Avochato

Avochato

SMS messaging for sales, support & operations teams

4.7/5 (120 avis)

Avochato - Présentation

Description du logiciel Avochato

Avochato is a cloud-based text/SMS messaging solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.

Avochato provides distinct, unique phone numbers for sending and receiving messages, allowing users to communicate from their own mobile devices without revealing their personal phone number. The text tree can route inbound messages to the correct department, and conversations can be assigned to different users, prioritized, flagged, and escalated as necessary. All messages received in Avochato are displayed in the web dashboard and in the native iOS and Android apps, allowing users to respond from wherever they are. Users can also create automated response templates to keep customers informed outside of working hours.

Avochato can be incorporated into existing IVR systems or phone trees, enabling customers to self-resolve issues, and escalating to an agent if necessary. Integration with Salesforce, Desk.com, and Slack allows users to send messages to customers from within different applications. Avochato can also be used for inbound and outbound calls, using the dedicated phone numbers provided.

Avochato - Présentation

Prix

À partir de
99,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Core: $99/month
Standard: $198/month
Pro: $396/month

Enterprise plans are also available.


Avochato - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Avochato : Users can manage and respond to multiple conversations concurrently
Capture d'écran pour Avochato : Users can manage and respond to multiple conversations concurrently Capture d'écran pour Avochato : Avochato provides dedicated SMS numbers for different departments Capture d'écran pour Avochato : All messages are displayed in the web dashboard Capture d'écran pour Avochato : Messages can be searched and filtered Capture d'écran pour Avochato : Integration with Desk.com allows users to message customers from within their helpdesk solution Capture d'écran pour Avochato : Avochato also integrates with Slack

Avochato - Avis

Avochato - Avis

Note globale
4.7
/
5 120 avis
Excellent
93

Très bien
21

Moyen
6

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.6
Fonctionnalités
4.5
Simplicité d'utilisation
4.7
Support client
4.8
95% des utilisateurs recommandent cette application
Nick H.

You should have set up Avochato with your business yesterday

Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.


Traduire avec Google Translate
Tara B.

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.


Traduire avec Google Translate
Ariana M.

Mainstream and easy

Mainstream, (everyone texts) simple, and great guest experience when they can simply text us questions about their upcoming vacation or any maintenance issues when the arrive.


Traduire avec Google Translate
Stephen C.

After trying every texting software, we went with Avochato

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have.

Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.


Traduire avec Google Translate
R. curtis M.

Avochato Use

Overall I enjoy the app and find to help me in may daily communications with my team.


Traduire avec Google Translate
Nick H.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

You should have set up Avochato with your business yesterday

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 28/03/2019
Provenance de l'avis : Capterra

Consider this review a raving endorsement. For those of you on the fence about whether you should be sending text messages to your customers - start testing it with your personal cell phone first. Then imagine those results across your entire funnel. You'll be kicking yourself for not starting sooner.

Avantages

LIke most seasoned sales and marketing professionals, I'm always looking for an edge to increase engagement with potential customers and existing customers by optimizing email subject lines/copy and calling my leads/customers over the phone.

There is something magical about finding a tool or trick in 2019 that can boost engagement 3-4%, every channel is so saturated that small numbers move the needle. Avochato has increased our engagement 30%+ and we haven't even begun optimizing our outreach copy.

Customers and leads are significantly more likely to engage via text than over email/phone. I almost hesitate to recommend Avochato because I want it to be my team's secret weapon!

Inconvénients

There is room to improve on the UX/UI of the mobile product and additional integrations that would be nice to have. Neither of these 'flaws' remotely impact the instant effectiveness that I've been able to generate using Avochato though.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tara B.
Secteur d'activité: Bijoux et produits de luxe
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 02/09/2019
Provenance de l'avis : Capterra

Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

Avantages

Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

Inconvénients

So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ariana M.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Mainstream and easy

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 01/08/2019
Provenance de l'avis : Capterra

Mainstream, (everyone texts) simple, and great guest experience when they can simply text us questions about their upcoming vacation or any maintenance issues when the arrive.

Avantages

What I like most about this software is it gives not only our guests and vendors a mainstream and easy way to communicate with us but Avochato is also very user friendly, simple and an overall amazing platform for commercial purposes. The text Broadcast feature is a great way for use to send a que’d message to over 1,000 in-house guest timely and efficiently. Customization is also something I have been very impressed with this company. Our tech team has worked hard with them to meet our needs as a small company to ensure we are using all features and resources to the greatest extent we can.

Inconvénients

I can’t complain much, truthfully. One thing that our company is working with Avochato on is automatic “close-out” of our housekeeping survey. The company has worked diligently and closely with us to help meet our very personal needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Stephen C.
Secteur d'activité: Automobile
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

After trying every texting software, we went with Avochato

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 31/10/2019
Provenance de l'avis : Capterra

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have.

Their customer service alone puts them in another league compared to the other companies and I have tried and used all of the mainstream platforms.

Avantages

It is very user-friendly and has tons of features. This is one of the only platforms in which you can have a private inbox so users cannot see other people's messages. In most other platforms, users can still see messages that don't belong to them.

Avochato also has a calling feature built-in that allows you to make calls from the same number which is great.

It is also very easy to switch between inboxes (phone numbers) if you have multiple inboxes.

The mobile app is very user-friendly and easy to use as well.

Inconvénients

It doesn't have the ability to bring Facebook messages in (I understand they are implementing this soon) which isn't a deal-breaker for me.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

R. curtis M.
Secteur d'activité: Génie civil
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Avochato Use

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/11/2018
Provenance de l'avis : Capterra

Overall I enjoy the app and find to help me in may daily communications with my team.

Avantages

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus. This software is very friendly and easy to setup and use. The learning curve is flat and adding to new employees and integrating with their daily workflow is straightforward.

Inconvénients

For the most part I really like Avochato, I just sometimes find it to be duplicate work. I love the historical and search features but find using normal text and email is a better fit for what I am doing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9/10
Basé sur 120 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Avochato - Prix

Avochato - Prix

À partir de
99,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Core: $99/month
Standard: $198/month
Pro: $396/month

Enterprise plans are also available.

Core: $99/month
Standard: $198/month
Pro: $396/month

Enterprise plans are also available.

Rapport qualité-prix
4.6/5
Basé sur 120 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Avochato - Fonctionnalités

Avochato - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Monitoring
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Rapports sur les appels
Routage des appels
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4.5/5
Basé sur 120 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Avochato

Plus d'informations sur Avochato

Avochato - Principales fonctionnalités

  • After-hours responses
  • CRM integration
  • Call forwarding
  • Contact search
  • Conversation assignment
  • Conversation escalation
  • Conversation flagging
  • Conversation prioritization
  • Custom message templates
  • Inbound & outbound SMS
  • Inbound & outbound calls
  • Message routing
  • Message threads
  • Response automation
  • Separate phone numbers for different functions
  • Slack integration
  • Voicemail
  • Web dashboard

Avantages

  • Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

  • Users can make outbound calls to contacts, using their dedicated Avochato phone number.

  • Conversations can be assigned, flagged, prioritized, and escalated within teams.

  • Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

  • Custom message templates can be setup to automate responses to incoming texts.

  • Avochato - FAQ

    Avochato - FAQ

    Voici quelques-unes des questions fréquentes sur Avochato.

    Q. Quels sont les types de licence disponibles pour Avochato ?

    Types de licences disponibles pour Avochato :

    À partir de: 99,00 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    Core: $99/month Standard: $198/month Pro: $396/month Enterprise plans are also available.

    Q. Quelles sont les principales fonctionnalités du logiciel Avochato ?

    Fonctionnalités du logiciel Avochato :

    • After-hours responses
    • CRM integration
    • Call forwarding
    • Contact search
    • Conversation assignment
    • Conversation escalation
    • Conversation flagging
    • Conversation prioritization
    • Custom message templates
    • Inbound & outbound SMS
    • Inbound & outbound calls
    • Message routing
    • Message threads
    • Response automation
    • Separate phone numbers for different functions
    • Slack integration
    • Voicemail
    • Web dashboard

    Q. Qui utilise Avochato ?

    Utilisateurs habituels du logiciel Avochato :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Avochato est-il disponible ?

    Langues dans lesquelles Avochato est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Avochato ?

    Types de licences disponibles pour Avochato:

    Abonnement

    Q. Avochato prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Avochato :

    Android, iPhone, iPad

    Q. Avec quelles applications Avochato peut-il s'intégrer ?

    Applications s'intégrant à Avochato :

    CallTrackingMetrics, Cognito Forms, Office 365, Salesforce Sales Cloud, Slack

    Q. Quelles sont les ressources d'aide disponibles pour Avochato ?

    Ressources d'aide disponibles pour Avochato :

    Support en ligne, Support téléphonique