En savoir plus sur Podium

Podium est une plateforme de gestion de la réputation qui centralise les avis de plusieurs sites dans le but d'aider les entreprises à obtenir une visibilité accrue, à améliorer leurs opérations et à prendre de meilleures décisions d'achat. Podium simplifie l'interaction avec les clients en mettant l'accent sur la facilité d'utilisation, ce qui permet aux utilisateurs d'interagir facilement avec les clients pour obtenir des avis, des commentaires et des analyses commerciales.

  • Essai gratuit
  • Version gratuite
  • Abonnement

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, États-Unis

Langues

anglais
  • Essai gratuit
  • Version gratuite
  • Abonnement

Images

Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.
Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.
Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.
Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.
Review generation, review monitoring and responding to reviews is easier with Podium.
En voir 6 de plus
Vidéo de Podium
Capture d'écran pour Podium : Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience. Capture d'écran pour Podium : Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it. Capture d'écran pour Podium : Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high. Capture d'écran pour Podium : Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback. Capture d'écran pour Podium : Review generation, review monitoring and responding to reviews is easier with Podium.

Fonctionnalités

Nombre total de fonctionnalités pour Podium : 56

  • API
  • Analyse de texte
  • Analyse des sentiments
  • Analyse prédictive
  • Analyse visuelle
  • Analytique de l'engagement
  • Chat et messagerie
  • Chat proactif
  • Collecte de données multicanal
  • Communication multicanal
  • Communications par lot
  • Communications à la demande
  • Demande d'avis
  • Distribution d'e-mails
  • Définition des priorités
  • Emplacements multiples
  • Facturation
  • Facturation récurrente et des abonnements
  • Feedback à 360 degrés
  • Formulaire hors ligne
  • Gestion SEO
  • Gestion de l'expérience client
  • Gestion des campagnes
  • Gestion des commentaires
  • Gestion des commentaires négatifs
  • Gestion des enquêtes et sondages
  • Gestion des modèles
  • Gestion des réponses
  • Gestion des visiteurs
  • Gestion multicanal
  • Génération d'avis
  • Intégration des médias sociaux
  • Messagerie SMS
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Monitoring
  • Notes/avis
  • Notification en cas d'avis émis
  • Optimisation des taux de conversion
  • Paiements en ligne
  • Paiements mobiles
  • Partage social
  • Personnalisation
  • Rapports et analyses
  • Réponses préenregistrées
  • Signature électronique
  • Suivi de l'activité des clients
  • Suivi des clics
  • Suivi des médias sociaux
  • Suivi des plaintes
  • Support vidéo
  • Surveillance des avis émis
  • Tableau de bord
  • Tableau de bord d'activités
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements ACH

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Avis

Note globale

4,4 /5
(389)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,4/5

Vous avez déjà Podium ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Donnez votre avis !
Afficher 5 avis sur 389
Kevin C.
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Love it but don't always love paying for it!

Publié le 10/11/2020

Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued,...

Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Avantages

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Inconvénients

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

Tiffany G.
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

If you aren't using Podium, what are you waiting for?

Publié le 18/03/2021

The podium has been instrumental in the overall growth of our company. From google reviews to...

The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

Avantages

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Inconvénients

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Erik J.
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

"We wish we could do more to help, but this really is as far as we can go."

Publié le 18/02/2021

Podium will use that 1-yr agreement you sign against you no matter how many issues you have with...

Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month.

We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Avantages

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Inconvénients

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Kaitlin C.
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

All In One Place!

Publié le 02/03/2021

I have really enjoyed using Podium and feel that it has been well worth the investment. We have...

I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!

Avantages

I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

Inconvénients

I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

Troy C.
Note globale
  • Secteur d'activité: Télécommunications
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very good at what it does

Publié le 03/06/2020

Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our...

Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Avantages

The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Inconvénients

I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

Afficher 5 avis sur 389 Lire tous les avis

Podium - FAQ

Voici quelques-unes des questions fréquentes sur Podium.

Types de licences disponibles pour Podium :

  • À partir de:
  • Type de licence: Gratuit, Abonnement
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Podium.

Utilisateurs habituels du logiciel Podium :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Podium est disponible :

anglais

Appareils pris en charge par Podium :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par Podium.

Ressources d'aide disponibles pour Podium :

Service client/e-mail, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Podium.