Toky - Prix, fonctionnalités, avis et comparateur de logiciels

Toky

Virtual phone system for business sales and customer support

3.8/5 (13 avis)

Toky - Présentation

Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.

With Toky, you can start with even just one agent, and you can use features like IVR, international phone calls, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription, live calls in your website and much more.

Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Mexique

Langues

anglais, portugais, espagnol

Toky - Avis

Note globale
3.8/5
69% d'avis positifs
5
Excellent
4
Très bien
1
Moyen
2
Médiocre
1
Horrible
Traduire avec Google Translate

System is not functioning most of the time. Horrible tech support.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/10/2018
Provenance de l'avis : Capterra

Worst experience ever had. Would not recommend Toky as it hurts your business if you can't have a proper phone conversation with your customers.

Avantages

call quality from the web is stable most of the time.

Inconvénients

Toky would not recognized the extensions once my call is connected. Tried to contact tech support but they just play around with you and blame everything on you, instead of solving things. Ive used other call tools for personal use and haven't got major problems. How is that all of a sudden I don't know how to use Toky properly????
Learn to be a REAL support guy and stop blaming everything on your customers!
Their mobile app is crappy too. I can only use it when Im connected to a wifi, not with my own cellular plan. Again, tech support are not able to do anything about that and insisted that I was not using the app properly. Well, I used Bria before and it works perfectly fine. How is that AGAIN all of a sudden I don't know how to use Toky app properly??
Call qualities through the app is not stable and my conversation breaks up 99% of the time if I'm using the app on my iOS.
Tech support is so bad that I eventually gave up contacting them. We are looking for other solutions now.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

So far Toky is not reliable. App is not working properly and a lot of bugs in general.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 06/02/2018
Provenance de l'avis : Capterra

Not many

Avantages

They support numbers in LATAM and the tool is user-friendly. The concept and idea are practical and I was not able to find anything for the LATAM market. it was my only option in that regards.

Inconvénients

App does not work as expected (Unable to receive calls or make calls that last more than 3 minutes). Call quality sometimes is bad an customer service blame my internet connection, microphone, browser etc... when it is obvious their issue (I use Ooma and Skype with no issues).

Now when trying to access the admin panel I got a warning from my antivirus saying "Blocked by Web Anti-Virus Reason: phishing URL

Furthermore, just recently calls are not even ringing on browser or windows app

Réponse de Toky

Hi Rodrigo,
We know there were some configuration issues and some technical problems at first, but our team managed it to make things work fine and we are always working hard to keep it that way. About the anti-virus warning, its a false positive common in some anti-virus, but our website is regularly checked for security risks.

We appreciate your comments and we always take care of offering a great product with an excellent customer service. If you have more issues or doubts you can contact our customer service team and we'll work to solve your problems with Toky.

Regards

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduire avec Google Translate

Excelent experience. Whenever there is a problem, customer support takes action.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/04/2018
Provenance de l'avis : Capterra

Avantages

The things I like the most are the attention their customer support team gives and the ease of use of the app in general.

Inconvénients

Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good app, spotty quality, close to no integrations

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/08/2017
Provenance de l'avis : Capterra

Easy phone solution integrated in to Pipedrive CRM
Phone numbers in various countries

Avantages

You are offering great customer service, through the Intercom integration.
Also, Toky was easy to understand and thus simple to implement

Inconvénients

The connections are rather spotty and we believe the server bandwidth needs to be enhanced.
You also have close to no integrations with Automate.io, reply.io, or similar workflow tool

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

Incredible Support, Many New Features, Clear Call Quality!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 22/10/2018
Provenance de l'avis : Capterra

I love that my entire team can be housed under one phone number—including texting! It's been an invaluable part of our business. I love Toky.

Avantages

* SMS from the app
* Integration with CRMs like Pipedrive, etc.
* Fantastic (and fast) customer service
* Bulk SMS merge using Google Sheets

Inconvénients

* Still growing their design; interface can be a little buggy at times

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Toky - Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

$20.00/month/user PER-AGENT PLAN
$15.00/month/user PER-AGENT PLAN (billed annually)

$90.00/month (6 agents included) TEAM PLAN
$60.00/month (6 agents included) TEAM PLAN (billed annually)

1 local or toll-free number included in 36 countries.
Extra phone numbers start at $4/month

Toky - Fonctionnalités

  • API
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Intégration des SMS
  • Messagerie vocale
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Réceptions
  • Tableau de bord d'activités
  • Transfert d’appel

  • Chat
  • Conférences
  • Conférences vidéo et en direct
  • Messagerie instantanée
  • Suivi des appels

Plus d'informations sur Toky

Toky - Principales fonctionnalités

  • Agent grouping
  • Android app
  • CRM, Slack and Facebook integrations
  • Call forwarding to mobile or landlines
  • Call link for business and agent
  • Call logging
  • Click to call widget
  • Custom greeting messages
  • Fax to email
  • Google chrome extension
  • Simultaneous calls
  • Text transcription of calls and voicemails (Speech to text)
  • Unlimited inbound calls
  • Virtual call center
  • Virtual phone numbers in more than 60 countries
  • Voicemail
  • Working days/hours per agent

Avantages

  • Get a local or toll-free business phone number in more than 60 countries

  • Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more.

  • Use CRM integrations to improve sales and support processes.

  • Send and receive SMS with customers.

  • Add a live call widget to your website to start receiving calls from customers with a click.

  • Enable Fax to email service

  • Call recordings and voicemail transcriptions

  • Toky - FAQ

    Voici quelques-unes des questions fréquentes sur Toky.

    Q. Quels sont les types de licence disponibles pour Toky ?

    Types de licences disponibles pour Toky :

    À partir de: $20/mois

    Type de licence: Freemium, Abonnement

    version d'essai gratuite: Disponible

    $20.00/month/user PER-AGENT PLAN
    $15.00/month/user PER-AGENT PLAN (billed annually)

    $90.00/month (6 agents included) TEAM PLAN
    $60.00/month (6 agents included) TEAM PLAN (billed annually)

    1 local or toll-free number included in 36 countries.
    Extra phone numbers start at $4/month

    Q. Quelles sont les principales fonctionnalités du logiciel Toky ?

    Fonctionnalités du logiciel Toky :

    • Agent grouping
    • Android app
    • CRM, Slack and Facebook integrations
    • Call forwarding to mobile or landlines
    • Call link for business and agent
    • Call logging
    • Click to call widget
    • Custom greeting messages
    • Fax to email
    • Google chrome extension
    • Simultaneous calls
    • Text transcription of calls and voicemails (Speech to text)
    • Unlimited inbound calls
    • Virtual call center
    • Virtual phone numbers in more than 60 countries
    • Voicemail
    • Working days/hours per agent

    Q. Qui utilise Toky ?

    Utilisateurs habituels du logiciel Toky :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, PME

    Q. Dans quelles langues Toky est-il disponible ?

    Langues dans lesquelles Toky est disponible :

    anglais, portugais, espagnol

    Q. Quels sont les types de licence disponibles pour Toky ?

    Types de licences disponibles pour Toky:

    Freemium, Abonnement

    Q. Toky prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Toky :

    Android, iPhone, iPad

    Q. Avec quelles applications Toky peut-il s'intégrer ?

    Applications s'intégrant à Toky :

    Capsule, HubSpot CRM, HubSpot Marketing, Insightly, Intercom, Pipedrive, Shopify, Wordpress, Wordpress, amoCRM

    Q. Quelles sont les ressources d'aide disponibles pour Toky ?

    Ressources d'aide disponibles pour Toky :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

    Logiciels équivalents

    Logiciels les + demandés