FieldConnect

FieldConnect

Mobile field service & workforce management

4,8/5 (6 avis)

FieldConnect - Présentation

Description du logiciel FieldConnect

FieldConnect is a modular, mobile solution for technicians, dispatchers, contractors, management, and customers across field service industries. It empowers field service teams by providing state-of-the-art mobile solutions designed around the business demands of field service organizations. Since 2002, FieldConnect continues to ignite optimized workflows, create simple engaging interfaces for technicians, generate expedient invoice processes for accounting, and increase efficiency for dispatchers. The field service solution of choice for Dexter + Chaney, Microsoft, Sage, Viewpoint, and top systems integrators.

FieldConnect - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

FieldConnect - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour FieldConnect :
Capture d'écran pour FieldConnect : Capture d'écran pour FieldConnect : Capture d'écran pour FieldConnect :

FieldConnect - Avis

FieldConnect - Avis

Note globale
4,8
/
5
Excellent
5

Très bien
1

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,7
Fonctionnalités
4,7
Simplicité d'utilisation
4,7
Support client
4,8
100% des utilisateurs recommandent cette application
Tim E.

Great setup and support. Ability to manage our service department via a web service is...

Able to move communications away from email and calls and more towards an ipad based system. Software was also able to more effectively manage paper items by using easy to create electronic forms and the ability to attach pictures to our work orders in our ERP.


Traduire avec Google Translate
Angie A.

Awesome products & great support/sales staff!


Traduire avec Google Translate
Charles B.

Used to change our plumbing/HVAC service company paperless, and speedy invoicing

The best things about this software is the seamless integration with Sage software. The transition into using it was very smooth for us, and Field Connect has a wonderful customer service team that worked with us throughout the whole process. It has also revolutionized our invoicing time, and has freed up our office staff to doing other tasks than laborious and time-consuming data entry off of handwritten Work Orders.

The cons would be that there are a few clunky aspects to the online component that the techs have to work with. On computers there is no issue, but once the service is opened online through a smartphone, some difficulties arise. The screen rotation is hard to work with, there's times the screen doesn't size right, sometimes entering text is hard for less tech-savvy individuals, and there are other difficult-to-use features that have been annoying to our technicians.

Overall it is a great product, and I would recommend it to anyone, but not without a heads up to some potential annoyances with parts of the online component to the software.


Traduire avec Google Translate
Greg H.

Very helpful in transitioning our organization from a paperless to electronic environment


Traduire avec Google Translate
Terry O.

FieldConnect implementation and integration with Spectrum software

FieldConnect implementation team guided us through an organized approach to implementing their software and its integration with our Spectrum accounting software. FC tweaked and customized aspects of their product to allow for integration with our Spectrum processes and procedures. The end result is a seamless integration of both softwares that meets all of our needs, including for our field techs, dispatching, and office support functions. I have never seen users adopt a new software solution so quickly and with zero resistance. I could not have hoped for a better outcome or implementation experience.


Traduire avec Google Translate
Tim E.
Secteur d'activité: Construction
Taille de l'entreprise: 201-500 employés
Traduire en français

Great setup and support. Ability to manage our service department via a web service is awesome.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/07/2017
Provenance de l'avis : Capterra

Able to move communications away from email and calls and more towards an ipad based system. Software was also able to more effectively manage paper items by using easy to create electronic forms and the ability to attach pictures to our work orders in our ERP.

Avantages

We were able to get our Service Department up and running faster with this software than if we had relied on Viewpoint alone. The ability to use any browser is awesome. Phone/Tablet/PC. Tech support is very responsive and knowledgeable. The performance of the software is great.

Inconvénients

We had no problems with this software that support couldn't quickly resolve. The price per license is a little pricey but still less than a viewpoint license cost.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Angie A.
Traduire en français

Awesome products & great support/sales staff!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/07/2017
Provenance de l'avis : Capterra

Avantages

Very user friendly and makes operations much easier. Great support if you run into issues or need help!

Inconvénients

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Charles B.
Traduire en français

Used to change our plumbing/HVAC service company paperless, and speedy invoicing

Publié le 18/05/2016
Provenance de l'avis : Capterra

The best things about this software is the seamless integration with Sage software. The transition into using it was very smooth for us, and Field Connect has a wonderful customer service team that worked with us throughout the whole process. It has also revolutionized our invoicing time, and has freed up our office staff to doing other tasks than laborious and time-consuming data entry off of handwritten Work Orders.

