ROLLER

Un logiciel tout-en-un destiné aux sites de loisirs et touristiques

En savoir plus sur ROLLER

ROLLER est une suite logicielle de pointe et tout-en-un pour les sites de loisirs et les sites touristiques. L'objectif de l'éditeur est d'aider les sites à gérer leurs opérations et à améliorer l'expérience client par le biais de modules innovants de premier plan. ROLLER offre aux sites une solution complète qui stimule leur croissance grâce à des fonctionnalités de billetterie, de point de vente, de CRM, de dérogations, de cartes-cadeaux, d'e-mails, de gestion des entrées, de paiement, etc. ROLLER est une offre cloud moderne qui compte des milliers d'utilisateurs dans 18 pays.

ROLLER est basé à Melbourne, en Australie et possède des bureaux régionaux à Londres, au Royaume-Uni et à Los Angeles, en Californie. L'éditeur travaille en partenariat avec de nombreuses marques comptant parmi les plus dynamiques du secteur, notamment des parcs à trampolines, des parcs d'attractions, des parcs aquatiques et des attractions culturelles.


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ROLLER ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ROLLER

4,5 (71)
VS.
Le plus évalué

À partir de

300,00 $AU
mois
16,00 $US
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

114
118

Intégrations

4
49

Simplicité d’utilisation

4,4 (71)
4,6 (5 590)

Rapport qualité-prix

4,3 (71)
4,7 (5 590)

Service client

4,4 (71)
4,7 (5 590)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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4,8
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Ticket Tailor

4,9
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Vendez des billets en ligne avec Ticket Tailor, une plateforme de billetterie événementielle réputée pour ses frais peu...

FareHarbor

4,8
Alternative n° 3 à ROLLER
FareHarbor fournit des solutions de billetterie et de réservation en ligne de pointe pour les visites, les activités,...

Mindbody

4,0
Alternative n° 4 à ROLLER
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Avis

Note globale

4,5 /5
(71)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,4/5
Support client
4,4/5

Vous avez déjà ROLLER ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 71
Adam
Adam
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ROLLER is the One-Stop-Shop For Ticketing and Event Management

Publié le 24/05/2022

If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We...

If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

Avantages

Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

Inconvénients

There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead.
The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

Amaiah
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Roller Review

Publié le 30/01/2024

Avantages

I appreciate the ease of using Roller once you are familiar with the software.

Inconvénients

There are many features that just seem basic to have that the software has yet to develop.

Réponse de ROLLER Software

Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

sue
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Lack of human contact

Publié le 05/03/2024

not at all good, I have spent two days trying to get some one to talk to- I am over ticking boxes...

not at all good, I have spent two days trying to get some one to talk to- I am over ticking boxes on subjects relevant to my questions

Avantages

If I could speak to a consultant may be I could answer this question

Inconvénients

the fees and lack of contact with a human

Réponse de ROLLER Software

Sue, thank you for sharing your feedback. At ROLLER, we always strive to deliver the best possible service, and we regret that we fell short of your expectations. Your satisfaction is of the utmost importance to us; I've escalated your feedback to the account manager in your region who will be in touch with directly.

Lewis
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Using Roller for 6 Venues

Publié le 31/01/2024

Great for the most part and definitely the smoothest and least problematic experience I've had with...

Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

Avantages

Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc.

We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience.

Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

Inconvénients

Like with any system, there are issues:

- Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible.

- While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's membership is about to run out to warn them about automatic renewal.

- On a few occasions, we've reported an issue to roller support, and we've had to actually explain to them how certain features in the roller system work. They would attempt to resolve something but not know how to actually use it in the first place so I'd have to explain it to them first before they could actually look into why it wasn't working.

- One occasion we had a support issue that went unanswered for months. It took 2 months of emails and phonecalls just for them to understand what the issue was, and further months for it to be resolved.

- I know it is in development but the lack of integrations with the likes of Mailchimp is definitely a negative

- There is no option on scheduling to edit multiple products at once. We run a go karting track and most sessions all run on the same schedule. Having to duplicate those into every individual product is really time consuming.

Réponse de ROLLER Software

Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

Lucy
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love Roller for the Customer Interface

Publié le 30/01/2024

Really good. Onboarding process was great.

Really good. Onboarding process was great.

Avantages

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Inconvénients

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction?
It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Réponse de ROLLER Software

Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates.

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ROLLER - FAQ

Voici quelques-unes des questions fréquentes sur ROLLER.

Types de licences disponibles pour ROLLER :

  • À partir de : 300,00 $AU/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel ROLLER :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles ROLLER est disponible :

anglais

Appareils pris en charge par ROLLER :

Applications s'intégrant à ROLLER :

Campaign Monitor by Marigold, Google Tag Manager 360, InMoment, Microsoft Power BI

Ressources d'aide disponibles pour ROLLER :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ROLLER.