Upper Hand

Upper Hand

Sports tout-en-un et logiciel de gestion d'entreprise de fitness

4.3/5 (23 avis)

Upper Hand - Présentation

Description du logiciel Upper Hand

Upper Hand est une plateforme mobile basée sur le cloud conçue pour les entreprises de sport ou de mise en forme de toute taille, visant à simplifier la gestion des activités sportives. La plateforme inclut des fonctionnalités d'enregistrement, de planification, de point de vente, de marketing, de tarification personnalisée et de plans de paiement, une application mobile, des rapports d'activité, etc. Les fonctionnalités d'inscription Upper Hand sont transparentes pour les clients, ce qui simplifie le processus de paiement du début à la fin et leur permet de payer plus facilement, que ce soit par crédit, chèque ou en espèces. Les clients peuvent planifier dès l'inscription et accéder à un calendrier automatiquement rempli avec les dates, heures et lieux programmés sans balise de téléphone et en évitant toute double réservation. Les fonctionnalités de partage des paiements permettent aux utilisateurs de configurer les paiements du personnel pour des leçons privées. Les outils de marketing permettent aux utilisateurs de créer des e-mails d'invitation à des événements et des rappels, ou d'envoyer des sondages. Des outils de la gestion du référencement aident à diffuser l'information et à faire venir des clients à des événements ou des formations. Les propriétaires d'entreprise peuvent prendre le contrôle de l'aspect le plus important de l'entreprise et prendre des décisions éclairées grâce à des outils de veille financière et au reporting intégré de Upper Hand.

Upper Hand - Présentation

Prix

À partir de
75,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Upper Hand - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Upper Hand : Upper Hand populates scheduled dates, times and locations to keep everyone on the same page, without playing phone tag or double booking
Capture d'écran pour Upper Hand : Upper Hand populates scheduled dates, times and locations to keep everyone on the same page, without playing phone tag or double booking Capture d'écran pour Upper Hand : Adjust schedules, or reschedule as needed with integrated scheduling that can be customized to fit unique needs Capture d'écran pour Upper Hand : Upper Hand manages the entire process and compliance of each financial transaction as a merchant and payment gateway Capture d'écran pour Upper Hand : With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations Capture d'écran pour Upper Hand : Make better business decisions with easy access to transaction details and reporting tools Capture d'écran pour Upper Hand : Stay up-to-date with clients and their training history with features for contact management Capture d'écran pour Upper Hand : Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cash Capture d'écran pour Upper Hand : Create, register and charge clients on the spot - anywhere, from any device

Upper Hand - Avis

Upper Hand - Avis

Note globale
4.3
/
5 23 avis
Excellent
13

Très bien
6

Moyen
2

Médiocre
2

Mauvais
0

Rapport qualité-prix
4.1
Fonctionnalités
3.7
Simplicité d'utilisation
4
Support client
4.5
83% des utilisateurs recommandent cette application
Chris Z.

Their support is 2nd to none!

When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand.


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Matt P.

Tons of potential. Powerful software for what you pay. Needs some tweaking in areas on admin...


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Brett L.

Frustrating


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Sarah A.

Customer service is second to none. The Upperhand team is knowledgeable and always willing to...


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Brian L.

Terrible customer service

Overall experience has been not good. The concept is great and there are some good things that it does but overall it runs bad. The program is very glitchy and there are alot of bugs. The app also runs horribly. It is not user friendly and can be confusing for clients to sign up and book lessons. The worst part about this companies product is their customer service. It’s takes forever for them to respond and their is not 24hr support. They are based on east coast and my Academy is on west coast. I’ve had major issue come up about their system and I have nobody that can help me. They are also non existent on the weekends. Very very frustrating!


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Chris Z.
Secteur d'activité: Sports
Taille de l'entreprise: 2-10 employés
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Their support is 2nd to none!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/10/2016
Provenance de l'avis : Capterra

When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand.

Avantages

Their customer support is beyond what you can expect. I reached out to Mike service representative on a Sunday evening recently and she helped me work through an issue that enabled me to find The names of kids on teams in a hitting league. I cannot believe she answered my question on a Sunday evening !!!

Inconvénients

It can be a little bit cumbersome for the first time user but once the customers become accustomed to the software and the app, then the problem goes away.

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Réponse de Upper Hand

Thanks for the review Chris!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Matt P.
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Tons of potential. Powerful software for what you pay. Needs some tweaking in areas on admin side.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/01/2018
Provenance de l'avis : Capterra

Avantages

The ability to create events and set a schedule is great. Inviting new clients is easy and from my customer feedback it sounds like registering is a pretty easy process.

