Tray.io

Notification and processing of work-in-progress are made possible by the program. In the decision flow, the decision-making process is effectively transmitted across levels. We've saved a lot of time by using this. It is also possible to access the remarks and troubles stored in the cloud at any time from any location, allowing for a faster resolution of the challenges.

It takes quite a time become familiar with the processes, but a lot of help is available through a quick email inquiry or personal chat with the support team. Other aspect of the software has no problem with us so far.

We needed a solution for our incident management system to grab data from Workday and populate records in the ITSM system so we wouldn't have to manually update those tables. Tray does a great job of going and reading a report we generate on the Workday side... sifting through it and comparing data in our ITSM... and then updating our ITSM tables accordingly. We have it run the workflow each morning so it keeps our ITSM system "up to date" with fresh data.

There's a bit of a learning curve, but I've found that the customer support techs are really helpful and genuinely want us to succeed with their product.

Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person.

Would be great if there were videos on how-to implement some of the integrations.
A user group/forum for newbies would be much welcomed
Debugging interface could be more user friendly
SF integration for new variables can be quite complex - would love some videos on how / to:
Not enough trigger options for workflows
Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss.

I dont have much else to say at this point. My experience using Tray has been, for the most part, positive.

Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful.

Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve.