Quiq Messaging

Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

4.6/5 (34 avis)

Quiq Messaging - Présentation

Description du logiciel Quiq Messaging

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat.

While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging.

Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Quiq Messaging - Présentation

Prix

À partir de
3 000,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Pricing is conversation-based, not seat based, starting at $250 per month.


Quiq Messaging - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Quiq Messaging : Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop
Capture d'écran pour Quiq Messaging : Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop Capture d'écran pour Quiq Messaging : Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization Capture d'écran pour Quiq Messaging : Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue Capture d'écran pour Quiq Messaging : Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell Capture d'écran pour Quiq Messaging : Quiq is a robust multi-channel messaging platform Capture d'écran pour Quiq Messaging : Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms

Quiq Messaging - Avis

Quiq Messaging - Avis

Note globale
4.6
/
5 34 avis
Excellent
22

Très bien
12

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.6
Fonctionnalités
4.4
Simplicité d'utilisation
4.8
Support client
4.7
100% des utilisateurs recommandent cette application
Ramil T.

The best chat portal!

I have a five star experience with this software, this the best and so far.


Traduire avec Google Translate
Todd J.

Cyprus Text Implementation

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.


Traduire avec Google Translate
Adam M.

Quick Quiqs and Messages

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.


Traduire avec Google Translate
Utilisateur vérifié

User friendly and convenient.

We haven't used it long enough to track benefits.


Traduire avec Google Translate
Jennifer B.

Club Med

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.


Traduire avec Google Translate
Ramil T.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

The best chat portal!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/04/2019
Provenance de l'avis : Capterra

I have a five star experience with this software, this the best and so far.

Avantages

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Inconvénients

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Todd J.
Secteur d'activité: Services financiers
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

Cyprus Text Implementation

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 13/08/2019
Provenance de l'avis : Capterra

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Avantages

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Inconvénients

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Adam M.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Quick Quiqs and Messages

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/05/2019
Provenance de l'avis : Capterra

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Avantages

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Inconvénients

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Traduire avec Google Translate

User friendly and convenient.

Logiciel utilisé tous les mois pendant 1 à 5 mois
Publié le 03/04/2018
Provenance de l'avis : Capterra

We haven't used it long enough to track benefits.

Avantages

I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus.

Inconvénients

I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Jennifer B.
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Club Med

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 12/08/2019
Provenance de l'avis : Capterra

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Avantages

Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Inconvénients

We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.2/10
Basé sur 34 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Quiq Messaging - Prix

Quiq Messaging - Prix

À partir de
3 000,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Pricing is conversation-based, not seat based, starting at $250 per month.

Pricing is conversation-based, not seat based, starting at $250 per month.

Rapport qualité-prix
4.6/5
Basé sur 34 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Quiq Messaging - Fonctionnalités

Quiq Messaging - Fonctionnalités

API
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Historique des contacts
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4.4/5
Basé sur 34 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Quiq Messaging

Plus d'informations sur Quiq Messaging

Quiq Messaging - Principales fonctionnalités

  • Adjustable SLAs
  • Automated conversation prioritization
  • Automated routing
  • CRM integration
  • Call me option
  • Chat functionality
  • Collaboration tools
  • Customer engagement center
  • Customer order history
  • Customer service integration
  • Customer support tracking
  • Customizable UI
  • Dashboard
  • Detailed customer information database
  • Help desk
  • Inbox management
  • Instant messaging
  • Live chat
  • Multi-channel collection
  • Multi-channel communication
  • Multiple brands / products
  • Persistent chat
  • Proactive invitations
  • Queue manager
  • Real time agent monitoring
  • Real-time performance analytics
  • SMS integration
  • Service level management
  • Shortcut messages
  • Third party integration
  • White label branding

Avantages

  • Multi-conversation interface - an intuitive user interface allows agents to handle multiple simultaneous conversations.

  • Adaptive response timer - conversations prioritized for agents automatically based on the customer's engagement level.

  • Contact center ready - simple but sophisticated controls for contact centers including routing and queueing rules.

  • Collaborate & transfer - agents can collaborate with or transfer a conversation to another agent or manager.

  • Extensible UI - display and update data from internal systems and perform automatic lookups based upon customer messages.

  • Quiq Messaging - FAQ

    Quiq Messaging - FAQ

    Voici quelques-unes des questions fréquentes sur Quiq Messaging.

    Q. Quels sont les types de licence disponibles pour Quiq Messaging ?

    Types de licences disponibles pour Quiq Messaging :

    À partir de: 3 000,00 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    Pricing is conversation-based, not seat based, starting at $250 per month.

    Q. Quelles sont les principales fonctionnalités du logiciel Quiq Messaging ?

    Fonctionnalités du logiciel Quiq Messaging :

    • Adjustable SLAs
    • Automated conversation prioritization
    • Automated routing
    • CRM integration
    • Call me option
    • Chat functionality
    • Collaboration tools
    • Customer engagement center
    • Customer order history
    • Customer service integration
    • Customer support tracking
    • Customizable UI
    • Dashboard
    • Detailed customer information database
    • Help desk
    • Inbox management
    • Instant messaging
    • Live chat
    • Multi-channel collection
    • Multi-channel communication
    • Multiple brands / products
    • Persistent chat
    • Proactive invitations
    • Queue manager
    • Real time agent monitoring
    • Real-time performance analytics
    • SMS integration
    • Service level management
    • Shortcut messages
    • Third party integration
    • White label branding

    Q. Qui utilise Quiq Messaging ?

    Utilisateurs habituels du logiciel Quiq Messaging :

    Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

    Q. Dans quelles langues Quiq Messaging est-il disponible ?

    Langues dans lesquelles Quiq Messaging est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Quiq Messaging ?

    Types de licences disponibles pour Quiq Messaging:

    Abonnement

    Q. Quiq Messaging prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Quiq Messaging.

    Q. Avec quelles applications Quiq Messaging peut-il s'intégrer ?

    Applications s'intégrant à Quiq Messaging :

    NetSuite, Oracle Service Cloud, Salesforce Sales Cloud, Zendesk, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour Quiq Messaging ?

    Ressources d'aide disponibles pour Quiq Messaging :

    FAQ, Base de connaissances, Support téléphonique