Quiq Messaging

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.6/5 (26 avis)

Quiq Messaging - Présentation

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Prix

À partir de
3 000,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Quiq Messaging - Avis

Note globale
4.6/5
100% d'avis positifs
15
Excellent
11
Très bien
0
Moyen
0
Médiocre
0
Horrible
Adam M.
Traduire avec Google Translate

Quick Quiqs and Messages

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/05/2019
Provenance de l'avis : Capterra

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Avantages

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Inconvénients

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Nicholas L.
Traduire avec Google Translate

Amazing Product for Sales/Support and a phenomenal dev. team.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/05/2019
Provenance de l'avis : Capterra

Avantages

Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side.

With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach.

It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software.

Inconvénients

At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time.

Lack of automated daily reporting exports/emails in the dashboard.

Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Ramil T.
Traduire avec Google Translate

The best chat portal!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/04/2019
Provenance de l'avis : Capterra

I have a five star experience with this software, this the best and so far.

Avantages

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Inconvénients

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ashley C.
Traduire avec Google Translate

Review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/12/2018
Provenance de l'avis : Capterra

I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center. I would definitely recommend this to others.

Avantages

I really enjoy being able to quickly connect with multiple customers at one time leading to an increase in customer satisfaction as well as improving my team's efficiency.

Inconvénients

I feel that when I have needed assistance regarding creating new logins, I did not receive the assistance expected. One of my CSRs did not have access for months because I was not assisted in finding a resolution.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Angel B.
Traduire avec Google Translate

Quiq is easy, convenient, and effective

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 21/05/2019
Provenance de l'avis : Capterra

Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great.

Avantages

The setup was super easy, it's easy to navigate and use.

Inconvénients

It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Quiq Messaging - Prix

À partir de
3 000,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Pricing is conversation-based, not seat based, starting at $250 per month.

Quiq Messaging - Fonctionnalités

  • Chat
  • Communication multicanal
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Messagerie instantanée
  • Surveillance en temps réel
  • Tableau de bord d'activités

  • API
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des billets
  • Gestion des flux de travail
  • Historique des contacts
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable

Plus d'informations sur Quiq Messaging

Quiq Messaging - Principales fonctionnalités

  • Adjustable SLAs
  • Automated conversation prioritization
  • Automated routing
  • CRM integration
  • Call me option
  • Chat functionality
  • Collaboration tools
  • Customer engagement center
  • Customer order history
  • Customer service integration
  • Customer support tracking
  • Customizable UI
  • Dashboard
  • Detailed customer information database
  • Help desk
  • Inbox management
  • Instant messaging
  • Live chat
  • Multi-channel collection
  • Multi-channel communication
  • Multiple brands / products
  • Persistent chat
  • Proactive invitations
  • Queue manager
  • Real time agent monitoring
  • Real-time performance analytics
  • SMS integration
  • Service level management
  • Shortcut messages
  • Third party integration
  • White label branding

Avantages

  • Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

  • Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

  • Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

  • Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

  • Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.

  • Quiq Messaging - FAQ

    Voici quelques-unes des questions fréquentes sur Quiq Messaging.

    Q. Quels sont les types de licence disponibles pour Quiq Messaging ?

    Types de licences disponibles pour Quiq Messaging :

    À partir de: 3 000,00 $US/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Pricing is conversation-based, not seat based, starting at $250 per month.

    Q. Quelles sont les principales fonctionnalités du logiciel Quiq Messaging ?

    Fonctionnalités du logiciel Quiq Messaging :

    • Adjustable SLAs
    • Automated conversation prioritization
    • Automated routing
    • CRM integration
    • Call me option
    • Chat functionality
    • Collaboration tools
    • Customer engagement center
    • Customer order history
    • Customer service integration
    • Customer support tracking
    • Customizable UI
    • Dashboard
    • Detailed customer information database
    • Help desk
    • Inbox management
    • Instant messaging
    • Live chat
    • Multi-channel collection
    • Multi-channel communication
    • Multiple brands / products
    • Persistent chat
    • Proactive invitations
    • Queue manager
    • Real time agent monitoring
    • Real-time performance analytics
    • SMS integration
    • Service level management
    • Shortcut messages
    • Third party integration
    • White label branding

    Q. Qui utilise Quiq Messaging ?

    Utilisateurs habituels du logiciel Quiq Messaging :

    Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

    Q. Dans quelles langues Quiq Messaging est-il disponible ?

    Langues dans lesquelles Quiq Messaging est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Quiq Messaging ?

    Types de licences disponibles pour Quiq Messaging:

    Abonnement

    Q. Quiq Messaging prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Quiq Messaging.

    Q. Avec quelles applications Quiq Messaging peut-il s'intégrer ?

    Applications s'intégrant à Quiq Messaging :

    NetSuite, Oracle Service Cloud, Salesforce Sales Cloud, Zendesk, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour Quiq Messaging ?

    Ressources d'aide disponibles pour Quiq Messaging :

    FAQ, Base de connaissances, Support téléphonique