Slaask

Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.

Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.

Customer requests go straight to your slack account, so all communication is centralized with in slack.
Fast turnaround for the customer with easy to find widget in the webpage.

Reporting and dashboards are not solid.
Hard to track interactions for quality purposes.
Managing it requires a lot of manual efforts.