Chatlio

Chatlio

Live online customer chat through Slack

4.3/5 (4 avis)

Chatlio - Présentation

Chatlio is a monthly subscription-based product that allows starter, small, medium and enterprise businesses to provide live website chat to customers via Slack. By harnessing the existing technology behind the popular team-based communications app, users and Chatlio "operators" require no additional knowledge or client environment. The solution promises simple, quick setup by providing a lightweight chat widget that can be embedded into a corporate website or blog. This widget can be restyled and rebranded as required via flexible customization options, choosing from multiple built-in placement variations to present chat functionality to visitors in a convenient way. Messages and responses can be queued by creating rules-based triggers that react to certain behaviors or visits to certain pages at certain scheduled times. In addition, Chatlio automatically captures potentially valuable visitor information such as their location and target system/browser details that provide an overview onto to potential new marketing leads.

Additionally, Chatlio has been designed to perform consistently across desktop browsers and smaller mobile screens. Tested to function effectively on iOS or Android smartphones and tablets, the widget shrinks and re formats to fill viewports when opened. Extra notable features also allow for drag and drop file or image sharing, multiple language provision, emoji support, Chatlio Slack commands and a whole host of deeper developer possibilities thanks to CSS customization and a JS-based API.

Prix

À partir de
29,00 $US
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Chatlio - Avis

Note globale
4.3/5
100% d'avis positifs
1
Excellent
3
Très bien
0
Moyen
0
Médiocre
0
Mauvais
Serianna V.
Traduire avec Google Translate

Great easy chatting if you're already using Slack

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 06/06/2019
Provenance de l'avis : Capterra

Avantages

It opens up a chat for you and has automated replies, making your chats very easy. It really works when you have a lot of customers on your website! I love the slack integration.

Inconvénients

It's not always clear to me how to shut down a conversation. Also I couldn't get everything to work as smoothly as I wanted to. Minor things though.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Utilisateur vérifié
Traduire avec Google Translate

Works great, but unorganized

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 20/09/2019
Provenance de l'avis : Capterra

Wandering customers with questions can be helped this way.

Avantages

Great tool that functions well with slack and makes it easy to reply to customers. Also great automated replies.

Inconvénients

Expensive, and the chats aren't very organized. It's hard to find out what the shortcuts are and easy to lose track of chats

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

7.0/10
Saurabh K.
Traduire avec Google Translate

Nice But Not Best

Logiciel utilisé toutes les semaines pendant Version d’essai gratuite
Publié le 03/06/2019
Provenance de l'avis : Capterra

Avantages

Nice But Not Best. Havenot been using this now.

Inconvénients

Nice But Not Best. Havenot been using this now.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Christopher D.
Traduire avec Google Translate

Great for a team

Logiciel utilisé tous les mois pendant 1 à 5 mois
Publié le 17/07/2019
Provenance de l'avis : Capterra

Avantages

All the features you will ever need for organising and tracking messages and requests
Messages can be marked as unread
Add a notification to a message
Highlight a message

Inconvénients

It is only available for teams and companies, you can't easily use it to just chat with your friends

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Chatlio - Prix

À partir de
29,00 $US
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

A 30-day free trial is available on all packages, which include the following:

STARTER – $29 per month
BASIC – $49 per month
PRO – $99 per month
ENTERPRISE – $199 per month

Contact for a quote on bigger plan requirements.

Chatlio - Fonctionnalités

  • API
  • Chat
  • Intégration CRM
  • Stratégie de marque personnalisable

  • Communication multicanal
  • Enquêtes et feedback
  • Gestion de la base de connaissances
  • Gestion des flux de travail
  • Historique des contacts
  • Hiérarchisation
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Support Ticket Management
  • Surveillance en temps réel
  • Tableau de bord d'activités

Plus d'informations sur Chatlio

Chatlio - Principales fonctionnalités

  • Application integration (Slack)
  • Auto-responders
  • Automated scheduling
  • Bot support
  • CRM integration
  • Channel archiving
  • Chat
  • Chat functionality
  • Chat widget
  • Code block support
  • Custom development
  • Customizable branding
  • Emoji support
  • Event triggered actions
  • File upload
  • HTML5 / CSS support
  • JS-based API
  • Mobile integration
  • Multi-language
  • Multiple websites
  • Offline mode
  • Private text chat
  • Real time chat notifications
  • Screenshot capture
  • Unlimited bandwidth
  • Unlimited domains
  • Visitor tracking
  • Website integration
  • WordPress plugin

Avantages

  • Chatlio allows business teams and support staff to harness their existing Slack service to deploy live chat online customer chat capabilities without the need for new software or clients.
  • The system uses an embeddable widget that can be placed into a website or blog within minutes, allowing for styling and placement changes via a myriad of preferences or deeper CSS-based customization, and the JS-based developer API.
  • Chatlio is optimized to perform effectively on smaller screens, designed and tested to perform consistently across desktop browser and those on iOS or Android smartphone viewports.
  • By capturing useful visitor information automatically such as location, current page visit, IP address, payment plans, local time, browser and OS etc, support teams can gather an important insight into potential customer leads.
  • Scalable pricing plans offer monthly subscription options for Starter users right up to Enterprise, providing unlimited operators, multiple widgets for handling more than a single incoming channel, plus the ability to process 200-5000 conversation threads per month.
  • Chatlio - FAQ

    Voici quelques-unes des questions fréquentes sur Chatlio.

    Q. Quels sont les types de licence disponibles pour Chatlio ?

    Types de licences disponibles pour Chatlio :

    À partir de: 29,00 $US

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    A 30-day free trial is available on all packages, which include the following:

    STARTER – $29 per month
    BASIC – $49 per month
    PRO – $99 per month
    ENTERPRISE – $199 per month

    Contact for a quote on bigger plan requirements.

    Q. Quelles sont les principales fonctionnalités du logiciel Chatlio ?

    Fonctionnalités du logiciel Chatlio :

    • Application integration (Slack)
    • Auto-responders
    • Automated scheduling
    • Bot support
    • CRM integration
    • Channel archiving
    • Chat
    • Chat functionality
    • Chat widget
    • Code block support
    • Custom development
    • Customizable branding
    • Emoji support
    • Event triggered actions
    • File upload
    • HTML5 / CSS support
    • JS-based API
    • Mobile integration
    • Multi-language
    • Multiple websites
    • Offline mode
    • Private text chat
    • Real time chat notifications
    • Screenshot capture
    • Unlimited bandwidth
    • Unlimited domains
    • Visitor tracking
    • Website integration
    • WordPress plugin

    Q. Qui utilise Chatlio ?

    Utilisateurs habituels du logiciel Chatlio :

    Grandes entreprises, Entreprises de taille moyenne

    Q. Dans quelles langues Chatlio est-il disponible ?

    Langues dans lesquelles Chatlio est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Chatlio ?

    Types de licences disponibles pour Chatlio:

    Abonnement

    Q. Chatlio prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Chatlio.

    Q. Avec quelles applications Chatlio peut-il s'intégrer ?

    Applications s'intégrant à Chatlio :

    Slack, Wordpress, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour Chatlio ?

    Ressources d'aide disponibles pour Chatlio :

    FAQ, Support en ligne, Support téléphonique