Solvemate

Résoudre les demandes de support courantes, instantanément et à l'échelle.

4,6 /5 (18 avis) Donnez votre avis !

Solvemate - Présentation

Description du logiciel Solvemate

Solvemate rend le support client rapide, indolore et rentable. La plateforme permet de former un agent virtuel à intégrer sur le site ou dans l'application. Les clients interagissent avec celui-ci grâce à une série de questions à choix multiple rapides.

Avec Solvemate, les demandes sont résolues en seulement douze secondes en moyenne. Grâce au machine learning, l'agent virtuel devient également plus intelligent avec le temps : en comprenant les requêtes communes, l'argent virtuel anticipe la réponse correcte. Les demandes d'assistance sont gérées automatiquement, 24 heures sur 24 et à l'échelle, ce qui se traduit par des temps de réponse plus courts, des clients plus satisfaits et des coûts bien inférieurs.

Solvemate - Présentation

Prix

À partir de
600,00 €/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Solvemate - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Allemagne, Brésil
Langues
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 22 autres, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, ukrainien, taïwanais, thaï

Media

301866
586079
Solvemate video Capture d'écran pour Solvemate : Implement a Virtual Agent in a few days with minimum to no coding Capture d'écran pour Solvemate : Solvemate helps you develop Virtual Agents tailored to every vertical, from eCommerce to Banking

Solvemate - Avis

Solvemate - Avis

Note globale
4,6
/
5
Excellent
11

Très bien
7

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,4
Fonctionnalités
4,3
Simplicité d'utilisation
4,1
Support client
4,9
100% des utilisateurs recommandent cette application
Rodolfo W.

Customization and customer care at the best!

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.


Traduire avec Google Translate
Miriam R.

A strong partner for innovative tool usage, bold novelties and to break new ground.

As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news.

This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground.

Thanks for that great opportunity!


Traduire avec Google Translate
Katharina W.

Very intuitive tool to use not only for admins but also for customers!


Traduire avec Google Translate
Lea G.

A great tool and great people to work with

We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm.


Traduire avec Google Translate
Giorgio B.

The interface is very intuitive and works much better than classic chatbots...Fast...

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.


Traduire avec Google Translate
Rodolfo W.
Secteur d'activité: Services financiers
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français

Customization and customer care at the best!

Logiciel utilisé Autre pendant plus d'un an
Publié le 30/11/2018
Provenance de l'avis : Capterra

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.

Avantages

The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

Inconvénients

Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Miriam R.
Secteur d'activité: Presse écrite
Taille de l'entreprise: 201-500 employés
Traduire en français

A strong partner for innovative tool usage, bold novelties and to break new ground.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 07/07/2020
Provenance de l'avis : Capterra

As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news.

This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground.

Thanks for that great opportunity!

Avantages

Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time.

The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction.

The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative.

It was pure joy to launch this novalty together with Solvemate!

Inconvénients

On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the structure by creating the final solution first and then work your way up to the first posed question, which somehow doesn´t feel very intuitive at first sight. But the procedure is consistent and it´s learned and internalized very quickly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Katharina W.
Secteur d'activité: Comptabilité
Taille de l'entreprise: 501-1 000 employés
Traduire en français

Very intuitive tool to use not only for admins but also for customers!

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 18/07/2018
Provenance de l'avis : Capterra

Avantages

The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily.
Easy to modify and improve the chatbot's knowledge base after training.
Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions.
Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

Inconvénients

Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields.
It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Lea G.
Secteur d'activité: Bijoux et produits de luxe
Taille de l'entreprise: 201-500 employés
Traduire en français

A great tool and great people to work with

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 16/06/2020
Provenance de l'avis : Capterra

We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm.

Avantages

The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them).

The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change.
If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers.

Inconvénients

The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certain wording/setting is not very intuitive.

I wish there would be even more options to customize the bot (e.g. renaming buttons) and really "make it your own" and adapt it even better to the needs and voice of your own company.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Giorgio B.
Secteur d'activité: Machines
Taille de l'entreprise: 51-200 employés
Traduire en français

The interface is very intuitive and works much better than classic chatbots...Fast implementation!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 26/07/2018
Provenance de l'avis : Capterra

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.

Avantages

- Training the chatbot is fast and easy.
- We went live in one month.
- Easy to modify and improve the chatbot's knowledge base after training.
- The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

Inconvénients

- The most complex support requests still require a human agent to take over.
- It can be hard to understand how the algorithm works

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,1/10
Basé sur 18 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Solvemate - Prix

Solvemate - Prix

À partir de
600,00 €/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,4/5
Basé sur 18 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Solvemate - Fonctionnalités

Solvemate - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 18 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Solvemate - FAQ

Solvemate - FAQ

Voici quelques-unes des questions fréquentes sur Solvemate.

Q. Quels sont les types de licence disponibles pour Solvemate ?

Types de licences disponibles pour Solvemate :

À partir de: 600,00 €/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Solvemate ?

Nous n'avons pas d'informations sur les fonctionnalités de Solvemate.

Q. Qui utilise Solvemate ?

Utilisateurs habituels du logiciel Solvemate :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Solvemate est-il disponible ?

Langues dans lesquelles Solvemate est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, turc, ukrainien, taïwanais, thaï

Q. Quels sont les types de licence disponibles pour Solvemate ?

Types de licences disponibles pour Solvemate:

Abonnement

Q. Solvemate prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Solvemate.

Q. Avec quelles applications Solvemate peut-il s'intégrer ?

Applications s'intégrant à Solvemate :

Facebook, Freshdesk, Intercom, Slack, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Solvemate ?

Ressources d'aide disponibles pour Solvemate :

Support téléphonique, Support en ligne