Waitwhile

Waitwhile

Waitlist app for any business with customer queues

4.7/5 (36 avis)

Waitwhile - Présentation

Prix

À partir de
59,00 $US/mois
Types de licence
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Waitwhile - Avis

Note globale
4.7/5
92% d'avis positifs
28
Excellent
5
Très bien
3
Moyen
0
Médiocre
0
Mauvais
Leigh H.
Traduire avec Google Translate

Perfect solution to virtual queuing - Fantastic product!

Logiciel utilisé Autre pendant plus d'un an
Publié le 17/07/2019
Provenance de l'avis : Capterra

I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Avantages

Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Inconvénients

I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Noelle M.
Traduire avec Google Translate

Extremely Useful Guest Managing Service

Logiciel utilisé Autre pendant plus de deux ans
Publié le 16/07/2019
Provenance de l'avis : Capterra

Waitwhile is such a helpful and efficient service for events and experiences. Not only have I used it at my current organization, but I also have been using it with the Tribeca Film Festival, which has been utilizing it effectively for years now.

Avantages

Our event is a yearly immersive virtual reality arcade where over 1000+ guests can sign up for times to experience VR projects. Guests sign up using waitwhile, and they are notified when it's time for them to return for their experience. Being able to communicate to our guests and remind them of their times is a huge help, especially when we can send an alert to remind them that their screening will begin soon. The support team is responsive, and whenever we had any kind of issue or question, they were able to respond to us within 24 hours.

Inconvénients

There are a few tweaks that can be made to improve the implementation experience. Manually blocking off times can be time-consuming for shorter experiences. The browser-based application does not run well on older tablets and can experience bugs. We would love a Waitwhile app.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Tom E.
Traduire avec Google Translate

This easy to use app led to a successful event!

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 12/12/2017
Provenance de l'avis : Capterra

Avantages

We used this app to coordinate over 700 people moving through a line during the course of a three hour event. Overall, Waitwhile improved the experience for guests and our team alike and made it possible for families to enjoy other activities instead of wasting their time waiting in a long line. The Waitwhile app was very user-friendly and easy to use, customer support was professional and responsive, and the use of Waitwhile made our event a success! The app was intuitive and simple to customize to the needs of our event. One of our favorite features was the simultaneous updates across different devices. We had six different devices in use checking people into our line at the same time, and the updates were instantaneous. This was also helpful in crossing guests off of our list after they had gotten to the front. Because this was instantaneous, guests were always able to see their number in line accurately. I would recommend Waitwhile to any organization seeking to improve their customers' experience by preventing long lines.

Inconvénients

Unfortunately, we ran into a few bugs in the software that we had to adjust our process to work around. The Waitwhile customer service team was quick to respond to us and help the best they could as we sought to make the most of this software. Additionally, the app`s feature of moving guests placement in line after they have been added did not end up working for our purposes, as text message notifications of what place guests were in line did not change based on how we shifted them in line. However, this was a minor issue and did not hinder us from having a successful event.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Eliot S.
Traduire avec Google Translate

Brilliant service and exactly what we've needed. I recommend it highly!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/07/2017
Provenance de l'avis : Capterra

Improved business efficiency, freed up staff resources, improved the customer experience, data gathering and marketing.

Avantages

Before Waitwhile our customer lines were a mess but just after a few days with Waitwhile we were already noticing a huge improvement. Our clients love to be able to follow their current wait directly from their phone which allows them to do something more productive while they're waiting. Once it's their turn they get an automatic notification to return!

What's more, they can even text us back with status changes so we don't have to hunt our clients down. We also get a ton of analytics and reports about how our line operation is doing, and we can use the customer data for marketing purposes. I could not recommend Waitwhile more!

Inconvénients

I am missing a resource planning view to organize my different resources in a visual way, however the user experience is still fantastic.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Mike M.
Traduire avec Google Translate

Versatile and Easy to Use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/02/2019
Provenance de l'avis : Capterra

Avantages

Full online interface with ability to import contact list. We use the system slightly different than a waitlist. We are a mobile veterinary practice. Each day, we add the clinics we will be visiting to our Waitwhile list in the order we intend to visit. We use Waithile to notify clinics where they are in the list order and when they are our next stop. The feedback has been fantastic. Our partner clinics really appreciate the extra communication.

Inconvénients

Only able to have one phone number/email address per contact meaning

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Waitwhile - Prix

À partir de
59,00 $US/mois
Types de licence
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Free up to 100 guests/month.

Starter subscription: $59/month for up to 1000 guests/month.

Business subscription: $159/month for up to 10,000 guests/month.

Contact Waitwhile for enterprise pricing.

Waitwhile - Fonctionnalités

  • API
  • Base de données de clients
  • Emplacements multiples

  • Carte de fidélité
  • Gestion des commandes
  • Gestion des employés
  • Gestion des factures
  • Gestion des remises
  • Gestion des stocks
  • Historique des clients
  • Lecture de codes-barres
  • Notifications automatiques
  • Point de vente
  • Rappels
  • Rapports et statistiques
  • Rapports sur les ventes
  • Suivi de l'inventaire
  • Système de cartes cadeaux
  • Tableau de bord d'activités
  • Traitement des cartes de crédit

Waitwhile - FAQ

Voici quelques-unes des questions fréquentes sur Waitwhile.

Q. Quels sont les types de licence disponibles pour Waitwhile ?

Types de licences disponibles pour Waitwhile :

À partir de: 59,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Free up to 100 guests/month.

Starter subscription: $59/month for up to 1000 guests/month.

Business subscription: $159/month for up to 10,000 guests/month.

Contact Waitwhile for enterprise pricing.

Q. Quelles sont les principales fonctionnalités du logiciel Waitwhile ?

Nous n'avons pas d'informations sur les fonctionnalités de Waitwhile.

Q. Qui utilise Waitwhile ?

Utilisateurs habituels du logiciel Waitwhile :

Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues Waitwhile est-il disponible ?

Langues dans lesquelles Waitwhile est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Waitwhile ?

Types de licences disponibles pour Waitwhile:

Gratuit, Abonnement

Q. Waitwhile prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Waitwhile.

Q. Avec quelles applications Waitwhile peut-il s'intégrer ?

Applications s'intégrant à Waitwhile :

Mailchimp, Salesforce Sales Cloud, Zapier

Q. Quelles sont les ressources d'aide disponibles pour Waitwhile ?

Ressources d'aide disponibles pour Waitwhile :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo

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