Canny

4,7 (44)
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Gestion des demandes de fonctionnalités et des opinions des clients

En savoir plus sur Canny

Au fur et à mesure que votre entreprise se développe, la collecte et l'organisation des opinions de vos clients deviennent vraiment des tâches insurmontables. Vous voulez leur montrer que vous les écoutez, mais il n'est pas possible de tout maîtriser et votre équipe finit par devoir deviner les priorités du projet.

Canny est un emplacement unique pour recueillir toutes les opinions des clients qui vous fait gagner du temps en gérant toutes ces opinions tout en gardant vos clients informés. Permettez à vos clients de publier et de voter sur les opinions depuis votre site web ou votre application mobile. Vous obtiendrez une liste organisée des opinions que vous pouvez utiliser pour alimenter votre feuille de route.


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Canny ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Canny

4,7 (44)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,7 /5
(44)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,8/5
Support client
4,8/5

Vous avez déjà Canny ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 44
Elijah
Elijah
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Canny does EXACTLY what we needed

Publié le 21/06/2023

100/100, even have the fast support

100/100, even have the fast support

Avantages

We were looking for a solution that does what can’t does for months and finally found it. After we showed a user the board he he said “y’all are the first honest developers I’ve ever met”

Inconvénients

Would love a cleaner product timeline board. Ideally this would remove the need for Jira/trello solutions

Jahanzeb
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Canny is really the best by far (beats email and chat support)

Publié le 08/04/2020

Gives us a scalable way of having direct relationships with our customers.

Gives us a scalable way of having direct relationships with our customers.

Avantages

With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).

What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Inconvénients

There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

Alternatives envisagées 

UserVoice et Zendesk Suite

Pourquoi passer à Canny

Canny is more modern, easier to use, and just a better overall experience, built for exactly what we want it for.

Réponse de Canny

Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

Amit
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Beware - they refuse to listen to top-voted feedback

Publié le 03/02/2020

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback"...

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Avantages

UI seems nice, shame about the rest (see the cons section)

Inconvénients

The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Réponse de Canny

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

Chelsea
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Don't let customer feedback fall on deaf ears!

Publié le 05/11/2020

Easy to learn and quick to setup. This has made a positive such an impact to our business and with...

Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

Avantages

Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

Inconvénients

We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

Réponse de Canny

Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!

Owen
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellence

Publié le 16/09/2020

Avantages

Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.

Inconvénients

The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

Alternatives envisagées 

monday.com

Logiciel antérieur 

GitHub

Pourquoi passer à Canny

Company culture i believe Canny has nailed this and i like to use products that not only prove useful but give inspiration. Canny does just that.

Réponse de Canny

Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.

Afficher 5 avis sur 44 Lire tous les avis

Canny - FAQ

Voici quelques-unes des questions fréquentes sur Canny.

Types de licences disponibles pour Canny :

  • À partir de : 0,00 $US/mois
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Canny :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Canny est disponible :

anglais

Appareils pris en charge par Canny :

Applications s'intégrant à Canny :

Asana, Azure Active Directory, ClickUp, Discord, GitHub, Google Chrome, HubSpot CRM, Intercom, Jira, Microsoft Teams, Okta, OneLogin, Segment, Slack, Zapier

Ressources d'aide disponibles pour Canny :

Service client/e-mail, FAQ/forums, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Canny.