SolarWinds Take Control
Solution d'accès à distance collaboratif.
4,3 /5 (15 avis) Donnez votre avis !SolarWinds Take Control - Présentation
Description du logiciel SolarWinds Take Control
MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui ont besoin de résoudre les problèmes des clients, rapidement, avec un minimum de perturbation pour les utilisateurs. Il offre une conversation bidirectionnelle en direct, un temps de connexion moyen de 5 secondes, des sessions distantes réactives et d'excellents outils d'assistance à distance tels que l'observateur d'événements Windows et la ligne de commande. MSP Anywhere est 100 % basé sur le cloud et est facile à essayer, acheter et utiliser.
Avec MSP Anywhere, vous pouvez affecter des techniciens ou des départements entiers à des clients ou à des individus spécifiques afin que les tickets de support soient traités efficacement et à temps - une expérience plus heureuse pour vos employés et vos clients. Les techniciens peuvent accéder au système via l'interpréteur de commandes bash, transférer les fichiers en mode silencieux et appeler le gestionnaire du système pour afficher l'utilisation du processeur ou tuer les processus. Mieux encore, le système est léger et agile, offrant une expérience de support transparente et sans interférence pour vos clients.
SolarWinds Take Control - Présentation
Prix
Types de licence
SolarWinds Take Control - Fonctionnalités
Médias
SolarWinds Take Control - Avis
SolarWinds Take Control - Avis
Quality service at a great price for small businesses
Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion
Good Product as a Complment to Solarwinds N-Central
Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
Not user friendly
None at all
Great software with many features
I am able to support my clients with ease and provide A+ support at a reasonable cost.
Solid Remote Support built on years of Usage
I've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Quality service at a great price for small businesses
Avantages
Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates
Inconvénients
No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem
Good Product as a Complment to Solarwinds N-Central
Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
Avantages
Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.
Inconvénients
The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.
Not user friendly
None at all
Avantages
The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.
Inconvénients
This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.
Great software with many features
I am able to support my clients with ease and provide A+ support at a reasonable cost.
Avantages
* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.
Inconvénients
* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.
Solid Remote Support built on years of Usage
I've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
Avantages
It offers more in depth tools when connecting to a system, but not the user desktop, such as file browser, cmd/PS windows and registry editor.
Inconvénients
It lacks interactive tools such as mechanisms to install software on the fly. It does do a good job of allowing easy file transfer.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
SolarWinds Take Control - Prix
SolarWinds Take Control - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
SolarWinds Take Control - Fonctionnalités
SolarWinds Take Control - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
SolarWinds Take Control - FAQ
SolarWinds Take Control - FAQ
Voici quelques-unes des questions fréquentes sur SolarWinds Take Control.
Q. Quels sont les types de licence disponibles pour SolarWinds Take Control ?
Types de licences disponibles pour SolarWinds Take Control :
À partir de: 19,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel SolarWinds Take Control ?
Nous n'avons pas d'informations sur les fonctionnalités de SolarWinds Take Control.
Q. Qui utilise SolarWinds Take Control ?
Utilisateurs habituels du logiciel SolarWinds Take Control :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues SolarWinds Take Control est-il disponible ?
Langues dans lesquelles SolarWinds Take Control est disponible :
allemand, anglais, espagnol, français, italien, portugais
Q. Quels sont les types de licence disponibles pour SolarWinds Take Control ?
Types de licences disponibles pour SolarWinds Take Control:
Abonnement
Q. SolarWinds Take Control prend-il en charge les appareils mobiles ?
Appareils pris en charge par SolarWinds Take Control :
Android, iPhone, iPad
Q. Avec quelles applications SolarWinds Take Control peut-il s'intégrer ?
Applications s'intégrant à SolarWinds Take Control :
HaloPSA, xMatters
Q. Quelles sont les ressources d'aide disponibles pour SolarWinds Take Control ?
Ressources d'aide disponibles pour SolarWinds Take Control :
Support en ligne, Forum, Base de connaissances, Tutoriels vidéo, Support téléphonique
Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion