ROLLER Software

ROLLER Software

All-in-one software for Attractions, Entertainment & Leisure

4.7/5 (17 avis)

ROLLER Software - Présentation

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

anglais

ROLLER Software - Avis

Note globale
4.7/5
100% d'avis positifs
12
Excellent
5
Très bien
0
Moyen
0
Médiocre
0
Horrible
Michael R.
Traduire avec Google Translate

Excellent Customer support, easy to use software

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/12/2018
Provenance de l'avis : Capterra

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Avantages

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Inconvénients

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Lillian M.
Traduire avec Google Translate

Even better than we hoped for!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/12/2018
Provenance de l'avis : Capterra

ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!

Avantages

It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.

Inconvénients

I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Matthew G.
Traduire avec Google Translate

The Leader In Entertainment Centre POS

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/11/2018
Provenance de l'avis : Capterra

Avantages

The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.

Inconvénients

The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome

Réponse de ROLLER Software

Thanks for your feedback, Matthew. We appreciate it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Steve J.
Traduire avec Google Translate

Roller Software Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/12/2018
Provenance de l'avis : Capterra

Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Avantages

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Inconvénients

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

ROLLER Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 20/12/2018
Provenance de l'avis : Capterra

Avantages

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Inconvénients

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

ROLLER Software - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact ROLLER for pricing information.

ROLLER Software - Fonctionnalités

  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Modèles personnalisables
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

  • API
  • Base de données de contacts
  • Intégration CRM
  • Intégration mobile
  • Paiements électroniques

Plus d'informations sur ROLLER Software

ROLLER Software - Principales fonctionnalités

  • Add-on products
  • Automated emails
  • Credit card processing
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development

Avantages

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.

  • ROLLER Software - FAQ

    Voici quelques-unes des questions fréquentes sur ROLLER Software.

    Q. Quels sont les types de licence disponibles pour ROLLER Software ?

    Types de licences disponibles pour ROLLER Software :

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Contact ROLLER for pricing information.

    Q. Quelles sont les principales fonctionnalités du logiciel ROLLER Software ?

    Fonctionnalités du logiciel ROLLER Software :

    • Add-on products
    • Automated emails
    • Credit card processing
    • Customizable branding
    • Customizable email templates
    • Customizable forms
    • Drag-and-drop email builder
    • Electronic waiver signing
    • Email A/B testing
    • Email marketing
    • Email open, click & bounce tracking
    • Event ticketing
    • General admission
    • Gift card status tracking
    • Membership tickets
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Point of sale (POS)
    • QR code scanning
    • RFID scanning
    • Real-time reporting
    • Turnstile support
    • VIP & discount tickets
    • Waiver management
    • Website development

    Q. Qui utilise ROLLER Software ?

    Utilisateurs habituels du logiciel ROLLER Software :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues ROLLER Software est-il disponible ?

    Langues dans lesquelles ROLLER Software est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour ROLLER Software ?

    Types de licences disponibles pour ROLLER Software:

    Abonnement

    Q. ROLLER Software prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par ROLLER Software.

    Q. Avec quelles applications ROLLER Software peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par ROLLER Software.

    Q. Quelles sont les ressources d'aide disponibles pour ROLLER Software ?

    Ressources d'aide disponibles pour ROLLER Software :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique