avis sur HelpCrunch, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.fr/software/110489/helpcrunch Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/110489/helpcrunch?page=2) > HelpCrunch est une plateforme de communication client pour votre assistance client, votre marketing et vos ventes. Augmentez les conversions et les ventes, améliorez votre support client et développez-vous plus rapidement avec HelpCrunch. Fonctionnalités : - Messagerie en direct - Messages automatiques - E-mail marketing - Help Desk - Base de connaissances - Fenêtres contextuelles Essayez HelpCrunch gratuitement. > > Conclusion : 195 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 195 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HelpCrunch - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Prix à partir de**: 15,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, russe, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Arménie, Australie, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce et 34 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Application mobile - Autoresponders - Base de données de clients - Base de données de contacts - Catalog Management - Champs personnalisables - Chat en temps réel - Chat et messagerie - Chat proactif - Chatbot - Communication multicanal ## Intégrations (1 au total) - n8n embed ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) ## Catégories connexes - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels d'e-mail commercial](https://www.getapp.fr/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.fr/directory/5025/ai-agents-for-customer-support/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Logiciels similaires 1. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3486 reviews) 2. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4094 reviews) ## Avis ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 mai 2024* | Animation | Taux de recommandation : 10.0/10 > > **Avantages**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Inconvénients**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Great - probably the best messaging software" — 4.0/5 > **Joe** | *28 juin 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition. > > **Inconvénients**: There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature. > > Their support is amazing and friendly - regardless of you being a paying customer or free user. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 juillet 2019* | Internet | Taux de recommandation : 2.0/10 > > **Avantages**: Working as live chat software, as a start. > > **Inconvénients**: Expensive, not worth the price. So the most are bad. ----- ### "Good overall" — 5.0/5 > **vincent** | *20 août 2019* | Électronique grand public | Taux de recommandation : 6.0/10 > > **Avantages**: Good solid connections with customers. Feel comfortable to know they have received some information. > > **Inconvénients**: Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why. > > We have seen a dramatic rise in the quality of our communications with customers during business hours. ----- ### "Many features for a good value" — 5.0/5 > **Luca** | *28 août 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug. > > **Inconvénients**: Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people. > > We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets. ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/110489/helpcrunch?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/110489/helpcrunch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées