MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui ont besoin de résoudre les problèmes des clients, rapidement, avec un minimum de perturbation pour les utilisateurs. Il offre une conversation bidirectionnelle en direct, un temps de connexion moyen de 5 secondes, des sessions distantes réactives et d'excellents outils d'assistance à distance tels que l'observateur d'événements Windows et la ligne de commande. MSP Anywhere est 100 % basé sur le cloud et est facile à essayer, acheter et utiliser.
Avec MSP Anywhere, vous pouvez affecter des techniciens ou des départements entiers à des clients ou à des individus spécifiques afin que les tickets de support soient traités efficacement et à temps - une expérience plus heureuse pour vos employés et vos clients. Les techniciens peuvent accéder au système via l'interpréteur de commandes bash, transférer les fichiers en mode silencieux et appeler le gestionnaire du système pour afficher l'utilisation du processeur ou tuer les processus. Mieux encore, le système est léger et agile, offrant une expérience de support transparente et sans interférence pour vos clients.
Avantages
* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.
Inconvénients
* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.
I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.
Avantages
Price, customization, ease of usage.
Inconvénients
Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.
Awesome. Love it.
Avantages
It just works.
Fast connections.
Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality.
Automatic reconnect
Lightweight
integrated chat, system shell, information, full audit trail.
Inconvénients
It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.
Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
Avantages
Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.
Inconvénients
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.
Avantages
It is easy to view our managed computers. When users are having issues, the IT admin just launches take control and you can see exactly what the user sees. It also supports multi-monitor environments.
Inconvénients
Since a third party manages the software for us, we don't have access to reports.
Voici quelques-unes des questions fréquentes sur SolarWinds Take Control.
Types de licences disponibles pour SolarWinds Take Control :
À partir de: 19,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de SolarWinds Take Control.
Utilisateurs habituels du logiciel SolarWinds Take Control :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles SolarWinds Take Control est disponible :
anglais, français, allemand, italien, portugais, espagnol
Types de licences disponibles pour SolarWinds Take Control:
Abonnement
Appareils pris en charge par SolarWinds Take Control :
Android, iPhone, iPad
Applications s'intégrant à SolarWinds Take Control :
xMatters
Ressources d'aide disponibles pour SolarWinds Take Control :
Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I am able to support my clients with ease and provide A+ support at a reasonable cost.