RepairQ

RepairQ

End-to-end Business Management Solution for Retail Repair

4.4/5 (12 avis)

RepairQ - Présentation

Prix

À partir de
37,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Amérique latine, Mexique, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

anglais, français, espagnol

RepairQ - Avis

Note globale
4.4/5
92% d'avis positifs
7
Excellent
4
Très bien
0
Moyen
1
Médiocre
0
Mauvais
Utilisateur vérifié
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RepairQ review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/02/2019
Provenance de l'avis : Capterra

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Avantages

- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed

Inconvénients

- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jeffrey J.
Traduire avec Google Translate

Easy to use

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/02/2019
Provenance de l'avis : Capterra

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Avantages

Easy of use. QPOP is great with customized forms and forward facing information.

Inconvénients

I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

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Réponse de ServiceCentral Technologies

Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Alicia W.
Traduire avec Google Translate

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/04/2019
Provenance de l'avis : Capterra

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Avantages

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Inconvénients

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Sam M.
Traduire avec Google Translate

An honest opinion

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/02/2019
Provenance de l'avis : Capterra

We love it.

Avantages

It is powerful for inventory management.

Inconvénients

The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

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Réponse de ServiceCentral Technologies

Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Adam H.
Traduire avec Google Translate

Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/02/2019
Provenance de l'avis : Capterra

Very positive overall.

Avantages

Overall ease of use. Overall makes the day to day operations very easy.

Inconvénients

Would like to see more and better integrations. Ability to pull more detailed daily reports.

Traduire avec Google Translate

Réponse de ServiceCentral Technologies

Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

RepairQ - Prix

À partir de
37,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

RepairQ - Fonctionnalités

  • Gestion des factures
  • Gestion des stocks
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports personnalisables
  • Suivi de l'inventaire

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des flux de travail
  • Importation et exportation de données
  • Intégration de tiers
  • Monitoring
  • Piste d'audit
  • Rapports et statistiques
  • Stockage de documents
  • Suivi des activités
  • Tableau de bord d'activités

RepairQ - FAQ

Voici quelques-unes des questions fréquentes sur RepairQ.

Q. Quels sont les types de licence disponibles pour RepairQ ?

Types de licences disponibles pour RepairQ :

À partir de: 37,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

Q. Quelles sont les principales fonctionnalités du logiciel RepairQ ?

Nous n'avons pas d'informations sur les fonctionnalités de RepairQ.

Q. Qui utilise RepairQ ?

Utilisateurs habituels du logiciel RepairQ :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues RepairQ est-il disponible ?

Langues dans lesquelles RepairQ est disponible :

anglais, français, espagnol

Q. Quels sont les types de licence disponibles pour RepairQ ?

Types de licences disponibles pour RepairQ:

Abonnement

Q. RepairQ prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par RepairQ.

Q. Avec quelles applications RepairQ peut-il s'intégrer ?

Applications s'intégrant à RepairQ :

QuickBooks Online

Q. Quelles sont les ressources d'aide disponibles pour RepairQ ?

Ressources d'aide disponibles pour RepairQ :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo