HoneyBook

Gestion des clients pour les travailleurs indépendants et les PME

4,8 /5 (265 avis) Donnez votre avis !

HoneyBook - Présentation

Description du logiciel HoneyBook

HoneyBook est une solution cloud CRM conçue pour les petits entrepreneurs et les travailleurs indépendants qui aide les utilisateurs à gérer les processus métiers, de la consultation à la facturation. La plateforme permet aux utilisateurs de gérer des projets, d'effectuer des réservations clients, d'envoyer des factures, de signer des contrats en ligne et de gérer les paiements.

HoneyBook offre une fonctionnalité de gestion de tâches qui permet aux utilisateurs de visualiser et suivre différentes étapes d'un projet. Les utilisateurs peuvent stocker leurs factures, contrats et autres documents au sein d'une même plateforme. Ils peuvent également répondre aux clients avec des demandes de rendez-vous et des suivis automatisés via des modèles et notifications personnalisés.

Afin d'aider les utilisateurs à contrôler leur charge de travail en toutes circonstances, HoneyBook permet la création de rappels de tâches et de paiements automatisés qui peuvent être envoyés sur la base de dates d'échéance de paiement de projets. HoneyBook facilite les paiements en ligne sécurisés au sein du système ; les contrats peuvent être signés numériquement. La solution fournit également aux utilisateurs les outils nécessaires au suivi automatique des réservations, calendriers de paiement et leads. HoneyBook peut être intégré à des outils tiers tels que Calendly, QuickBooks, Zapier, Google Agenda, Gmail, etc., pour créer des flux de travail et synchroniser les données de manière rationalisée.

HoneyBook - Présentation

Prix

À partir de
40,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HoneyBook - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour HoneyBook :
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HoneyBook - Avis

HoneyBook - Avis

Note globale
4,8
/
5
Excellent
235

Très bien
22

Moyen
5

Médiocre
0

Mauvais
3

Rapport qualité-prix
4,7
Fonctionnalités
4,6
Simplicité d'utilisation
4,7
Support client
4,8
97% des utilisateurs recommandent cette application
Christina S.

The Best Client Management Resource-- goes beyond normal software

Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.


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Leigh ann S.

Powerful, Intuitive Tool

When we were starting up our business, an event venue, I was going nuts comparing the different CRM software. When you haven't actually used them, you don't know which will work best for you. Another venue owner told me she used HoneyBook. I had learned a lot from her, and finally decided that if she thought HoneyBook was good, it probably was and I'd just go for that. Best decision ever!


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Paige E.

Not User Friendly - Difficult Learning Curve


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Tamara C.

Great Productivity Tool, Constantly evolving!

A great productivity tool for me


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Penny L.

Best choice I made for my business yet

Payment processing was always a challenge until I found Honeybook. I love that the automated convenience of honey book. I set my templates, it does the rest. I send an invoice, it bills, reminds and keeps everything squared away. Not to mention it auto-deposits funds into my account. IT keeps me in business!


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Christina S.
Secteur d'activité: Services juridiques
Taille de l'entreprise: 2-10 employés
Traduire en français

The Best Client Management Resource-- goes beyond normal software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/09/2019
Provenance de l'avis : Capterra

Before I used HoneyBook, I had tried several other client management platforms. All of them were clunky, and often I'd have to hunt around for things in the interest of the app developer's attention to folders and organization. What a mess! I'm so glad I switched to HoneyBook. They've consistently made product improvements and seem to really care about their customers. It gets easier and more fun to use every day, with just enough features to accomplish what I need without overwhelming me. I highly suggest this to anyone who is managing multiple clients, especially if you have client projects that tend to go dormant for awhile then pick back up.

Avantages

I love how easy it is to use, and how amenable the HB team is to updating the software if you have a feature request or complaint. It provides very visual, easy user prompts that allow me to easily accomplish what I need in a fraction of the time of other software apps I've tried.

Inconvénients

It's annoying that I can't delete the default emails that came with my account to replace them with my own workflow, so myself or a team member doesn't get confused with their suggested emails vs. the ones I actually want to use.

Traduire en français

Réponse de HoneyBook

Christina, thank you for you being a HoneyBook member! We are so happy to hear that HB allows you to manage your clients in a fraction of time of other systems! Our Product Team works hard to consistently meet and exceed our members expectations. Thank you for the feedback on the default email templates. I will share with our team. Incase you didn't know, you can edit the default templates text and format to meet your needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Leigh ann S.
Secteur d'activité: Événementiel
Taille de l'entreprise: 2-10 employés
Traduire en français

Powerful, Intuitive Tool

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/05/2020
Provenance de l'avis : Capterra

When we were starting up our business, an event venue, I was going nuts comparing the different CRM software. When you haven't actually used them, you don't know which will work best for you. Another venue owner told me she used HoneyBook. I had learned a lot from her, and finally decided that if she thought HoneyBook was good, it probably was and I'd just go for that. Best decision ever!

Avantages

I love the pipeline, where each client's project is categorized by stage (new inquiry, tour scheduled, proposal signed, etc.). I can pull up all clients who are in the "Planning" stage of the pipeline, for example.

Under each client's project is absolutely everything related to their project: all emails exchanged, contracts, payment schedule, separate workspaces with vendors who will be working on the project, and more. I have templates for emails and have them sent automatically. One goes out when we receive an inquiry, a different one 5 days after client signs the contract, and another 30 days before their event date. There are also templates for brochures, contracts, and payment plans. I can't imagine having to do all of that manually!

I set the system up for my business with no outside assistance. It was easy to understand.

Inconvénients

Would like to have more ability to make formatting changes (bullets, numbering, bold, etc.) when editing a document. I can do this on a new document, but not when editing an existing one.
Workflows could be improved to have more triggers and the ability to automatically send files.

