RepairQ

End-to-end Business Management Solution for Retail Repair

4,5 /5 (13 avis) Donnez votre avis !

RepairQ - Présentation

RepairQ - Présentation

Prix

À partir de
37,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly


RepairQ - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Europe et 5 autres, Amérique latine, Mexique, Afrique et Moyen-Orient, Royaume-Uni, États-Unis
Langues
anglais, français, espagnol

Captures d'écran

Capture d'écran pour RepairQ : A range of standard and advanced reports can be generated
Capture d'écran pour RepairQ : A range of standard and advanced reports can be generated Capture d'écran pour RepairQ : Users can track and manage inventory and parts Capture d'écran pour RepairQ : The Qpop point of sale (POS) app enables users to capture customer signatures and process payments Capture d'écran pour RepairQ : Credit card payments can be processed and tracked

RepairQ - Avis

RepairQ - Avis

Note globale
4,5
/
5
Excellent
8

Très bien
4

Moyen
0

Médiocre
1

Mauvais
0

Rapport qualité-prix
4,4
Fonctionnalités
4,2
Simplicité d'utilisation
4,3
Support client
4,5
92% des utilisateurs recommandent cette application
Alicia W.

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.


Traduire avec Google Translate
Utilisateur vérifié

RepairQ review

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)


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Ben S.

Frustrating in every aspect


Traduire avec Google Translate
Jeffrey J.

Easy to use

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.


Traduire avec Google Translate
Sam M.

An honest opinion

We love it.


Traduire avec Google Translate
Alicia W.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 51-200 employés
Traduire en français

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/04/2019
Provenance de l'avis : Capterra

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Avantages

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Inconvénients

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 201-500 employés
Traduire en français

RepairQ review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/02/2019
Provenance de l'avis : Capterra

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Avantages

- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed

Inconvénients

- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ben S.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire en français

Frustrating in every aspect

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 21/08/2018
Provenance de l'avis : Capterra

Avantages

RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Inconvénients

Glitches, poor UI, and more glitches.

Some Examples:

First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.

Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.

Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

Traduire en français

Réponse de ServiceCentral Technologies

Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Jeffrey J.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

Easy to use

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/02/2019
Provenance de l'avis : Capterra

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Avantages

Easy of use. QPOP is great with customized forms and forward facing information.

Inconvénients

I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Traduire en français

Réponse de ServiceCentral Technologies

Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Sam M.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français

An honest opinion

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/02/2019
Provenance de l'avis : Capterra

We love it.

Avantages

It is powerful for inventory management.

Inconvénients

The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

Traduire en français

Réponse de ServiceCentral Technologies

Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8/10
Basé sur 13 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

RepairQ - Prix

RepairQ - Prix

À partir de
37,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

Rapport qualité-prix
4,4/5
Basé sur 13 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

RepairQ - Fonctionnalités

RepairQ - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 13 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

RepairQ - FAQ

RepairQ - FAQ

Voici quelques-unes des questions fréquentes sur RepairQ.

Q. Quels sont les types de licence disponibles pour RepairQ ?

Types de licences disponibles pour RepairQ :

À partir de: 37,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Essential - $37 Per Location | Billed in USD Monthly Advanced - $62 Per Location | Billed in USD Monthly Professional - $75 Per Location | Billed in USD Monthly

Q. Quelles sont les principales fonctionnalités du logiciel RepairQ ?

Nous n'avons pas d'informations sur les fonctionnalités de RepairQ.

Q. Qui utilise RepairQ ?

Utilisateurs habituels du logiciel RepairQ :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues RepairQ est-il disponible ?

Langues dans lesquelles RepairQ est disponible :

anglais, français, espagnol

Q. Quels sont les types de licence disponibles pour RepairQ ?

Types de licences disponibles pour RepairQ:

Abonnement

Q. RepairQ prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par RepairQ.

Q. Avec quelles applications RepairQ peut-il s'intégrer ?

Applications s'intégrant à RepairQ :

QuickBooks Online

Q. Quelles sont les ressources d'aide disponibles pour RepairQ ?

Ressources d'aide disponibles pour RepairQ :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo, FAQ