Avochato
Messagerie SMS pour les ventes, l'assistance et équipes opérationnelles
4,7 /5 (126 avis) Donnez votre avis !Avochato - Présentation
Description du logiciel Avochato
Avochato est une solution cloud de messagerie texte/SMS destinée aux équipes de vente, d'assistance et de marketing, qui permet aux utilisateurs d'envoyer, de recevoir, de gérer et de collaborer sur les messages des clients. Le système peut également être utilisé pour gérer la communication avec les agents de terrain et les travailleurs à distance, y compris les nettoyeurs, les techniciens, les inspecteurs et les professionnels de la santé.
Avochato fournit des numéros de téléphone distincts et uniques pour l'envoi et la réception de messages, permettant aux utilisateurs de communiquer à partir de leurs propres appareils mobiles sans révéler leur numéro de téléphone personnel. L'arborescence des textes peut acheminer les messages entrants vers le bon service et les conversations peuvent être attribuées à différents utilisateurs, classées par ordre de priorité, signalées et escaladées si nécessaire. Tous les messages reçus dans Avochato sont affichés dans le tableau de bord web et dans les applications iOS et Android natives, ce qui permet aux utilisateurs de répondre où qu'ils se trouvent. Les utilisateurs peuvent également créer des modèles de réponse automatisée pour tenir les clients informés en dehors des heures de travail.
Avochato peut être intégré dans les systèmes de SVI ou des arborescences téléphoniques existants, ce qui permet aux clients de résoudre eux-mêmes les problèmes et de les transmettre à un agent si nécessaire. L'intégration à Salesforce, Desk.com et Slack permet aux utilisateurs d'envoyer des messages aux clients depuis différentes applications. Avochato peut également être utilisé pour les appels entrants et sortants, en utilisant les numéros de téléphone fournis.
Avochato - Présentation
Prix
Types de licence
Avochato - Fonctionnalités
Médias
Avochato - Avis
Avochato - Avis
Great overall experience.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.
Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!
Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.
Disappointed By Avochato: Do Not Recommend This Product
Poor
Great product!
I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.
Effective transactional SMS platform. Less than perfect VoIP platform
We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Great overall experience.
Avantages
We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.
Inconvénients
when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs
Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!
Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.
Avantages
Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)
Inconvénients
So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.
Disappointed By Avochato: Do Not Recommend This Product
Poor
Avantages
The product is fairly easy to use, although a sloppy mobile interface and glitchy.
Inconvénients
To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card.
I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.
Great product!
I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.
Avantages
This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.
Inconvénients
None - it is so through it has all the features I wanted.
Effective transactional SMS platform. Less than perfect VoIP platform
We are able to step up our ability to handle SMS communications and website questions by placing such requests in an interface our staff already uses. Existing needs such as website support were also consolidated into a single service.
Avantages
Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis.
Inconvénients
It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Avochato - Prix
Avochato - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Avochato - Fonctionnalités
Avochato - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Avochato - FAQ
Avochato - FAQ
Voici quelques-unes des questions fréquentes sur Avochato.
Q. Quels sont les types de licence disponibles pour Avochato ?
Types de licences disponibles pour Avochato :
À partir de: 99,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Avochato ?
Nous n'avons pas d'informations sur les fonctionnalités de Avochato.
Q. Qui utilise Avochato ?
Utilisateurs habituels du logiciel Avochato :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Avochato est-il disponible ?
Langues dans lesquelles Avochato est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Avochato ?
Types de licences disponibles pour Avochato:
Abonnement
Q. Avochato prend-il en charge les appareils mobiles ?
Appareils pris en charge par Avochato :
Android, iPhone, iPad
Q. Avec quelles applications Avochato peut-il s'intégrer ?
Applications s'intégrant à Avochato :
CallTrackingMetrics, Cognito Forms, Microsoft 365, Salesforce Sales Cloud, Slack
Q. Quelles sont les ressources d'aide disponibles pour Avochato ?
Ressources d'aide disponibles pour Avochato :
Support téléphonique, Support en ligne
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.