Customizable CRM
4.5/5 (12 avis)Tall Emu CRM is a customer relationship management software which enables enterprises to centralize and share data between employees and manage marketing, leads, and sales activity using a combination of customization, marketing and sales management tools, plus reporting technology. Tall Emu CRM also includes automation tools which help users manage business operations including stock control, purchasing, shipments, projects, and products.
Tall Emu CRM facilitates all types of marketing campaigns with email marketing, telemarketing and online marketing functionality. Designed to enhance campaign management, Tall Emu CRM supports mass mail outs, drip feed marketing, and remarketing approaches, alongside social media marketing activity on LinkedIn, Facebook and Twitter. For sales management, a number of sales force automation tools are built in for managing pipelines, opportunities, proposals, quotations, billing and invoicing.
In order to understand marketing, leads and sales activity, Tall Emu CRM provides users with various reports and dashboards including grids, standard reports and KPI reports. Tall Emu CRM’s dashboards support data visualization, in the form of graphs, diagrams and gauges, and grant users actionable insight into business performance. Accounting integrations with MYOB, Xero, QuickBooks, and more allows users to transfer financial and customer data seamlessly between the CRM and accounting platforms.
Avantages
Tall Emu has an intuitive interface that helps increase office productivity.
CTI integration works well and is great to track any inbound/outbound call made within the business.
Field customization allows the exporting functionality to produce diverse reporting based on your requirements.
It's streamlined nature allows users to easily identify customer/job details from the initial point of contact through to its opportunity and final project phases. We were able to replicate our manual quoting procedure into the CRM allowing us to reach our customers quicker then in the past as well as having a central area for each opportunity to easily identify every piece of communication and multimedia relating to the each individual project.
A overall great tool for a small business such as ours that I would highly recommend.
Inconvénients
As of now it works as intended so I cannot fault it. The only thing I would change is allowing it to autorefresh to see new activity instead of having to change tabs and back again. This is not really that much of an issue.
The Tall Emu team members are great, a team you can trust, they care about you and work with you.
Avantages
The amount of adaptability within the programme itself, you can tailor some features without getting a programmer. Very easy to read not left hunting around and looking for things. Very well laid out without too much information and if you want that information you can drill down. The icons are grouped together with heading allowing to quickly find and use the functions. Consistency of the features between the different tabs making it very simple and easy to train team members. The ability to connect to other programmes and also the range of programmes.
Inconvénients
Dashboard needs improving, we knows that's coming. Document Library needs to be more a windows functionality to make searching and saving documents easier, with trends of moving away from paper it would be to have this looked at.
As a diverse and multi-faceted organisation in talent management, event management and corporate hospitality that had previously been using Microsoft Excel as both a database and analytical tool, we were in need of a technology that would enhance our systems, processes, marketing capability and ensure integration with our satellite offices and accounting functions. We selected Tall Emu based on its ability to integrate with MYOB, ease of use, marketing automation and price. Our expectation was that the deployment and adoption of this system was going to be burdensome, however the team at Tall Emu ensured the transition was seamless and an overwhelmingly positive experience. We would recommend the product to any business looking for a CRM.
Avantages
Functionality, ease of use and work-ability are basic expectations, the team at Tall Emu provide a service to back up their product that it first class. They take the time to understand your business requirements, are willing to bespoke the product to accommodate these needs and more importantly contributed ideas to provide our business with areas for improvement and a competitive advantage.
Inconvénients
None
Indescribable! Do yourself a favour
Avantages
Speed and efficiency within my business!
Inconvénients
That I didn't find it years earlier! I cant fault it
What we liked. The CRM functionality of this program includes most of the basics, this program began its life as a reasonable CRM, development towards intended ERP functionality has however rendered it unstable. Sales Reporting is quite flexible and any data recorded can usually be transformed into intuitive and helpful reports. Beware, without a savvy IT person in house to develop these they can be quite expensive to outsource to TE Support.
What we disliked. Integrating CRM Software into a business's sales and admin processes is always a challenge. Heavily advertised as the CRM solution that can connect to everything - it can connect but the workflow limitations and intermittent freezing of the program leave a lot to be desired. Don't do what we did and trust - we went by their word that Tall Emu integration and connection with MYOB was something they did well.... sadly this was not so and to date they have not yet delivered a stable solution to this. The support team is quite cordial although if you are not on a costly support plan you will likely receive an invoice following your support phone call. The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously. This is time consuming and frustrating for staff ..the glitches aren't usually their fault! In perspective... client experiences and feedback will make good software excellent. On the flipside software vendors who release under-developed software often unfairly utilise the client(at their expense) to develop their products.
It has been a time consuming and costly exercise for our company including the cost of stress leave for some of our staff. Consider one proven ERP system to remove the inefficiencies in the transfer of data between CRM-Accounting systems.
Tips for those considering Tall Emu CRM. Check at least 3 references of prior installs that integrate Tall Emu CRM Systems with other accounting software. If you do decide on Tall Emu, submit a water tight brief after gaining an intimate knowledge of what you need it to do and what success will look like. Negotiate an implementation payment plan retaining 30-40% of roll-out costs until the scope has been met and the software is functioning efficiently.
Voici quelques-unes des questions fréquentes sur Tall Emu CRM.
Types de licences disponibles pour Tall Emu CRM :
À partir de: 22,50 $AU/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Fonctionnalités du logiciel Tall Emu CRM :
Utilisateurs habituels du logiciel Tall Emu CRM :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Tall Emu CRM est disponible :
anglais
Types de licences disponibles pour Tall Emu CRM:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par Tall Emu CRM.
Applications s'intégrant à Tall Emu CRM :
Campaign Monitor, Campaign Monitor, Facebook, Google AdWords, Google Analytics, MYOB Essentials, MYOB Essentials, Microsoft Outlook, QuickBooks, Xero
Ressources d'aide disponibles pour Tall Emu CRM :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Greatly increased office productivity.