
Canny
En savoir plus sur Canny
Au fur et à mesure que votre entreprise se développe, la collecte et l'organisation des opinions de vos clients deviennent vraiment des tâches insurmontables. Vous voulez leur montrer que vous les écoutez, mais il n'est pas possible de tout maîtriser et votre équipe finit par devoir deviner les priorités du projet.
Canny est un emplacement unique pour recueillir toutes les opinions des clients qui vous fait gagner du temps en gérant toutes ces opinions tout en gardant vos clients informés. Permettez à vos clients de publier et de voter sur les opinions depuis votre site web ou votre application mobile. Vous obtiendrez une liste organisée des opinions que vous pouvez utiliser pour alimenter votre feuille de route.
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Avis
Vous avez déjà Canny ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Canny does EXACTLY what we needed
Publié le 21/06/2023
100/100, even have the fast support
100/100, even have the fast support
Avantages
We were looking for a solution that does what can’t does for months and finally found it. After we showed a user the board he he said “y’all are the first honest developers I’ve ever met”
Inconvénients
Would love a cleaner product timeline board. Ideally this would remove the need for Jira/trello solutions
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Canny is really the best by far (beats email and chat support)
Publié le 08/04/2020
Gives us a scalable way of having direct relationships with our customers.
Gives us a scalable way of having direct relationships with our customers.
Avantages
With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).
What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.
Inconvénients
There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).
Pourquoi passer à Canny
Canny is more modern, easier to use, and just a better overall experience, built for exactly what we want it for.Réponse de Canny
Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Beware - they refuse to listen to top-voted feedback
Publié le 03/02/2020
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback"...
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.
Avantages
UI seems nice, shame about the rest (see the cons section)
Inconvénients
The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
Réponse de Canny
Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.
We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.
We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.
I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.
Best of luck with Tallyfy!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Don't let customer feedback fall on deaf ears!
Publié le 05/11/2020
Easy to learn and quick to setup. This has made a positive such an impact to our business and with...
Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!
Avantages
Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.
Inconvénients
We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.
Réponse de Canny
Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellence
Publié le 16/09/2020
Avantages
Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.
Inconvénients
The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!
Alternatives envisagées
monday.comLogiciel antérieur
GitHubPourquoi passer à Canny
Company culture i believe Canny has nailed this and i like to use products that not only prove useful but give inspiration. Canny does just that.Réponse de Canny
Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.
Canny - FAQ
Voici quelques-unes des questions fréquentes sur Canny.Q. Quels sont les types de licence disponibles pour Canny ?
Types de licences disponibles pour Canny :
- À partir de : 0,00 $US/mois
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Canny ?
Utilisateurs habituels du logiciel Canny :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Canny est-il disponible ?
Langues dans lesquelles Canny est disponible :
anglais
Q. Canny prend-il en charge les appareils mobiles ?
Appareils pris en charge par Canny :
Q. Avec quelles applications Canny peut-il s'intégrer ?
Applications s'intégrant à Canny :
Asana, Azure Active Directory, ClickUp, Discord, GitHub, Google Chrome, HubSpot CRM, Intercom, Jira, Microsoft Teams, Okta, OneLogin, Segment, Slack, Zapier
Q. Quelles sont les ressources d'aide disponibles pour Canny ?
Ressources d'aide disponibles pour Canny :
Service client/e-mail, FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Canny.
- Logiciels de gestion des avis
- Logiciels de management des idées
- Logiciels de satisfaction client
- Logiciels de gestion de projet à but non lucratif
- Logiciels d'expérience client
- Outils de roadmap
- Logiciels de gestion des produits
- Logiciels de gestion de l'innovation
- Logiciels PLM
- Logiciels de relation client
- Logiciels CRM immobilier
- Logiciels de planification de projet
- Logiciels de suivi de projet
- Logiciels de PDM (Product Data Management)
- Logiciels d'analyse produit