Traduire en français

Réponse de HoneyBook

Hi Leigh Ann,

Thanks for your feedback. It's helpful to know where we can improve. We're in the process of building in more formatting customizations right now, as well as new triggers within workflows to help you automate tasks on a more real-time basis. Stay tuned!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Paige E.
Secteur d'activité: Photographie
Traduire en français

Not User Friendly - Difficult Learning Curve

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 07/06/2018
Provenance de l'avis : Capterra

Avantages

Keeps contracts in one place, able to accept credit cards. You can network with other vendors, and they seem to really concentrate more on this than actually developing software that works well.

Inconvénients

I am a "founding" Honeybook user and bought the lifetime membership. At first, HB was very convenient. The learning curve was very frustrating as the online software had many MANY bugs. It still does. The entire premise behind the software was to free up your time, have all your projects in one place, sign contract, get paid, etc. Yes, great idea! However, the software has so many glitches! You're not able to even edit a person in your contacts. Their customer support team used to be great you could actually message a real person - now you have to wait a day or two to get an email answer and most of the time they just send you a link to deal with your problem. Once you email your client the contract, everything goes down the Honeybook "rabbit hole". My clients are tech savvy and they can't even figure out Honeybook - the emails that I've received from frustrated clients is numerous. Save your time and money and get another online software that will actually do the job - like Sprout Studio or Dubsado. Wish I would have done that from the beginning. Regretting my purchase since my lifetime "membership" isn't transferrable and Honeybook continues to make money off of me by accepting credit card payments. I looked at 17hats, which also didn't have great reviews before I purchased Honeybook. Moving on, however, I'm assuming that the process will not be easy transferring existing contracts and other office files.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Tamara C.
Secteur d'activité: Design graphique
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Great Productivity Tool, Constantly evolving!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/05/2020
Provenance de l'avis : Capterra

A great productivity tool for me

Avantages

I love that they are constantly evolving with the features of this software:
1) I am in love with the email scheduling that is connected to my gmail.
2) I love that i can now schedule sessions with my clients within Honeybook instead of sending links to my clients to schedule with outside scheduling platforms.

Inconvénients

I would love to see a connection to Quickbooks Self Employed Software.
I would love more compatibility with the software on apple products. Honeybook's app does not have rotate-screen functionality on ipads, neither does the program fill the screen. It appears to be more of a trial or beta program when you use the Honeybook app on an apple device.
I would love to see a little more assistance with contracts. Automation for standard clauses.
A little on the expensive side per month compared to competition. Discounts promoted are basically the same promotion only for the first year. Would love to see some occasional additional discounts here and there.

Traduire en français

Réponse de HoneyBook

Hi Tamara,

Thanks so much for your feedback. We'll definitely pass it along to our product team. Currently, we don't have stand-alone iPad app, so I understand why that falls short of your expectations. That said, our mobile iPhone app is being updated week over week (with a big update coming soon).

Thanks again and keep an eye out for future updates!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Penny L.
Secteur d'activité: Art/artisanat
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Best choice I made for my business yet

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/02/2020
Provenance de l'avis : Capterra

Payment processing was always a challenge until I found Honeybook. I love that the automated convenience of honey book. I set my templates, it does the rest. I send an invoice, it bills, reminds and keeps everything squared away. Not to mention it auto-deposits funds into my account. IT keeps me in business!

Avantages

Running my own business where clients contract via email and forms through my website can get overwhelming when trying to keep track of small but important details. Invoicing, payment processing, contracts, client communication, client surveys and now they have a feature where you can connect with other local professionals on projects. Very useful.

Inconvénients

I wish it was a little more upscale looking on fonts, colors and the user experience. My brand is more of a luxury brand so I want customers to feel like when they're being transferred to the contract or payment portion of our interactions that they're still receiving a luxury experience.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,5/10
Basé sur 265 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HoneyBook - Prix

HoneyBook - Prix

À partir de
40,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 265 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HoneyBook - Fonctionnalités

HoneyBook - Fonctionnalités

API
Analyse financière
Données en temps réel
Facturation
Gestion de la comptabilité
Gestion de la conformité
Gestion des factures
Gestion des flux de travail
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Piste d'audit
Prise en charge de plusieurs devises
Rapports et statistiques
Rapports personnalisables
Suivi des frais
Tableau de bord d'activités
Traitement des factures
Fonctionnalités
4,6/5
Basé sur 265 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

HoneyBook - FAQ

HoneyBook - FAQ

Voici quelques-unes des questions fréquentes sur HoneyBook.

Q. Quels sont les types de licence disponibles pour HoneyBook ?

Types de licences disponibles pour HoneyBook :

À partir de: 40,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HoneyBook ?

Nous n'avons pas d'informations sur les fonctionnalités de HoneyBook.

Q. Qui utilise HoneyBook ?

Utilisateurs habituels du logiciel HoneyBook :

Auto-entrepreneurs, PME

Q. Dans quelles langues HoneyBook est-il disponible ?

Langues dans lesquelles HoneyBook est disponible :

anglais

Q. Quels sont les types de licence disponibles pour HoneyBook ?

Types de licences disponibles pour HoneyBook:

Abonnement

Q. HoneyBook prend-il en charge les appareils mobiles ?

Appareils pris en charge par HoneyBook :

Android, iPhone

Q. Avec quelles applications HoneyBook peut-il s'intégrer ?

Applications s'intégrant à HoneyBook :

ActiveCampaign, Basecamp, Emma, FreshBooks, Mailchimp, Shopify, Wave, Wordpress, Wrike, Xero

Q. Quelles sont les ressources d'aide disponibles pour HoneyBook ?

Ressources d'aide disponibles pour HoneyBook :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo