TrackTik
Une plateforme intuitive de gestion d’effectifs de sécurité.
4,1 /5 (75 avis) Donnez votre avis !TrackTik - Présentation
Description du logiciel TrackTik
TrackTik est une plateforme intuitive de gestion d’effectifs conçue pour le domaine de la sécurité. Cette technologie de pointe permet de fournir une intelligence décisionnelle à travers des solutions d’analyse, de gestion opérationnelle et administrative.
Ce puissant logiciel Web ainsi que son application mobile relient entre eux les effectifs terrain, gestionnaires et clients grâce à une suite inégalée d'outils de gestion, de puissants modules d'analyse et d'intelligence d’affaires, ainsi que des solutions de gestion financière automatisées. L'utilisation du tableau de bord de TrackTik permet la saisie et l'affichage des opérations en temps réel afin d’offrir une traçabilité et un suivi en temps réel des activités opérationnelles. Les entreprises de sécurité ont donc accès à des données centralisées afin d'améliorer les décisions d'affaires et de sécurité.
TrackTik - Présentation
Prix
Types de licence
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
TrackTik - Fonctionnalités
Médias









TrackTik - Avis
TrackTik - Avis
We have developed a true partnership, not just a software vendor.
Daily user!!
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Have worked in the Security Industry for nearly 20 years and accountability should not put the...
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Customer Support Assistance
Best in Class Platform
Combined services, increased productivity, and increased visibility of security operations.
Comparatif des alternatives : note globale
Comparer avec les alternatives

We have developed a true partnership, not just a software vendor.
Avantages
The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.
Inconvénients
It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.
Réponse de TrackTik Software
Hello Jason, thank you for your generous rating!
We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!
Daily user!!
We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps.
Avantages
The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software.
Inconvénients
I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software.
Réponse de TrackTik Software
Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded.
Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.
If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.
Avantages
This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.
Inconvénients
In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.
Réponse de Iris
We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats.
Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible.
When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours.
We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away.
Customer Support Assistance
Avantages
I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!!
Inconvénients
You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage.
Réponse de TrackTik Software
Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments.
Best in Class Platform
Combined services, increased productivity, and increased visibility of security operations.
Avantages
An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most.
The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing.
We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things.
Inconvénients
We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software.
It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
TrackTik - Prix
TrackTik - Prix
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
TrackTik - Fonctionnalités
TrackTik - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
TrackTik - FAQ
TrackTik - FAQ
Voici quelques-unes des questions fréquentes sur TrackTik.
Q. Quels sont les types de licence disponibles pour TrackTik ?
Types de licences disponibles pour TrackTik :
À partir de: 299,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Contactez-nous pour plus de détails ou visitez: www.tracktik.com/pricing-faq/
Q. Quelles sont les principales fonctionnalités du logiciel TrackTik ?
Nous n'avons pas d'informations sur les fonctionnalités de TrackTik.
Q. Qui utilise TrackTik ?
Utilisateurs habituels du logiciel TrackTik :
PME, Grandes entreprises, Administration publique, Entreprises de taille moyenne
Q. Dans quelles langues TrackTik est-il disponible ?
Langues dans lesquelles TrackTik est disponible :
allemand, anglais, chinois (simplifié), espagnol, français, portugais
Q. TrackTik prend-il en charge les appareils mobiles ?
Appareils pris en charge par TrackTik :
Android, iPhone, iPad
Q. Avec quelles applications TrackTik peut-il s'intégrer ?
Applications s'intégrant à TrackTik :
Avalara, Criterion HCM, Sage 300cloud
Q. Quelles sont les ressources d'aide disponibles pour TrackTik ?
Ressources d'aide disponibles pour TrackTik :
Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo, FAQ