WellnessLiving

The app makes booking super easy! The reporting capabilities and member notifications are great.

At times it was difficult to contact customer support being in Australia.

Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.

Price did not remain as quoted (increased to 3x the quote):
- When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote.
- The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress.
-I constantly had to review client accounts for remaining visits bc it was too challenging for the client.
-Tech support is definitely overseas, and communication is often a challenge.
-When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required.

The scheduler functions pretty well for selecting classes

Aside from the scheduler for selecting a class, the other features are objectively very poor. The store for merchandise and the redemption of member points literally has never worked for me and I have to utilize a workaround for redeeming my points.