Solvemate rend le support client rapide, indolore et rentable. La plateforme permet de former un agent virtuel à intégrer sur le site ou dans l'application. Les clients interagissent avec celui-ci grâce à une série de questions à choix multiple rapides.
Avec Solvemate, les demandes sont résolues en seulement douze secondes en moyenne. Grâce au machine learning, l'agent virtuel devient également plus intelligent avec le temps : en comprenant les requêtes communes, l'argent virtuel anticipe la réponse correcte. Les demandes d'assistance sont gérées automatiquement, 24 heures sur 24 et à l'échelle, ce qui se traduit par des temps de réponse plus courts, des clients plus satisfaits et des coûts bien inférieurs.
- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.
- Training the chatbot is fast and easy.
- We went live in one month.
- Easy to modify and improve the chatbot's knowledge base after training.
- The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.
- The most complex support requests still require a human agent to take over.
- It can be hard to understand how the algorithm works
The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily.
Easy to modify and improve the chatbot's knowledge base after training.
Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions.
Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.
Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields.
It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.
Our service quality increased a lot
The "Fred" software is very easy to learn, to understand and to use. Once you got into the logic and know how to use the admin panel it does make a lot of fun to train new solutions into Fred or to make some changes.
We like the idea how it works and we really like the excellent support if we got any questions.
Also, the implementation of Fred in any smartphone app or website is very easy, just with a few code lines and it's possible to change the design of the window of "Fred", too.
During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!!
In conclusion, we love "Fred" and we recommend it 100%.
Price / performance ratio is excellent!
The first time you see the admin panel it does look kinda tricky to understand, but after a few minutes, you'll get it right.
It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.
The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.
Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.
Awesome staff, great product, customization options and features that can be created just for your personal use
- their team is always available to answer my questions and additional training if needed
- easy to talk to and ready to adjust to your needs
- improving their system frequently enough to stay relevant through your business' growth
- you need to get the logic at first, I don't have a very technical background, but once you get it, all good
Voici quelques-unes des questions fréquentes sur Solvemate.
Types de licences disponibles pour Solvemate :
À partir de: 600,00 €/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Solvemate.
Utilisateurs habituels du logiciel Solvemate :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles Solvemate est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, indonésien, irlandais, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, taïwanais, thaï, turc, ukrainien
Types de licences disponibles pour Solvemate:
Nous n'avons pas d'informations sur les appareils pris en charge par Solvemate.
Applications s'intégrant à Solvemate :
Facebook, Freshdesk, Intercom, Slack, Zendesk
Ressources d'aide disponibles pour Solvemate :
Support en ligne, Support téléphonique