Shift Agent

Shift Agent

Employee scheduling & shift management for teams

3.8/5 (11 avis)

Shift Agent - Présentation

Shift Agent is an algorithm-based employee scheduling and shift management tool aimed at simplifying team communication and organization for small businesses. Using the unique algorithm, based on availability, preferences, and other factors, Shift Agent helps management to assign the right staff to each shift. With features such as timeline scheduling, chat, shift notes, real-time updates, time off requests, vacation tracking, and more, Shift Agent aims to help businesses make smart scheduling decisions.

In order to assist with employee scheduling, Shift Agent allows managers to keep track of operational needs through reporting and, by factoring in personal requests, vacation time, overtime, and preferences, select the best staff members for specific shifts. From the timeline schedule viewer, with a drag and drop interface, users can assign staff members to different roles and timeslots. Users can even create potential labor models to compare and save as templates in order to analyze which model schedule creates the most profit for the business.

The self service staff portal allows employees to make time off requests and schedule vacations for approval by management, and staff can also request shift swaps directly with their colleagues. For added communication, and with the aim of improving company culture, Shift Agent offers a chat functionality with which employees can communicate with management and other team members, including in-app notifications triggered automatically when a message is received or a change is made within the schedule.

Prix

À partir de
17,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Shift Agent - Avis

Note globale
3.8/5
73% d'avis positifs
2
Excellent
6
Très bien
2
Moyen
1
Médiocre
0
Mauvais
Ross H.
Traduire avec Google Translate

Not Perfect But Lightyears Above The Rest

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/08/2019
Provenance de l'avis : Capterra

ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.

Avantages

ShiftAgent has allowed us to almost completely eliminate scheduling. Almost. Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools. Scheduling is important and should not be something that causes problems. ShiftAgent met us where we needed them to. Unlike other sites that just allow you to fill in a shift with a person's name, ShiftAgent uses a system to quickly identify who is the best person for that particular shift. By this I mean, you can rank a person's skill level for each individual job, set preferred hours to request while still setting an administration limit on their weekly hours, and take into consideration their hours for the week, when they will be in overtime, and if they have requested that day off. There are probably other features that I have forgotten to mention that affect which name appears first. My recommendation is just setting up a demo with the support staff to see for yourself. This software will change your life when it comes to scheduling. BEST PRODUCT OUT THERE.

Inconvénients

The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Brian K.
Traduire avec Google Translate

Effective!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/08/2016
Provenance de l'avis : Capterra

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Avantages

Allows us to create highly detailed schedules, quickly. It just works!

Inconvénients

Cannot create schedules from an iPhone. Has web app but not an actual store app. Most end users(employees) are used to apps, not saving bookmarks to their homepage.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Edith F.
Traduire avec Google Translate

ShiftAgent

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/08/2016
Provenance de l'avis : Capterra

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.

Avantages

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Inconvénients

It freezes on me frequently. Also, there's been times when it freezes and deletes all my work... So I start over and then next time I sign in there's double shifts for everybody because both schedules show up.
Not a con, but it would be nice if there was a 2 week minimum limit for when asking off or updating availability.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Tina B.
Traduire avec Google Translate

System runs extremely slow

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/08/2016
Provenance de l'avis : Capterra

We have been using this product since February of this year. We like the platform, but the system runs extremely slow. We tried running on Google chrome as opposed to safari, but still have the same issues.

Avantages

I love the way it pulls up the next available/best team member for the open position. I also love that each team member can control their own availability as well as give away and pick up shifts.

Inconvénients

It takes WAY too long. The system is extremely slow. Scheduling time could be cut in half if your system as supported with a quicker response. Also, when I've sent an online chat, it took days to get a response.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Jamie S.
Traduire avec Google Translate

Fantastic!! (but sometimes glitchy)

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/08/2016
Provenance de l'avis : Capterra

Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.

Avantages

Ease for employees to trade shifts. Visual depiction of scheduling numbers (how many are working when.) Smart scheduling features.

Inconvénients

Some functions cannot be done on smart phones. At times (especially when writing the schedule), the site auto logs out with an error.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Shift Agent - Prix

À partir de
17,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Basic: free forever

Prices vary depending on the size of the active roster:

1-10 users = $17.00/month for Team or $27.00/month for Plus
11-20 users = $27.00/month for Team or $37.00/month for Plus
21-30 users = $37.00/month for Team or $47.00/month for Plus
Etc.

Shift Agent - Fonctionnalités

  • Gestion des employés
  • Notifications automatiques
  • Portail des employés
  • Portail employés

  • API
  • Base de données des employés
  • Gestion des performances
  • Gestion du recrutement
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des collaborateurs
  • Portail libre-service
  • Rappels
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des candidatures
  • Tableau de bord d'activités

Plus d'informations sur Shift Agent

Shift Agent - Principales fonctionnalités

  • Approval process control
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Budgeting & forecasting
  • Calendar management
  • Chat
  • Chat functionality
  • Collaboration tools
  • Drag & drop interface
  • Employee management
  • Employee portal
  • Employee self service
  • Gantt charts
  • Group calendars
  • Group scheduling
  • Mail notes
  • Overtime tracking
  • Project templates
  • Real time monitoring
  • Real time updates
  • Shift scheduling
  • Team calendars
  • Time off requests
  • Vacation tracking

Avantages

  • Simple timeline scheduling allows users to create and edit weekly schedules using the drag and drop interface. Staff are automatically notified when schedules are posted or changes are made.

  • Built-in algorithms suggest the best staff members for each shift based on availability, personal preferences, business needs, and more. Automatic reports also outline the profitability of schedules and manage staff expectations based on hours worked.

  • The communication platform with built-in accountability sends all requests to one place and requests approval with just the click of a button. Staff can analyze overtime, overlap, and skills differences before they request a change so that it’s clear how their request will affect the schedule.

  • Shift notes are included within Shift Agent so that employees can attach pictures, videos or text to shifts in order to inform colleagues of any important information, or simply to build company culture.

  • The mobile web app allows staff and management to access Shift Agent on-the-go to view schedules, make requests, and track shifts. Schedules can also be printed for those who don’t have access to a mobile device.

  • Shift Agent - FAQ

    Voici quelques-unes des questions fréquentes sur Shift Agent.

    Q. Quels sont les types de licence disponibles pour Shift Agent ?

    Types de licences disponibles pour Shift Agent :

    À partir de: 17,00 $US/mois

    Type de licence: Gratuit, Abonnement

    version d'essai gratuite: Disponible

    Basic: free forever

    Prices vary depending on the size of the active roster:

    1-10 users = $17.00/month for Team or $27.00/month for Plus
    11-20 users = $27.00/month for Team or $37.00/month for Plus
    21-30 users = $37.00/month for Team or $47.00/month for Plus
    Etc.

    Q. Quelles sont les principales fonctionnalités du logiciel Shift Agent ?

    Fonctionnalités du logiciel Shift Agent :

    • Approval process control
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Budgeting & forecasting
    • Calendar management
    • Chat
    • Chat functionality
    • Collaboration tools
    • Drag & drop interface
    • Employee management
    • Employee portal
    • Employee self service
    • Gantt charts
    • Group calendars
    • Group scheduling
    • Mail notes
    • Overtime tracking
    • Project templates
    • Real time monitoring
    • Real time updates
    • Shift scheduling
    • Team calendars
    • Time off requests
    • Vacation tracking

    Q. Qui utilise Shift Agent ?

    Utilisateurs habituels du logiciel Shift Agent :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Shift Agent est-il disponible ?

    Langues dans lesquelles Shift Agent est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Shift Agent ?

    Types de licences disponibles pour Shift Agent:

    Gratuit, Abonnement

    Q. Shift Agent prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Shift Agent.

    Q. Avec quelles applications Shift Agent peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par Shift Agent.

    Q. Quelles sont les ressources d'aide disponibles pour Shift Agent ?

    Ressources d'aide disponibles pour Shift Agent :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo