ROLLER Software

ROLLER Software

All-in-one software for Attractions, Entertainment & Leisure

4.8/5 (26 avis)

ROLLER Software - Présentation

Description du logiciel ROLLER Software

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.

ROLLER Software - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Contact ROLLER for pricing information.


ROLLER Software - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ROLLER Software :
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ROLLER Software - Avis

ROLLER Software - Avis

Note globale
4.8
/
5 26 avis
Excellent
20

Très bien
6

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.7
Fonctionnalités
4.5
Simplicité d'utilisation
4.7
Support client
4.7
100% des utilisateurs recommandent cette application
Michael R.

Excellent Customer support, easy to use software

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.


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Tom M.

Essential business tool

We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.


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Myles S.

Cant get better than this!

Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!


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Utilisateur vérifié

ROLLER Review


Traduire avec Google Translate
Lillian M.

Even better than we hoped for!

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!


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Michael R.
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 201-500 employés
Translate to français

Excellent Customer support, easy to use software

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/12/2018
Provenance de l'avis : Capterra

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Avantages

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Inconvénients

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Tom M.
Secteur d'activité: Divertissement
Taille de l'entreprise: 13-50 employés
Translate to français

Essential business tool

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/02/2020
Provenance de l'avis : Capterra

We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Avantages

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Inconvénients

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Myles S.
Secteur d'activité: Divertissement
Taille de l'entreprise: 51-200 employés
Translate to français

Cant get better than this!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/11/2019
Provenance de l'avis : Capterra

Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Avantages

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Inconvénients

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 13-50 employés
Translate to français

ROLLER Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/12/2018
Provenance de l'avis : Capterra

Avantages

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Inconvénients

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Lillian M.
Secteur d'activité: Divertissement
Taille de l'entreprise: 51-200 employés
Translate to français

Even better than we hoped for!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/12/2018
Provenance de l'avis : Capterra

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Avantages

It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Inconvénients

I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.1/10
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ROLLER Software - Prix

ROLLER Software - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix

Contact ROLLER for pricing information.

Contact ROLLER for pricing information.

Rapport qualité-prix
4.7/5
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ROLLER Software - Fonctionnalités

ROLLER Software - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 26 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur ROLLER Software

Plus d'informations sur ROLLER Software

ROLLER Software - Principales fonctionnalités

  • Add-on products
  • Automated emails
  • Credit card processing
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development

Avantages

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.

  • ROLLER Software - FAQ

    ROLLER Software - FAQ

    Voici quelques-unes des questions fréquentes sur ROLLER Software.

    Q. Quels sont les types de licence disponibles pour ROLLER Software ?

    Types de licences disponibles pour ROLLER Software :

    Type de licence: Abonnement

    Essai gratuit: Non disponible

    Contact ROLLER for pricing information.

    Q. Quelles sont les principales fonctionnalités du logiciel ROLLER Software ?

    Fonctionnalités du logiciel ROLLER Software :

    • Add-on products
    • Automated emails
    • Credit card processing
    • Customizable branding
    • Customizable email templates
    • Customizable forms
    • Drag-and-drop email builder
    • Electronic waiver signing
    • Email A/B testing
    • Email marketing
    • Email open, click & bounce tracking
    • Event ticketing
    • General admission
    • Gift card status tracking
    • Membership tickets
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Point of sale (POS)
    • QR code scanning
    • RFID scanning
    • Real-time reporting
    • Turnstile support
    • VIP & discount tickets
    • Waiver management
    • Website development

    Q. Qui utilise ROLLER Software ?

    Utilisateurs habituels du logiciel ROLLER Software :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues ROLLER Software est-il disponible ?

    Langues dans lesquelles ROLLER Software est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour ROLLER Software ?

    Types de licences disponibles pour ROLLER Software:

    Abonnement

    Q. ROLLER Software prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par ROLLER Software.

    Q. Avec quelles applications ROLLER Software peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par ROLLER Software.

    Q. Quelles sont les ressources d'aide disponibles pour ROLLER Software ?

    Ressources d'aide disponibles pour ROLLER Software :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique