--- description: Shelf : qu'en pensent les utilisateurs ? Lisez les avis sur Shelf, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de Knowledge Management](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.fr/software/109661/shelf Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/109661/shelf?page=2) > Shelf est une plateforme d'automatisation des connaissances innovante et extrêmement reconnue destinée à la main-d'œuvre distante et qui aide les entreprises à faire automatiquement ressortir le contenu le plus pertinent. > > Conclusion : 106 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 106 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Shelf - **Pays**: Stamford, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 10,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, russe, ukrainien - **Pays disponibles**: Allemagne, Autriche, Canada, Danemark, Espagne, Finlande, France, Irlande, Italie, Norvège, Pays-Bas, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - API - Agentic Task Execution - Aide à la décision - Alertes par e-mail - Alertes/Notifications - Archivage et rétention - Authentification unique - Automatisation de documents - Autonomous Task Execution - Bibliothèque de contenu - CRM - Catalog Management - Champs personnalisables - Chatbot - Classification des documents - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Conversational AI - Conversion de fichier - Discussions/Forums ## Intégrations (23 au total) - Box - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) ## Catégories connexes - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Systèmes de gestion de contenu](https://www.getapp.fr/directory/276/content-management-system-cms/software) - [Logiciels de gestion documentaire](https://www.getapp.fr/directory/284/document-management/software) - [AI Agents for Customer Support](https://www.getapp.fr/directory/5025/ai-agents-for-customer-support/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) ## Logiciels similaires 1. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3471 reviews) 2. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3715 reviews) 3. [Microsoft SharePoint](https://www.getapp.fr/software/90850/sharepoint) — 4.4/5 (5460 reviews) 4. [Notion](https://www.getapp.fr/software/132111/notion) — 4.7/5 (2806 reviews) 5. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5309 reviews) ## Avis ### "Shelf for the win\!" — 5.0/5 > **Dale** | *20 juin 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content. > > **Inconvénients**: So far I haven't found a lot to dislike about Shelf. Members of my team were hoping for Boolean search capabilities, but I find that searching with just basic terms brings back all the results I could possibly need. All thanks to the extreme indexing power of Shelf. > > As a proposal manager with a hefty proposal work load, and short deadlines, I need my response content fast. Considering we have over 3,000 content records (and growing daily) there's a lot of information to sift through. Shelf makes this incredibly easy and efficient. Updating current records is super easy, as is adding in new content. And Shelf indexes it all amazingly fast\! ----- ### "Best there is" — 5.0/5 > **Jennifer** | *15 décembre 2024* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: So much easier to use than other programs > > **Inconvénients**: Really don’t have any complaints everything was to perfect ----- ### "review" — 5.0/5 > **Matias** | *13 août 2021* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: everything being in one place at once and the subheadings > > **Inconvénients**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Great tool for knowledge sharing tool" — 5.0/5 > **Shun** | *28 novembre 2023* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Our primary usage is wiki pages for our call center agents. - The user interface is sophisticated and user-friendly. Our agents gave positive feedback on its simplicity. - Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR. > > **Inconvénients**: - The search function operates on an exact match basis, leading to no results if users make typos during their searches. - The migration process from our previous knowledge management system demanded more human resources than initially anticipated. > > As an admin user, I want to give a big shoutout to Shelf's onboarding and customer success teams. They've been incredibly helpful. Whenever we reach out with inquiries, they respond promptly and offer valuable suggestions and solutions. Their responsiveness has truly made a positive impact on our experience. ----- ### "Great Knowledge Management Tool" — 4.0/5 > **Brandon** | *28 novembre 2023* | Divertissement | Taux de recommandation : 8.0/10 > > **Avantages**: Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts. Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us. My favorite part of Shelf is the announcements option. This has been a game changer for our team and makes it so we can directly communicate with our advisors. We no longer have to deliver information to Team leads and hope this information is delivered correctly to advisors. With announcements we can send communications, attach Gem, set due dates, and require confirmation. I've also been very pleased with Shelf's customer service. They are quick to respond to us when we have issues. Furthermore they have always been receptive to our needs and requests for improvements in the system. > > **Inconvénients**: Our advisors do not like how Shelf was integrated with Zendesk. The window size was an issue for them. They prefer using the website instead. I also wish that Shelf could integrate better with LMS's. We would love to have a one stop shop solution for our Knowledge and Training needs so our advisors didn't have to move between two different sites. > > Overall our experience with Shelf has been positive. They have provided us with a solution to our Knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Their system is easy to use for both advisors and administrators. We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in. ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/109661/shelf?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/109661/shelf) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées