TrackTik - Présentation
Description du logiciel TrackTik
TrackTik est une plateforme intuitive de gestion d’effectifs conçue pour le domaine de la sécurité. Cette technologie de pointe permet de fournir une intelligence décisionnelle à travers des solutions d’analyse, de gestion opérationnelle et administrative.
Ce puissant logiciel Web ainsi que son application mobile relient entre eux les effectifs terrain, gestionnaires et clients grâce à une suite inégalée d'outils de gestion, de puissants modules d'analyse et d'intelligence d’affaires, ainsi que des solutions de gestion financière automatisées. L'utilisation du tableau de bord de TrackTik permet la saisie et l'affichage des opérations en temps réel afin d’offrir une traçabilité et un suivi en temps réel des activités opérationnelles. Les entreprises de sécurité ont donc accès à des données centralisées afin d'améliorer les décisions d'affaires et de sécurité.
TrackTik - Présentation
Prix
Types de licence
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
TrackTik - Fonctionnalités
Captures d'écran
TrackTik - Avis
TrackTik - Avis
We have developed a true partnership, not just a software vendor.
Customer Support Assistance
Have worked in the Security Industry for nearly 20 years and accountability should not put the...
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
TrackTik is a great tool for all involved in the industry.
Daily user!!
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
We have developed a true partnership, not just a software vendor.
Avantages
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
Inconvénients
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Réponse de TrackTik Software
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
Customer Support Assistance
Avantages
I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!
Inconvénients
You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.
Réponse de TrackTik Software
Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.
Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Avantages
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Inconvénients
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Réponse de Iris
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.
TrackTik is a great tool for all involved in the industry.
Avantages
As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.
Inconvénients
The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.
Réponse de TrackTik Software
Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this.
We look forward to continuing our successful partnership!
Daily user!!
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Avantages
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.
Inconvénients
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
TrackTik - Prix
TrackTik - Prix
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
TrackTik - Fonctionnalités
TrackTik - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
TrackTik - FAQ
TrackTik - FAQ
Voici quelques-unes des questions fréquentes sur TrackTik.
Q. Quels sont les types de licence disponibles pour TrackTik ?
Types de licences disponibles pour TrackTik :
À partir de: 299,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
Q. Quelles sont les principales fonctionnalités du logiciel TrackTik ?
Nous n'avons pas d'informations sur les fonctionnalités de TrackTik.
Q. Qui utilise TrackTik ?
Utilisateurs habituels du logiciel TrackTik :
Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME
Q. Dans quelles langues TrackTik est-il disponible ?
Langues dans lesquelles TrackTik est disponible :
chinois (simplifié), anglais, français, allemand, portugais, espagnol
Q. Quels sont les types de licence disponibles pour TrackTik ?
Types de licences disponibles pour TrackTik:
Abonnement
Q. TrackTik prend-il en charge les appareils mobiles ?
Appareils pris en charge par TrackTik :
Android, iPhone, iPad
Q. Avec quelles applications TrackTik peut-il s'intégrer ?
Applications s'intégrant à TrackTik :
Avalara, Criterion HCM, Sage 300cloud
Q. Quelles sont les ressources d'aide disponibles pour TrackTik ?
Ressources d'aide disponibles pour TrackTik :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
