RepairDesk

Avantages

È un software completo che copre dalla ricezione di un ordine di riparazione alla fatturazione con tutti processi intermedi, etichette per i dispositivi e per il magazzino (personalizzabili) generazione di codici a barre per l'inventario e i ticket, preventivi fatture (anche queste con layout personalizzabile), reclami, garanzie ecc...
Facile integrazione con il sito web per prenotazione appuntamenti riparazioni online.
Non completamente tradotto in italiano, ma grazie al editor lingue di sistema ho potuto tradurre, correggere e inserire le traduzioni errate o mancanti.
Diversi moduli di email e sms invio automatico ai clienti per informarli costantemente sulla riparazione.
Il team del software mi ha seguito passo passo nella configurazione e ha fatto delle formazioni online sull'utilizzo del software.

Inconvénients

Per il momento non esprimo giudizi, aggiornerò la recensione più avanti se ci fossero dei punti negativi.
Il software è basato per l'utilizzo USA, nonostante questo è utilizzabile anche in Europa sia chiaro ma ci sono poche integrazioni disponibili, in futuro mi piacerebbe trovare qualche integrazione in più per i clienti Europei.

Avantages

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Inconvénients

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Avantages

The software has some good options as far as plug ins go, customer facing display etc.

Inconvénients

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Avantages

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

Inconvénients

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

Avantages

I really like RepairDesk POS b/c can be used on smart phones and iPads anywhere anytime! and the best customer support!!

Inconvénients

At the moment we don’t have any issues with RepairDesk POS software we really love it!!