Muni-Link

Logiciel de facturation basé sur le Cloud

4,7 /5 (60 avis) Donnez votre avis !

Muni-Link - Présentation

Description du logiciel Muni-Link

Muni-Link est une solution cloud de facturation des services publics conçue pour les municipalités, les villes, les communes, les entreprises de services collectifs privés et les autorités qui facturent des clients pour des services publics. Le logiciel comprend : facturation électronique, traitement des paiements en ligne, certification CASS intégrée, portail client, etc.

Le portail client de Muni-Link permet aux clients de recevoir des factures électroniquement, d'effectuer des paiements et de voir leur utilisation, les sommes dues et leur historique de paiements en ligne. La facturation et les lots peuvent être traités par les utilisateurs à partir de n'importe quel navigateur web ; ceux-ci peuvent également gérer les intérêts, les pénalités, les paiements, les avis, les privilèges, etc. Les clients peuvent s'inscrire à la facturation électronique pour recevoir uniquement des relevés de cette manière. Pour la facturation papier, les certifications CASS intégrées de Muni-Link peuvent aider les organisations à qualifier les prix d'automatisation USPS.

Muni-Link offre aux utilisateurs l'accès à des informations de compte complètes sur une seule page avec Account Central, ce qui évite de parcourir plusieurs pages pour gérer et trouver les adresses, services publics, etc. Les intégrations à plusieurs systèmes de mesure et de comptabilité sont prises en charge et toutes les données sont sauvegardées automatiquement.

Muni-Link - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Muni-Link - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Media

Muni-Link video

Muni-Link - Avis

Muni-Link - Avis

Note globale
4,7
/
5
Excellent
45

Très bien
14

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,6
Fonctionnalités
4,6
Simplicité d'utilisation
4,7
Support client
4,9
98% des utilisateurs recommandent cette application
Jr R.

Fixed a major headache

Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.


Traduire avec Google Translate
Donna M.

Product sells itself

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.


Traduire avec Google Translate
Lorrie C.

Invoicing, Payments & Adjustments

Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.


Traduire avec Google Translate
Telia G.

Streamlines many processes

We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.


Traduire avec Google Translate
Carol C.

LDWC Review 2019

We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.


Traduire avec Google Translate
Jr R.
Secteur d'activité: Équipements publics
Taille de l'entreprise: 2-10 employés
Traduire en français

Fixed a major headache

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 22/03/2019
Provenance de l'avis : Capterra

Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.

Avantages

We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was.

Inconvénients

I really cant say I have any cons it does every report needed.

Traduire en français

Réponse de Link Computer Corporation

JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Donna M.
Secteur d'activité: Relations gouvernementales
Taille de l'entreprise: 2-10 employés
Traduire en français

Product sells itself

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/04/2019
Provenance de l'avis : Capterra

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Avantages

I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Inconvénients

Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Traduire en français

Réponse de Link Computer Corporation

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Lorrie C.
Secteur d'activité: Équipements publics
Taille de l'entreprise: 13-50 employés
Traduire en français

Invoicing, Payments & Adjustments

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/04/2019
Provenance de l'avis : Capterra

Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Avantages

I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Inconvénients

When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment.
Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Telia G.
Secteur d'activité: Équipements publics
Taille de l'entreprise: 13-50 employés
Traduire en français

Streamlines many processes

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/04/2019
Provenance de l'avis : Capterra

We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Avantages

I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Inconvénients

The reports module and the delinquent letter batches.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.
The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.

Traduire en français

Réponse de Link Computer Corporation

Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Carol C.
Secteur d'activité: Équipements publics
Taille de l'entreprise: 2-10 employés
Traduire en français

LDWC Review 2019

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/03/2019
Provenance de l'avis : Capterra

We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

Avantages

Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.

Inconvénients

Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.

Traduire en français

Réponse de Link Computer Corporation

Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,5/10
Basé sur 60 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Muni-Link - Prix

Muni-Link - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 60 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Muni-Link - Fonctionnalités

Muni-Link - Fonctionnalités

API
Analyse financière
Données en temps réel
Facturation
Gestion de la comptabilité
Gestion de la conformité
Gestion des factures
Gestion des flux de travail
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Piste d'audit
Prise en charge de plusieurs devises
Rapports et statistiques
Rapports personnalisables
Suivi des frais
Tableau de bord d'activités
Traitement des factures
Fonctionnalités
4,6/5
Basé sur 60 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Muni-Link - FAQ

Muni-Link - FAQ

Voici quelques-unes des questions fréquentes sur Muni-Link.

Q. Quels sont les types de licence disponibles pour Muni-Link ?

Types de licences disponibles pour Muni-Link :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Muni-Link ?

Nous n'avons pas d'informations sur les fonctionnalités de Muni-Link.

Q. Qui utilise Muni-Link ?

Utilisateurs habituels du logiciel Muni-Link :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Muni-Link est-il disponible ?

Langues dans lesquelles Muni-Link est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Muni-Link ?

Types de licences disponibles pour Muni-Link:

Abonnement

Q. Muni-Link prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Muni-Link.

Q. Avec quelles applications Muni-Link peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Muni-Link.

Q. Quelles sont les ressources d'aide disponibles pour Muni-Link ?

Ressources d'aide disponibles pour Muni-Link :

Support téléphonique, Support en ligne