Upper Hand
Upper Hand
En savoir plus sur Upper Hand
Upper Hand est une plateforme mobile basée sur le cloud conçue pour les entreprises de sport ou de mise en forme de toute taille, visant à simplifier la gestion des activités sportives. La plateforme inclut des fonctionnalités d'enregistrement, de planification, de point de vente, de marketing, de tarification personnalisée et de plans de paiement, une application mobile, des rapports d'activité, etc.
Les fonctionnalités d'inscription Upper Hand sont transparentes pour les clients, ce qui simplifie le processus de paiement du début à la fin et leur permet de payer plus facilement, que ce soit par crédit, chèque ou en espèces. Les clients peuvent planifier dès l'inscription et accéder à un calendrier automatiquement rempli avec les dates, heures et lieux programmés sans balise de téléphone et en évitant toute double réservation. Les fonctionnalités de partage des paiements permettent aux utilisateurs de configurer les paiements du personnel pour des leçons privées.
Les outils de marketing permettent aux utilisateurs de créer des e-mails d'invitation à des événements et des rappels, ou d'envoyer des sondages. Des outils de la gestion du référencement aident à diffuser l'information et à faire venir des clients à des événements ou des formations. Les propriétaires d'entreprise peuvent prendre le contrôle de l'aspect le plus important de l'entreprise et prendre des décisions éclairées grâce à des outils de veille financière et au reporting intégré de Upper Hand.
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110 avis
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- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Upper Hand works well for us!
Publié le 10/08/2022
Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the...
Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the staff and easy to get to information quickly.
Avantages
Ease of use for administrator, lots of features for tracking finances and automated emails to clients. Schedule is easy to use and view as well as creating events is a breeze if you need to add something quickly.
Inconvénients
More user friendly for clients so that scheduling can be easier. Ability to provide one-time discounts on fees after they have already purchased a membership.
Réponse de Upper Hand
Hi Dan,
We appreciate you taking the time to write a review! We're thrilled to hear that you've enjoyed using Upper Hand, and that the scheduling and financial features have been beneficial for you and your staff.
We also appreciate you sharing your feedback on how we can continue to improve the software to provide a more positive, user-friendly experience for your clients. We have taken your feedback to our product team so that we can look to improve the software for your business.
Thank you again for taking the time to write a review, and hope you have a great day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Buck Fastpitch Academy Review of Upper Hands Sports Software
Publié le 10/02/2020
Overall, we have been extremely happy with our customer service experience with Upper Hand. They...
Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team!
Avantages
I love the camp/clinic registration feature, as it significantly helps reduce time I spend processing registrations and payments. Additionally, I love the messaging feature, as it allows me to send mass marketing e-mails and messages to our entire team of athletes, parents and coaches. Lastly, I love that I am able to access Upper Hand through the mobile app, as I am always on the go and often need to be able to schedule or process a payment when I am away from my computer.
Inconvénients
The software is sometimes not very intuitive for the client. I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons. It would be great if they would be able to view all past and upcoming events, as well as their total number of remaining event credits on their dashboard after signing into the mobile app. And while I love the messaging feature on the app, I wish it was better visually designed and would allow you insert graphics and change font size and style. Lastly, while I was thrilled with the latest upgrade that sends out automated reminders, I was bummed that this is only offered to those who upgrade their accounts to the next level. When I first purchased the Upper Hand software, this was one of the initial features included in the membership. I would love to see this feature included for all membership types.
Réponse de Upper Hand
Hi Tina,
Thanks for taking the time to write a great review! We're happy to hear that Upper Hand helps you reduce time with admin tasks and that the messaging and mobile app have been helpful.
Have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Regretting Leaving MindBody
Publié le 04/02/2020
Avantages
The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.
Inconvénients
At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see.
The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day.
Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything.
Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this.
Réponse de Upper Hand
Hi Brandon,
Thank you for your candid feedback. We are glad you have had a positive experience with our customer support teams, but are sorry to hear some of the functionality has not met your expectations. We appreciate your feedback on how we can continue to improve our product.
Thank you, and have a great day!
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Afficher plus d'informations
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Upper Hand in Baseball/Softball Facility!
Publié le 19/08/2022
Avantages
The calendar and scheduling are most useful, along with the membership and contact functionality!
Inconvénients
Some of the areas don’t tailor exactly to the baseball/softball sport specific or multiple team/organization layout.
Réponse de Upper Hand
Hi Austin,
Thank you so much for taking the time to write a review! We're excited to hear that the calendar and scheduling have been beneficial for your business, and that the memberships and contact capabilities have had a positive impact on your business!
We also appreciate your feedback on how we can continue to improve our product for your business use case.
Thank you again for the review, and hope you have a nice day!
CK
- Secteur d'activité : Sports
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fastballstrike1
Publié le 16/08/2022
Only thing I would say is that there are times that I can’t get something added or taken off in a...
Only thing I would say is that there are times that I can’t get something added or taken off in a timely manner. Don’t get me wrong, staff has been amazing and 9/10 is within 24 hours. At one point I asked if I could also make changes to the site which was very enlightening for me. It wasn’t as easy for me as it was for them. Gave me a good look at the back side of the website. Thankfully they do this everyday so they are well rounded.
Avantages
Everything is great with the software. I haven’t used anyone else for my business so I don’t have a whole lot to compare with. But all in all, it’s been perfect for my business.
Inconvénients
Once again, this is the only thing I know of. I’ve been with UH for 7 years now and they have progressed well. Thumbs up!
Réponse de Upper Hand
Hi Kasey,
Thank you so much for the kind words and for taking the time to write a review! We are thrilled to hear that the software has been a great fit for your business, and we're looking forward to watching your business continue to grow! We're also happy to hear that you've had a positive experience with our support team -- we enjoy being able to serve as a resource for you.
Thank you again for taking the time to write a review, and hope you have a great day!
CK
Upper Hand - FAQ
Voici quelques-unes des questions fréquentes sur Upper Hand.Q. Quels sont les types de licence disponibles pour Upper Hand ?
Types de licences disponibles pour Upper Hand :
- À partir de : 79,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise Upper Hand ?
Utilisateurs habituels du logiciel Upper Hand :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Upper Hand est-il disponible ?
Langues dans lesquelles Upper Hand est disponible :
anglais
Q. Upper Hand prend-il en charge les appareils mobiles ?
Appareils pris en charge par Upper Hand :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Upper Hand peut-il s'intégrer ?
Applications s'intégrant à Upper Hand :
Fivetran, Snowflake
Q. Quelles sont les ressources d'aide disponibles pour Upper Hand ?
Ressources d'aide disponibles pour Upper Hand :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Upper Hand.
Logiciels pour association sportive