Toky - Prix, fonctionnalités, avis et comparateur de logiciels

Toky

Virtual phone system for business sales and customer support

3.8/5 (9 avis)

Toky - Présentation

Toky is a cloud phone platform for startups, small and medium business that helps you to start your own call center and connect your customers offering voice calls from your website, Facebook fan page or your business phone number. It doesn't require special devices or installation and it's easy to configure.

With Toky, you can set your business call center in minutes, even with just one agent, and you can use features like international phone calls, IVR, business phone number, simultaneous calls, call queues, greeting messages, call forwarding, call recording and even you can integrate your telephony and your CRM or collaboration tools.

Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Amérique latine, États-Unis

Langues

anglais, portugais, espagnol

Toky - Avis

Note globale
3.8/5
67% d'avis positifs
4
Excellent
2
Très bien
1
Moyen
1
Médiocre
1
Horrible
Traduire avec Google Translate

So far Toky is not reliable. App is not working properly and a lot of bugs in general.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 06/02/2018
Provenance de l'avis : Capterra

Not many

Avantages

They support numbers in LATAM and the tool is user-friendly. The concept and idea are practical and I was not able to find anything for the LATAM market. it was my only option in that regards.

Inconvénients

App does not work as expected (Unable to receive calls or make calls that last more than 3 minutes). Call quality sometimes is bad an customer service blame my internet connection, microphone, browser etc... when it is obvious their issue (I use Ooma and Skype with no issues).

Now when trying to access the admin panel I got a warning from my antivirus saying "Blocked by Web Anti-Virus Reason: phishing URL

Furthermore, just recently calls are not even ringing on browser or windows app

Réponse de Toky

Hi Rodrigo,
We know there were some configuration issues and some technical problems at first, but our team managed it to make things work fine and we are always working hard to keep it that way. About the anti-virus warning, its a false positive common in some anti-virus, but our website is regularly checked for security risks.

We appreciate your comments and we always take care of offering a great product with an excellent customer service. If you have more issues or doubts you can contact our customer service team and we'll work to solve your problems with Toky.

Regards

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduire avec Google Translate

Excelent experience. Whenever there is a problem, customer support takes action.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/04/2018
Provenance de l'avis : Capterra

Avantages

The things I like the most are the attention their customer support team gives and the ease of use of the app in general.

Inconvénients

Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good app, spotty quality, close to no integrations

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/08/2017
Provenance de l'avis : Capterra

Easy phone solution integrated in to Pipedrive CRM
Phone numbers in various countries

Avantages

You are offering great customer service, through the Intercom integration.
Also, Toky was easy to understand and thus simple to implement

Inconvénients

The connections are rather spotty and we believe the server bandwidth needs to be enhanced.
You also have close to no integrations with Automate.io, reply.io, or similar workflow tool

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Traduire avec Google Translate

Worst customer service you would encounter

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 16/08/2018
Provenance de l'avis : Capterra

This service is too expensive and they charge you with no explanation.
The mobile apps are late and crummy.
It is way too expensive for what it is.

Avantages

It is reliable enough on web. Call quality is acceptable.

Inconvénients

Service! Horrible. Cost: horrible. They overcharge you and try asking them for an itemized list of costs. They put you in the vicious circle fro eternity.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Its currently out favourite but we await important developments

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 07/02/2018
Provenance de l'avis : Capterra

Avantages

great customer service, good team, great interface, fantastic slack integration, cheap calls, nice app, sms integration, better call quality for my overseas team

Inconvénients

No choice for assigned number(s), no sms reply ability in slack, no sms on apps, poor IVR options (this is where im assured of improvements coming) - overall after testing a lot of the alternatives we are sticking with toky as it has signs of becoming the best (not there quite yet!)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Toky - Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

$20.00/month/user PER-AGENT PLAN
$15.00/month/user PER-AGENT PLAN (billed annually)

$90.00/month (6 agents included) TEAM PLAN
$60.00/month (6 agents included) TEAM PLAN (billed annually)

1 local or toll-free number included in 36 countries.
Extra phone numbers start at $4/month

Toky - Fonctionnalités

  • API
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Intégration des SMS
  • Messagerie vocale
  • Monitoring
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Réceptions
  • Tableau de bord d'activités
  • Transfert d’appel

  • Chat
  • Conférences
  • Conférences vidéo et en direct
  • Enregistrement des appels
  • Messagerie instantanée
  • Notifications automatiques
  • Suivi des appels

Plus d'informations sur Toky

Toky - Principales fonctionnalités

  • Agent grouping
  • Android app
  • CRM, Slack and Facebook integrations
  • Call forwarding to mobile or landlines
  • Call link for business and agent
  • Call logging
  • Call transfer
  • Click-to-call widget
  • Click-to-call widget
  • Custom greeting messages
  • Google chrome extension
  • Simultaneous calls
  • Unlimited inbound calls
  • Virtual call center
  • Virtual phone numbers in more than 60 countries
  • Voicemail
  • Working days/hours per agent

Avantages

  • Receive calls from customers with a click on your website or Facebook fan page.

  • Get a business phone number in more than 60 countries.

  • Start a full featured call center with no special hardware and simple configurations

  • Integrate your telephony and your CRM and use them as one tool for marketing, sales and support

  • Enable team collaboration with shared information of inbound and outbound calls, call recordings, call filters and more.

  • Toky - FAQ

    Voici quelques-unes des questions fréquentes sur Toky.

    Q. Quels sont les types de licence disponibles pour Toky ?

    Types de licences disponibles pour Toky :

    À partir de: $20/mois

    Type de licence: Freemium, Abonnement

    version d'essai gratuite: Disponible

    $20.00/month/user PER-AGENT PLAN
    $15.00/month/user PER-AGENT PLAN (billed annually)

    $90.00/month (6 agents included) TEAM PLAN
    $60.00/month (6 agents included) TEAM PLAN (billed annually)

    1 local or toll-free number included in 36 countries.
    Extra phone numbers start at $4/month

    Q. Quelles sont les principales fonctionnalités du logiciel Toky ?

    Fonctionnalités du logiciel Toky :

    • Agent grouping
    • Android app
    • CRM, Slack and Facebook integrations
    • Call forwarding to mobile or landlines
    • Call link for business and agent
    • Call logging
    • Call transfer
    • Click-to-call widget
    • Click-to-call widget
    • Custom greeting messages
    • Google chrome extension
    • Simultaneous calls
    • Unlimited inbound calls
    • Virtual call center
    • Virtual phone numbers in more than 60 countries
    • Voicemail
    • Working days/hours per agent

    Q. Qui utilise Toky ?

    Utilisateurs habituels du logiciel Toky :

    Auto-entrepreneurs, Entreprises de taille moyenne, Organismes à but non lucratif, PME

    Q. Dans quelles langues Toky est-il disponible ?

    Langues dans lesquelles Toky est disponible :

    anglais, portugais, espagnol

    Q. Quels sont les types de licence disponibles pour Toky ?

    Types de licences disponibles pour Toky:

    Freemium, Abonnement

    Q. Toky prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Toky :

    Android

    Q. Avec quelles applications Toky peut-il s'intégrer ?

    Applications s'intégrant à Toky :

    Capsule, HubSpot CRM, HubSpot Marketing, Insightly, Intercom, Pipedrive, Wordpress, Wordpress, Zoho CRM, amoCRM

    Q. Quelles sont les ressources d'aide disponibles pour Toky ?

    Ressources d'aide disponibles pour Toky :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique

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