--- description: ChurnZero : qu'en pensent les utilisateurs ? Lisez les avis sur ChurnZero, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de relation client](/directory/650/customer-engagement/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.fr/software/108329/churnzero Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/108329/churnzero?page=2) > ChurnZero est une plateforme d'engagement client et de fidélisation pour les équipes de customer success d'entreprises basées sur des abonnements qui permet de réduire les taux de désabonnement et d'augmenter les renouvellements. > > Conclusion : 131 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 131 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ChurnZero - **Pays**: Arlington, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 12 000,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Belgique, Canada, Irlande, Israël, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - API - Actions découlant d'un événement - Alertes de compte - Alertes/Notifications - Analyse ad hoc - Analyse de l'évolution des ventes - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Aperçu de Gantt/du calendrier - Authentification unique - Autorisations basées sur les rôles - Base de données de clients - Base de données de clients - Base de données de contacts - CRM - Cartographie du parcours client - Champs personnalisables ## Intégrations (29 au total) - AskNicely - Chargebee - ChartMogul - Freshdesk - Freshsales - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Jira - Maxio - Microsoft Teams - Mixpanel - Okta - Pendo ... et 14 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) ## Catégories connexes - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) - [Logiciels de suivi commercial](https://www.getapp.fr/directory/3059/sales-tracking/software) - [Logiciels d'onboarding client](https://www.getapp.fr/directory/3839/client-onboarding/software) ## Logiciels similaires 1. [Skalin](https://www.getapp.fr/software/2051814/skalin) — 4.9/5 (55 reviews) 2. [HubSpot Service Hub](https://www.getapp.fr/software/119575/hubspot-service-hub) — 4.4/5 (193 reviews) 3. [Custify](https://www.getapp.fr/software/128095/custify) — 4.9/5 (135 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [monday CRM](https://www.getapp.fr/software/2056613/monday-crm) — 4.7/5 (468 reviews) ## Avis ### "Sophisticated machine" — 5.0/5 > **Ana** | *11 mars 2022* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: The integration and CS support we have gotten > > **Inconvénients**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *19 novembre 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Inconvénients**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Meh" — 3.0/5 > **Christina** | *22 janvier 2020* | Marketing et publicité | Taux de recommandation : 4.0/10 > > **Avantages**: The one thing I really like about this software is the e-mail stream that it displays for each client account. > > **Inconvénients**: This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click. > > Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *8 juin 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Inconvénients**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- ### "Completely customizable for your needs" — 4.0/5 > **Emily** | *24 novembre 2018* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: We integrated our product in with ChurnZero so that we could track how our customers are using our product and what features they like and what features are not getting use as much. I love that we were to complete customize what data from our product gets pushed to ChrunZero. At every step of the integration we worked with our ChurnZero account representative and she was so helpful and very tentative to our needs and questions. > > **Inconvénients**: The integration has taken longer than we expected it to take, and are still working on some minor kinks. ----- Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/108329/churnzero?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/108329/churnzero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées