Branch Messenger - Prix, fonctionnalités, avis et comparateur de logiciels

Branch Messenger

Employee self-service platform for hourly workers

4.6/5 (503 avis)

Branch Messenger - Présentation

Branch Messenger is a self-service workforce management solution for hourly employees in retail, restaurant, hospitality, fitness, banking, transportation and call center workforces. The native mobile apps for iOS and Android allow employees to manage their schedules, time off, and track their earnings, and enables communication between managers and teams.

With Branch Messenger, employees can take photos of their paper schedules to automatically add shifts to their calendar. Shift cover can be arranged between employees, with administrators able to decide whether manager approval is required. Coworkers are automatically notified of upcoming shifts, shift coverage approvals and rejections, and new messages. In-app chat allows users to send messages to one another without needing to exchange phone numbers or email addresses. Text, images, gifs, videos, and files can also be posted to the activity feed.

Artificial intelligence (AI) chatbots within Branch Messenger can be used for employee onboarding, training, and engagement, and continuously learn from employee conversations. Administrators can control access to the app, with on-the-clock restrictions and geofencing for specific application features. Custom regional workplace groups can be created to link teams across store locations, and users can be removed or blocked from joining locations if necessary. Managers can also view store-level reporting and employee activity through the Branch Messenger web dashboard.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais, français, allemand, italien, portugais, espagnol

Branch Messenger - Avis

Note globale
4.6/5
95% d'avis positifs
324
Excellent
159
Très bien
22
Moyen
1
Médiocre
0
Horrible
Traduit par Google

Great way to connect with employees Ina way that is inclusive and easily accessible.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06.10.2017
Provenance de l'avis : Capterra

Just the ease of accessibility in which I have to communicate with all employees at one time.

Avantages

Everything! I like that everyone on the app can access and share the same information with ease. I love how not only does it enable you to post and share work schedules, but the app also breaks down the schedule to an easily viewed breakdown per fa of each week. It shows you who is coming in and when on which day so that there is never any confusion as to who is working. I also love how it will alert you two hours before you have your next shift starting, just in case you forget or just didn't see the schedule posted at work. I also love how there is an individual chat option so you can have private conversations with your coworkers about work related issues that not everyone needs to see. Lastly, I love how the app enables a form of communication that doesn't require the use of people's data, minutes, or texts, as many people don't always have unlimited access to these.

Inconvénients

There really isn't anything negative I can think of with the app, other than sometimes it will get the wrong times for upcoming shifts on the daily break downs of the schedule. However, you can just as easily double check the schedule posted in the app in case you feel there might be an error.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

Fun program good platform

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15.02.2018
Provenance de l'avis : Capterra

The schedule data lets managers and employees work together without direct contact, saving both groups time and annoyance

Avantages

The level of options and systems in the program is impressive. There are basically 4 programs in one, an image share, a calendar, a messenger and a wage calculator. Streamlines the scheduling process for managers and staff as well because you eliminate the need to call in and verify shifts.

Inconvénients

The messaging service seems to use data instead of SMS which can be a problem with large numbers of group members and messages. Also, the coverage tools could be improved by typing in times rather than the rolling clock input

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduit par Google

I found Branch to be easy to network with all employees

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 02.11.2017
Provenance de l'avis : Capterra

Having problems editing and changing position and business.

Avantages

Being able to post the weekly schedule and shift reminders. I like to use it to add training tips so all the crew can see it. I also use it to praise and recognize individual crew members and the team as a whole.

Inconvénients

I would like More GIFS related to Arby's and the food industry. Sometimes I get notifications about conversations but when I go into the App I can't find the whole conversation that I was notified about, so it's like coming into the middle of something that you aren't quite sure what the original question is about.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

Perfect for Connecting With Work!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15.06.2018
Provenance de l'avis : Capterra

Reminders about shifts, new information from store supervisor, other things important to my job.

Avantages

What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Inconvénients

There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

I used Branch Messenger to receive updates from work, and stay updated by my managers

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18.01.2018
Provenance de l'avis : Capterra

Avantages

What I liked most was the ability to post schedule changes or swap with another person, request days off, and the ability to contact my co-workers when I don't have their number. Branch was very easy to use also, and easy to navigate. I also enjoyed how there was different settings for viewing the times I worked in a week, and how you could add someone else to the timeline and track their schedule as well.

Inconvénients

What I did not like s much was on the comments some people would leave, you could not view who liked what exactly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Branch Messenger - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

Branch Messenger - Fonctionnalités

  • Automatic Notifications
  • Employee Self Service
  • Gestion des employés
  • Portail des employés
  • Rapports et statistiques
  • Tableau de bord d'activités
  • Third Party Integration
  • Time & Attendance Tracking
  • Time Off Requests

  • API
  • Automatic Reminders
  • Base de données des employés
  • Customizable Branding
  • Customizable Reporting
  • Gestion des performances
  • Gestion des recrutements
  • Importation et exportation de données
  • Profil des employés
  • Rapports en temps réel
  • Suivi des candidaturess

Plus d'information sur Branch Messenger

Principales fonctionnalités sur Branch Messenger

  • AI chatbots
  • Access controls
  • Activity feed
  • Attendance tracking
  • Custom workplace groups
  • Earnings tracking
  • Employee activity reporting
  • Employee scheduling
  • Employee self-service
  • File sharing
  • Geofencing
  • In-app messaging
  • Manager approvals
  • On-demand shift coverage
  • Overtime tracking
  • Read receipts
  • Resource scheduling
  • Shift scheduling
  • Shift swap notifications
  • Shift worker performance tracking
  • Store-level reporting
  • Third party integrations
  • Time tracking
  • Video & image posting
  • Web dashboard

Avantages

  • Employees can take a photo of their paper schedule to automatically add shifts to their calendar.

  • Users can choose whether manager approval is required for shift coverage or time off requests made by employees.

  • The mobile app allows employees to view and manage their shift coverage, overtime, attendance, and earnings.

  • In-app messaging enables communication between managers and frontline employees including text, files, and videos.

  • Artificial intelligence (AI) chatbots can be used for onboarding, training, employee engagement, and to manage employee questions.

  • Branch Messenger - FAQ

    Voici quelques-unes des questions fréquentes sur Branch Messenger.

    Q. Quels sont les types de licence disponibles pour Branch Messenger ?

    Types de licences disponibles pour Branch Messenger :

    Type de licence: Freemium, Abonnement

    version d'essai gratuite: Disponible

    A free plan is available, for an unlimited number of employees & managers.
    Quotes for Enterprise plans, which offer additional features, are available on request.

    Q. Quelles sont les principales fonctionnalités du logiciel Branch Messenger ?

    Fonctionnalités du logiciel Branch Messenger :

    • AI chatbots
    • Access controls
    • Activity feed
    • Attendance tracking
    • Custom workplace groups
    • Earnings tracking
    • Employee activity reporting
    • Employee scheduling
    • Employee self-service
    • File sharing
    • Geofencing
    • In-app messaging
    • Manager approvals
    • On-demand shift coverage
    • Overtime tracking
    • Read receipts
    • Resource scheduling
    • Shift scheduling
    • Shift swap notifications
    • Shift worker performance tracking
    • Store-level reporting
    • Third party integrations
    • Time tracking
    • Video & image posting
    • Web dashboard

    Q. Qui utilise Branch Messenger ?

    Utilisateurs habituels du logiciel Branch Messenger :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Branch Messenger est-il disponible ?

    Langues dans lesquelles Branch Messenger est disponible :

    anglais, français, allemand, italien, portugais, espagnol

    Q. Quels sont les types de licence disponibles pour Branch Messenger ?

    Types de licences disponibles pour Branch Messenger:

    Freemium, Abonnement

    Q. Branch Messenger prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Branch Messenger :

    Android, iPhone

    Q. Avec quelles applications Branch Messenger peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par Branch Messenger.

    Q. Quelles sont les ressources d'aide disponibles pour Branch Messenger ?

    Ressources d'aide disponibles pour Branch Messenger :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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