Mi4biz

Mi4biz

End-to-end omnichannel customer experience management

4.7/5 (17 avis)

Mi4biz - Présentation

Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.

Prix

À partir de
55,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Mi4biz - Avis

Note globale
4.7/5
100% d'avis positifs
12
Excellent
5
Très bien
0
Moyen
0
Médiocre
0
Horrible
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One and half years of experience with MI4BIZ

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 14/02/2019
Provenance de l'avis : Capterra

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.

Avantages

Their efforts to develop both their company and system against demands

The approach adopted by the consultants and their willingness to help

Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers

It can be integrated with the software used in our own company

In terms of price performance, it is one of the most suitable software programmes

Inconvénients

When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Seval B.
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Mi4biz review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/02/2019
Provenance de l'avis : Capterra

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system

Avantages

To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.

Inconvénients

Degradation of out-of-control settings from the system after the update

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Buket B.
Traduire avec Google Translate

have easy of use and user Friendly a program

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/02/2019
Provenance de l'avis : Capterra

Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!

Avantages

Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration

Inconvénients

sometimes it has slow...no other negative detail

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Ufuk P.
Traduire avec Google Translate

Opinion about Mi4biz

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/02/2019
Provenance de l'avis : Capterra

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.

Avantages

Endless integration option, very fast...

Inconvénients

No need for technical knowledge.........

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Neslihan G.
Traduire avec Google Translate

Easy to use, user friendly

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/02/2019
Provenance de l'avis : Capterra

Despite some cons I can suggest the programme for fast technical support.

Avantages

You can view all of your customer's information , complaints within the customers tab. It can integrate with other programmes.You don't need to have too much technical knowledge,User Friendly. Fast technical support.

Inconvénients

Sometimes it can be very slow and some upgrades can last very long to develop.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Mi4biz - Prix

À partir de
55,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

Mi4biz - Fonctionnalités

  • API
  • Base de connaissances
  • Chat
  • Communication multicanal
  • Gestion des flux de travail
  • Intégration de tiers
  • Intégration des médias sociaux
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Tableau de bord d'activités

  • Enquêtes et feedback
  • Gestion des billets
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration des e-mails
  • Messagerie instantanée
  • Stratégie de marque personnalisable
  • Surveillance en temps réel

Plus d'informations sur Mi4biz

Mi4biz - Principales fonctionnalités

  • Automated Routing
  • Automated Routing
  • Community Forums
  • Complex Event Processing
  • Contract / SLA Management
  • Customer Engagement Center
  • Customer Engagement Center
  • Download Manager
  • For Construction
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Incoming Call Management
  • Incoming Call Management
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Known Issue Management
  • Lead Tracking Integration
  • Live Chat
  • Live Chat
  • Multiple Brands / Products
  • Quick Incident Creation
  • Rich Content Management
  • Service Renewal Notices
  • Service Renewal Notices

Avantages

• Users can create and maintain a self-service knowledge base to allow customers to find answers to their questions or issues without requiring assistance from agents.

• Mi4biz’s live chat solution features a customizable interface and reusable message templates, and can be integrated with legacy systems.

• Business rules, processes, SLAs, and forms can be created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support.

• Customers, partners, and staff can be kept informed about ongoing processes via automated emails or SMS messages, with message templates to maintain consistency and event-triggered workflows.

• Reports and dashboards in Mi4biz provide users with insight into service quality, analysis of customer issues, customer service performance monitoring, and product tracking.

Mi4biz - FAQ

Voici quelques-unes des questions fréquentes sur Mi4biz.

Q. Quels sont les types de licence disponibles pour Mi4biz ?

Types de licences disponibles pour Mi4biz :

À partir de: 55,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

Q. Quelles sont les principales fonctionnalités du logiciel Mi4biz ?

Fonctionnalités du logiciel Mi4biz :

  • Automated Routing
  • Automated Routing
  • Community Forums
  • Complex Event Processing
  • Contract / SLA Management
  • Customer Engagement Center
  • Customer Engagement Center
  • Download Manager
  • For Construction
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Incoming Call Management
  • Incoming Call Management
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Known Issue Management
  • Lead Tracking Integration
  • Live Chat
  • Live Chat
  • Multiple Brands / Products
  • Quick Incident Creation
  • Rich Content Management
  • Service Renewal Notices
  • Service Renewal Notices

Q. Qui utilise Mi4biz ?

Utilisateurs habituels du logiciel Mi4biz :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Mi4biz est-il disponible ?

Langues dans lesquelles Mi4biz est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Mi4biz ?

Types de licences disponibles pour Mi4biz:

Abonnement

Q. Mi4biz prend-il en charge les appareils mobiles ?

Appareils pris en charge par Mi4biz :

iPhone, iPad

Q. Avec quelles applications Mi4biz peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Mi4biz.

Q. Quelles sont les ressources d'aide disponibles pour Mi4biz ?

Ressources d'aide disponibles pour Mi4biz :

Support en ligne, Support téléphonique