Inconvénients

On the admin side there tends to be some areas that take a few too many steps to complete a process. Whether it's changing details in an event, or simply trying to see who is registered for event, it tends to be a much longer process than it should be to retrieve or adjust the information. A quick pull up on the calendar of who the attendee(s) are for an event would be nice. The process to find that information now is quite time consuming and can be frustrating.
There's seems to be bugs in random stuff you do. Having events randomly not show up in the calendar can be frustrating. Double booking has never been an issue as the system still reflects the proper availability for an instructor, but on the admin side, I need to see the schedule in full detail.

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Réponse de Upper Hand

Thanks for the feedback, Matt! Since you posted this review, we have solved most of the issues that you have listed! Below are the updates:

1. Easy attendee view from the calendar
2. Simple event check-in drawer
3. Weekly calendar view and customizable calendar columns
4. Ability to "clone" events so that you can easily duplicate/edit existing events

We're always working to address bugs as well, so with more specifics on that, we can certainly get them cleaned up. Thanks again for the feedback!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Brett L.
Secteur d'activité: Sports
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Frustrating

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/05/2017
Provenance de l'avis : Capterra

Avantages

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Inconvénients

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers.

For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion.

I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up.

Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them.

I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options.

Just my two cents, happy to discuss my experience

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Réponse de Upper Hand

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Sarah A.
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Customer service is second to none. The Upperhand team is knowledgeable and always willing to help.

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 29/01/2018
Provenance de l'avis : Capterra

Avantages

As a small basketball organization, Upperhand software has provided a platform for our clients to register for our training online, as well as schedule their sessions and keep track of their payments. As a result, we have become more organized in tracking the payments we receive. We have also been able to build a database of clients and can streamline our communication with them through the software.

Inconvénients

As with any software, we as an organization have to monitor and update payment and scheduling information through the Upperhand system. For example, if an athlete forgets to schedule his/her training session, we have to go in and manually schedule it for them. Otherwise, their credit will not be deducted from their account.

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Réponse de Upper Hand

Thank you for the review and your continued support, Sarah!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Brian L.
Secteur d'activité: Sports
Taille de l'entreprise: 2-10 employés
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Terrible customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/06/2019
Provenance de l'avis : Capterra

Overall experience has been not good. The concept is great and there are some good things that it does but overall it runs bad. The program is very glitchy and there are alot of bugs. The app also runs horribly. It is not user friendly and can be confusing for clients to sign up and book lessons. The worst part about this companies product is their customer service. It’s takes forever for them to respond and their is not 24hr support. They are based on east coast and my Academy is on west coast. I’ve had major issue come up about their system and I have nobody that can help me. They are also non existent on the weekends. Very very frustrating!

Avantages

I can have all the profiles of my clients and I loved the idea of the mobile app

Inconvénients

How the software runs and their customer service

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Réponse de Upper Hand

Hi Brian,

Thanks for your review, and I'm sorry to hear you feel we've fallen short on our service. We do our best to support customers in all time zones, however, our support is not 24/7, nor do we promote that. We are happy to set up scheduled calls with customers outside of normal support hours and do so frequently. If there is anything else we can do to improve your experience with Upper Hand, please let us know so we can address them as soon as possible. -TW

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8.4/10
Basé sur 23 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Upper Hand - Prix

Upper Hand - Prix

À partir de
75,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.1/5
Basé sur 23 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Upper Hand - Fonctionnalités

Upper Hand - Fonctionnalités

Base de données de clients
Facturation
Facturation automatisée
Facturation récurrente
Gestion des calendriers
Gestion des inscriptions
Gestion des présences
Intégration de sites web
Notifications automatiques
Paiements électroniques
Planification automatisée
Planification des cours
Planification des événements
Point de vente
Portail client
Rappels
Rapports et statistiques
Suivi des présences
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
3.7/5
Basé sur 23 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Upper Hand - FAQ

Upper Hand - FAQ

Voici quelques-unes des questions fréquentes sur Upper Hand.

Q. Quels sont les types de licence disponibles pour Upper Hand ?

Types de licences disponibles pour Upper Hand :

À partir de: 75,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Upper Hand ?

Nous n'avons pas d'informations sur les fonctionnalités de Upper Hand.

Q. Qui utilise Upper Hand ?

Utilisateurs habituels du logiciel Upper Hand :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues Upper Hand est-il disponible ?

Langues dans lesquelles Upper Hand est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Upper Hand ?

Types de licences disponibles pour Upper Hand:

Abonnement

Q. Upper Hand prend-il en charge les appareils mobiles ?

Appareils pris en charge par Upper Hand :

Android, iPhone, iPad

Q. Avec quelles applications Upper Hand peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Upper Hand.

Q. Quelles sont les ressources d'aide disponibles pour Upper Hand ?

Ressources d'aide disponibles pour Upper Hand :

FAQ, Base de connaissances, Support en ligne, Support téléphonique