--- description: Playvox : qu'en pensent les utilisateurs ? Lisez les avis sur Playvox, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Playvox - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de contact client](/directory/593/contact-center/software) > [Playvox](/software/108425/playvox) # Playvox Canonical: https://www.getapp.fr/software/108425/playvox Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/108425/playvox?page=2) > Avec Playvox, vous centraliserez et automatiserez l'ensemble de votre processus d'assurance qualité. Cela garantit que les performances de qualité sont toujours surveillées, mesurées, formées, reconnues et récompensées. Playvox aide les équipes du service client à se concentrer sur ce qui est le plus important en optimisant les tâches quotidiennes, augmentant ainsi la satisfaction au travail. > > Conclusion : 109 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 109 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Playvox - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Brésil, Canada, Colombie, Espagne, France, Irlande, Mexique, Portugal, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Analyse de la productivité - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Base de données des employés - Budgétisation et prévision - CRM - CTI (couplage téléphonie informatique) - Changement d'équipe - Codage et contrôle de documents - Communication multicanal - Demande de congés - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Fonctions pour call centers - Gestion de l'expérience client ## Intégrations (23 au total) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) ## Catégories connexes - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) - [Logiciels de gestion de la qualité](https://www.getapp.fr/directory/144/quality-management/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de gestion du personnel](https://www.getapp.fr/directory/267/workforce-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3470 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [HelpDesk](https://www.getapp.fr/software/116767/helpdesk) — 4.6/5 (182 reviews) ## Avis ### "Fantastic for Maintaining Neutrality in Internal Review Software" — 5.0/5 > **Shelby** | *16 octobre 2020* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: I love the ability to keep up with my progress as I grow in my role at my company. > > **Inconvénients**: I wish the interface was more modern and more user-friendly. ----- ### "Playvox is perfect for quality assurance between teams." — 5.0/5 > **David** | *1 novembre 2024* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions. > > **Inconvénients**: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool. > > Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress. ----- ### "very good" — 2.0/5 > **Utilisateur vérifié** | *31 octobre 2020* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 6.0/10 > > **Avantages**: It is very accurate and I thing there is no mistake happened with me > > **Inconvénients**: I think this program is very good but some times I feel that is not fair in total score ----- ### "Playvox rocks\!\!\!\!" — 5.0/5 > **Khim Cate** | *27 octobre 2023* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time. > > **Inconvénients**: None, everything is great and easy to access. > > It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized. ----- ### "Evaluating made easier" — 5.0/5 > **BRENNO** | *25 février 2021* | Banque | Taux de recommandation : 10.0/10 > > **Avantages**: I like that it's way easier to evaluate peers through playvox than it was with our previous method. We can also make better data analysis, and the process is faster. Training people to use Playvox is also not complicated at all. It's also very easy to train people to use it, since the tool is pretty much straight forward. Some wise guy said that the devil is within the details, and I really like the animation that appears when we complete the weekly workload\! Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions. And even though few people within my organization use it, I quite enjoy the possibility of personalization, when you can put your picture in your profile. > > **Inconvénients**: Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company. That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use. > > We spent valuable time with our previous quality assessment method, and playvox was basically a revolution inside the company. It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad. We recently more than doubled the number of people evaluating their peers, and it was a smooth process. Some doubts naturally came, but within a couple of days everybody was able to use the tool in a proper manner. The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult. Not to mention playvox's own graphics and collection of data. The "reports" part in Playvox is also really helpful in determining the total of evaluations per team in a time period. By using this tool we can reassure the team that every evaluation is being done properly, in the right numbers and in a timely fashion. ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/108425/playvox?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/108425/playvox) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Données structurées