--- description: Drift : qu'en pensent les utilisateurs ? Lisez les avis sur Drift, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Drift - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'assistant commercial avec IA](/directory/3872/ai-sales-assistant/software) > [Drift](/software/108899/drift) # Drift Canonical: https://www.getapp.fr/software/108899/drift Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/108899/drift?page=2) > Drift est une solution de chat en direct basée sur le cloud pour les équipes de vente et de marketing, qui comprend également un bot de chat alimenté par l'IA, une messagerie intégrée et des outils de gestion de messagerie. > > Conclusion : 200 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 200 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Drift - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, chinois, coréen, danois, espagnol, finnois, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, thaï, turc - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes mobiles - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analyse prédictive - Analyses augmentées - Authentification unique - Automatisation des e-mails - Automatisation du marketing - Autoresponders - Base de données de clients - Base de données de contacts - Bot pré-configuré - CRM ## Intégrations (27 au total) - Demandbase One - Drip - Front - Google Analytics 360 - Google Calendar - Help Scout - Helpjuice - HubSpot CRM - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Outlook - Poptin - Privy - Productboard ... et 12 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'assistant commercial avec IA](https://www.getapp.fr/directory/3872/ai-sales-assistant/software) ## Catégories connexes - [Logiciels d'assistant commercial avec IA](https://www.getapp.fr/directory/3872/ai-sales-assistant/software) - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels CRM en ligne](https://www.getapp.fr/directory/232/online-crm/software) - [Logiciels d'email marketing](https://www.getapp.fr/directory/307/email-marketing/software) - [Logiciels de marketing automation](https://www.getapp.fr/directory/308/marketing-automation/software) ## Logiciels similaires 1. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) 2. [Intercom](https://www.getapp.fr/software/91379/intercom) — 4.5/5 (1133 reviews) 3. [Pipedrive](https://www.getapp.fr/software/90507/pipedrive) — 4.5/5 (3055 reviews) 4. [EngageBay CRM](https://www.getapp.fr/software/113999/engagebay-marketing) — 4.7/5 (908 reviews) 5. [Marketo Engage](https://www.getapp.fr/software/990/marketo-lead-management) — 4.3/5 (711 reviews) ## Avis ### "My favourite auto marketing platform" — 4.0/5 > **Lokeshkumar** | *18 février 2023* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives. > > **Inconvénients**: The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs. > > Businesses should use Drift to personalise customer service when solving problems. Companies should evaluate their customer discussions and use the Conversation Cloud to contact the appropriate customers at the right time. Drift analytics should also be used to assess customer service initiatives. Businesses may maximise customer service and Drift value by doing so. ----- ### "My leads increased" — 5.0/5 > **Ezra** | *28 juillet 2019* | Institutions religieuses | Taux de recommandation : 9.0/10 > > **Avantages**: I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking > > **Inconvénients**: I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps. > > Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more. ----- ### "Not a good way to do business" — 1.0/5 > **Olivier** | *18 novembre 2019* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: The advanced features are interesting but they lack some of the basics > > **Inconvénients**: The main issue is not the software, but the way drift does business. I am taking the time to write this review because there should be consequences to a firm reputation when they are misleading people. 1. Drift refused any free trial and only accepted to provide a tech demo where we were told everything would be fine 2. After sign up, we got ZERO access to the implementation team, which service was included in the price, and support did not answer emails, refused to do anything but chat, could not provide any clear tech guidance. Really poor. 3. We were overcharged and had to send emails all over the organization to get that point resolved after weeks. I got other things to do. 4. During the implementation, it turned out that the critical feature we had been told was included (routing).... was only available if we agreed to pay 3x more than the cost we had been quoted. And Drift is expensive in the first place when compared to pretty much any other chat solution. 5. So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month 6. We are talking about small money here (1k or something), and Drift can keep the change if their team feels they need to. > > Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT. We have lost a couple of months because of them, and we are now going with another solution, which is 7x cheaper plus delivers most of the features, if not the fanciest ones. ----- ### "Great way to add essential chat functionality to your website" — 5.0/5 > **Aaron J** | *11 décembre 2017* | Taux de recommandation : 9.0/10 > > **Avantages**: Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot. > > **Inconvénients**: The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides. > > Great way to provide value to visitors and be able to clearly communicate. ----- ### "A solid suite of digital tools all on one platform" — 5.0/5 > **Yann** | *7 mai 2021* | Médias en ligne | Taux de recommandation : 8.0/10 > > **Avantages**: The thing about Drift that I like the most is, without a doubt, its chatbot creation feature. There are plenty of chatbot platforms and apps out there, but what makes Drift stand out its the ability it gives you to provide website visitors with a tailored experience, answers to their questions and solutions to their needs...all on autopilot\! You put in the work once – to create the chatbot – and then, you can let the platform work its magic and help you increase website visitor engagement and other KPIs in your business. > > **Inconvénients**: If you're planning to put together a quite robust and sophisticated chatbot, you'll need to carve out some time. While this is to be expect, I sometimes feel that one can feel a bit overwhelmed in the chatbot creation process... ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/108899/drift?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/108899/drift) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées