Starred is a customer-friendly feedback solution which enables brands to engage with customers and gain actionable feedback through simple online surveys. Incorporating a number of ready-made questionnaires, Starred aims to encourage customer response with personal email invitations and single page surveys.
Automated emails with re-rating technology allow users to respond to customers automatically and give them feedback on their feedback. A conditional 'thank you' page is designed to encourage positive clients to leave a review. With multi-channel feedback functionality, Starred enables users to obtain verified feedback from multiple channels including Facebook, Twitter and WhatsApp. Customization tools allow users to edit the look and feel of invitation emails and surveys.
Firefight email, real-time dashboard and priority matrix features help users to turn feedback insights into action. Starred’s firefight system ensures negative feedback is followed-up instantly by sending emails directly to the people capable of solving the issue. Benchmarking technology allows users to track company status and performance in real time. API and CRM integration helps users automate the feedback process of sending out invitations and feeding back results.
NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite
It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers
The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback
A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries
Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner
Greater insight in the user experience of our service
Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.
Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.
The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.
There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.
Enterprise: Tailor-made offer
Voici quelques-unes des questions fréquentes sur Starred.
Types de licences disponibles pour Starred :
À partir de: 399,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Enterprise: Tailor-made offer
Fonctionnalités du logiciel Starred :
Utilisateurs habituels du logiciel Starred :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Starred est disponible :
Types de licences disponibles pour Starred:
Nous n'avons pas d'informations sur les appareils pris en charge par Starred.
Applications s'intégrant à Starred :
Bullhorn, Salesforce Sales Cloud, Slack, Zapier, Zendesk
Ressources d'aide disponibles pour Starred :
FAQ, Support en ligne, Support téléphonique