--- description: FootPrints : qu'en pensent les utilisateurs ? Lisez les avis sur FootPrints, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FootPrints - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM](/directory/292/it-service-management-itsm/software) > [FootPrints](/software/108521/footprints) # FootPrints Canonical: https://www.getapp.fr/software/108521/footprints Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/108521/footprints?page=2) > Le centre de service FootPrints est une application logicielle d'automatisation et de gestion des services informatiques certifiée ITIL pour les PME. La solution cloud fournit divers outils pour la conduite du changement, la gestion des catalogues de services et des portefeuilles, la gestion des connaissances, l'automatisation des flux de travail, etc. > > Conclusion : 34 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.5/5** | 34 Avis | | Simplicité d’utilisation | 3.4/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: BMC Software - **Entreprise fondée en**: 1998 ## Contexte commercial - **Prix à partir de**: 1 000,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Catalogue de services - Contrôle du processus d'approbation - Création de tableaux de bord - Définition des priorités - Fonction de glisser-déposer - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la disponibilité - Gestion de projets - Gestion des capacités - Gestion des changements - Gestion des contrats/licences - Gestion des flux de travail - Gestion des incidents - Gestion des problèmes - Gestion des tickets de support - Gestion des versions ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Catégories connexes - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Logiciels similaires 1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (770 reviews) 3. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) 4. [SysAid](https://www.getapp.fr/software/90863/sysaid) — 4.5/5 (519 reviews) 5. [Caspio](https://www.getapp.fr/software/90524/caspio) — 4.6/5 (249 reviews) ## Avis ### "A Reliable Ticket Management System" — 4.0/5 > **Utilisateur vérifié** | *31 juillet 2018* | Enseignement supérieur > > **Avantages**: We use Footprints to manage tickets within our organization. I'm not an Administrator, but I work closely with the people who are and have access to manage some tickets as well. FootPrints is a very reliable ticket management system. > > **Inconvénients**: It is a little clunky at times. At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated. That said, the software is still efficient and works the way it needs to. ----- ### "A complete ITSM solution for Enterprise Companies" — 5.0/5 > **Utilisateur vérifié** | *29 mars 2018* | Taux de recommandation : 6.0/10 > > **Avantages**: FootPrints is the ITSM Solution Ferrari, as it may be adapted not only for IT processes but also for any other not IT process such as HR, Legal, Field Services, etc. configuring as many instances or workspace as you need in your organization for every of these processes. Its licensing is adaptable to the customer needs. It also has Mobile and web browser access, Graphical Workflow designer to configure your processes in an easy and fast way. > > **Inconvénients**: For asset management it is necessary the integration with BMC Client Management which means to pay for additional licensing in terms of number of assets and it increase the investment in comparison with other solutions that has asset management included. ----- ### "Mediocre Software" — 3.0/5 > **Robert** | *15 décembre 2020* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: The software is not super complicated to use. I would say, however, it would require a bit of brief instruction from a colleague to get started. > > **Inconvénients**: Again the software is not overly complicated, but navigation can be tricky at first. Finding past tickets, however is fairly easy IF you know how to do it. > > Being part of IT, our department used the software for it's intended purpose; IT help desk tickets. But then when our audiovisual software was taken away, administration wanted to use it for daily AV scheduling. Because tickets are meant to be entered for on-demand issues, scheduling of future setups and events is not possible. It can only be used for record keeping and to enter tickets for past happenings ----- ### "Footprints does a great job keeping your help desk tickets in order." — 4.0/5 > **Harold** | *16 août 2017* | Enseignement primaire et secondaire | Taux de recommandation : 7.0/10 > > **Avantages**: Configuration can be granular and specific for your needs Includes Knowledge base library Good query for tickets Email tickets are very descriptive Can assign roles to users > > **Inconvénients**: Initial configuration is involved, but straight forward. A bit of a learning curve for those who are not tech savvy. > > Footprints does a great job managing help tickets. ----- ### "Footprints is a great tool that helps us track interactions with our clients." — 4.0/5 > **Angie** | *27 juin 2017* > > **Avantages**: I like being able to do searches on previous calls. Working support, it is invaluable to be able to look at previous solutions to aid in today's issues. > > **Inconvénients**: Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/108521/footprints?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/108521/footprints) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées