HelpCrunch
En savoir plus sur HelpCrunch
HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.
Pour quelle entreprise ?
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Andorre, Albanie, Arménie, Autriche, Australie, Bosnie-Herzégovine, Belgique, Bulgarie, Brésil, Biélorussie, Canada, Suisse, Chypre, Tchéquie, Allemagne, Danemark, Estonie, Espagne, Finlande, France, Royaume-Uni, Guernesey, Grèce, Croatie, Hongrie, Irlande, Île de Man, Inde, Islande, Italie, Japon, Liechtenstein, Lituanie, Luxembourg, Lettonie, Monaco, Moldavie, Monténégro, Macédoine du Nord, Malte, Mexique, Pays-Bas, Norvège, Nouvelle-Zélande, Roumanie, Serbie, Russie, Suède, Slovénie, Slovaquie, Saint-Marin, Turquie, Ukraine, États-Unis et 49 autres
Langues
allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien et 5 autres
Images
Fonctionnalités
Nombre total de fonctionnalités pour HelpCrunch : 77
Alternatives
Intercom
Zendesk
Crisp
LiveChat
Avis
Vous avez déjà HelpCrunch ?
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Donnez votre avis !
- Secteur d'activité : Internet
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The software that really helps
Publié le 23/08/2019
HelpCruch has everything we need to automate the process of catching leads, providing necessary...
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Avantages
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Inconvénients
There is nothing I can list here :) Like... really nothing :)
Logiciel antérieur
DriftPourquoi passer à HelpCrunch
The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.Réponse de HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent value-for-money Software for our SaaS business
Publié le 07/01/2020
While we were only looking for a chat solution, and had two bad experiences with competitors who...
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Avantages
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Inconvénients
- No Drip email marketing implemented (well, not yet as of 12/2019)
Pourquoi choisir HelpCrunch
Customerly did not work properly, and there was no answer for 2 weeks to our questions.Logiciel antérieur
CustomerlyRéponse de HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé Autre pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Web software ok. Mobile app non-functional. Service non-existent
Publié le 23/07/2020
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Avantages
It was reasonably easy to install, although took a while to configure.
Inconvénients
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Réponse de HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Sales Acquisition and Retention With HelpCrunch
Publié le 20/08/2019
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Avantages
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Inconvénients
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
Alternatives envisagées
IntercomPourquoi passer à HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Réponse de HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!
- Secteur d'activité : Presse écrite
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very good software that drives customer interaction
Publié le 20/08/2019
Very pleased. Nice people, good software and good value for money.
Very pleased. Nice people, good software and good value for money.
Avantages
I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.
Inconvénients
I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.
Alternatives envisagées
JivoChatPourquoi choisir HelpCrunch
I found it to be a little more difficult to use and very expensive.Logiciel antérieur
CustomerlyPourquoi passer à HelpCrunch
I liked the integration of a help desk with the news.Réponse de HelpCrunch
Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.
And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.
HelpCrunch - FAQ
Voici quelques-unes des questions fréquentes sur HelpCrunch.Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch :
- À partir de : 15,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise HelpCrunch ?
Utilisateurs habituels du logiciel HelpCrunch :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues HelpCrunch est-il disponible ?
Langues dans lesquelles HelpCrunch est disponible :
allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien
Q. HelpCrunch prend-il en charge les appareils mobiles ?
Appareils pris en charge par HelpCrunch :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?
Applications s'intégrant à HelpCrunch :
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?
Ressources d'aide disponibles pour HelpCrunch :
Service client/e-mail, FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour HelpCrunch.