The cons would be that there are a few clunky aspects to the online component that the techs have to work with. On computers there is no issue, but once the service is opened online through a smartphone, some difficulties arise. The screen rotation is hard to work with, there's times the screen doesn't size right, sometimes entering text is hard for less tech-savvy individuals, and there are other difficult-to-use features that have been annoying to our technicians.

Overall it is a great product, and I would recommend it to anyone, but not without a heads up to some potential annoyances with parts of the online component to the software.

Note détaillée

Simplicité d'utilisation
Support client

Greg H.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 201-500 employés
Traduire en français

Very helpful in transitioning our organization from a paperless to electronic environment

Logiciel utilisé Autre pendant plus de deux ans
Publié le 21/07/2017
Provenance de l'avis : Capterra

Avantages

FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP

Inconvénients

Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Terry O.
Traduire en français

FieldConnect implementation and integration with Spectrum software

Publié le 19/05/2016
Provenance de l'avis : Capterra

FieldConnect implementation team guided us through an organized approach to implementing their software and its integration with our Spectrum accounting software. FC tweaked and customized aspects of their product to allow for integration with our Spectrum processes and procedures. The end result is a seamless integration of both softwares that meets all of our needs, including for our field techs, dispatching, and office support functions. I have never seen users adopt a new software solution so quickly and with zero resistance. I could not have hoped for a better outcome or implementation experience.

Note détaillée

Simplicité d'utilisation
Support client

Recommandation utilisateur
9,5/10
Basé sur 6 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

FieldConnect - Prix

FieldConnect - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 6 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

FieldConnect - Fonctionnalités

FieldConnect - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,7/5
Basé sur 6 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur FieldConnect

Plus d'informations sur FieldConnect

FieldConnect - Principales fonctionnalités

  • Commercial Properties
  • Electronic Signature
  • Equipment Management
  • Notifications
  • Preventive Maintenance
  • Quotes / Estimates
  • Quotes / Estimates
  • Quotes / Estimates
  • Quotes / Estimates
  • Recurring Appointments
  • Scheduling
  • Scheduling
  • Scheduling
  • Scheduling
  • Scheduling
  • Scheduling
  • Service History Tracking
  • Service History Tracking
  • Service History Tracking
  • Service History Tracking
  • Technician Management
  • Technician Management
  • Technician Management
  • Technician Management

Avantages

FieldConnect's solutions integrate seamlessly with existing ERPs, boosting efficiency and improving cash flow. A set of integration best practices ensures full adoption & execution of mobile solutions throughout the organization.

FieldConnect - FAQ

FieldConnect - FAQ

Voici quelques-unes des questions fréquentes sur FieldConnect.

Q. Quels sont les types de licence disponibles pour FieldConnect ?

Types de licences disponibles pour FieldConnect :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel FieldConnect ?

Fonctionnalités du logiciel FieldConnect :

  • Commercial Properties
  • Electronic Signature
  • Equipment Management
  • Notifications
  • Preventive Maintenance
  • Quotes / Estimates
  • Quotes / Estimates
  • Quotes / Estimates
  • Quotes / Estimates
  • Recurring Appointments
  • Scheduling
  • Scheduling
  • Scheduling
  • Scheduling
  • Scheduling
  • Scheduling
  • Service History Tracking
  • Service History Tracking
  • Service History Tracking
  • Service History Tracking
  • Technician Management
  • Technician Management
  • Technician Management
  • Technician Management

Q. Qui utilise FieldConnect ?

Utilisateurs habituels du logiciel FieldConnect :

Entreprises de taille moyenne

Q. Dans quelles langues FieldConnect est-il disponible ?

Langues dans lesquelles FieldConnect est disponible :

anglais

Q. Quels sont les types de licence disponibles pour FieldConnect ?

Types de licences disponibles pour FieldConnect:

Abonnement

Q. FieldConnect prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par FieldConnect.

Q. Avec quelles applications FieldConnect peut-il s'intégrer ?

Applications s'intégrant à FieldConnect :

Dynamics 365, Microsoft Dynamics 365 Business Central, Microsoft Dynamics GP, Microsoft Dynamics SL, QuickBooks, Sage CRM, Spectrum, Viewpoint

Q. Quelles sont les ressources d'aide disponibles pour FieldConnect ?

Ressources d'aide disponibles pour FieldConnect :

Support en ligne, Support téléphonique