Clock PMS - Présentation
Description du logiciel Clock PMS
Clock PMS est une plateforme cloud de gestion hôtelière incluant un libre-service client, un point de vente, des fonctionnalités de réservation, un gestionnaire de canaux, la gestion des événements et bien plus encore. En intégrant des outils tels que la gestion mobile du ménage, des calendriers, des listes de tâches, un moniteur de cuisine, la fonctionnalité de pré-autorisation de réservation, la gestion de compte, l'enregistrement numérique et la création de moteurs de réservation personnalisables, Clock PMS entend offrir un outil de gestion tout-en-un aux gérants d'hôtels.
Les outils d'Hotel PMS permettent à ses utilisateurs de gérer les tarifs et la disponibilité des chambres, et de garantir que les informations sont identiques sur toutes les plateformes de réservation grâce à la fonctionnalité d'auto-synchronisation de Clock PMS. Clock PMS vise à aider les hôtels à assurer une gestion client personnalisée avant, pendant et après leur visite grâce aux demandes de pré-réservation en libre-service, à l'enregistrement numérique depuis n'importe quel appareil, à un moniteur indiquant clairement la disponibilité et les tarifs et permettant de rechercher les meilleures offres, à l'historique client permettant de récompenser les clients fidèles, au concierge virtuel qui émet des recommandations et à des e-mails de suivi personnalisés avec des codes de réduction.
Grâce à ses fonctionnalités de traitement des paiements, Clock PMS permet aux utilisateurs d'accepter et de traiter les paiements de réservation, d'accepter les acomptes, de rembourser les réservations annulées et de prélever des montants de pré-autorisation soit par virement direct sur les terminaux CC, soit par carte de crédit ou par PayPal, Adyen, WorldPay et Authorize.net. Clock PMS laisse aux gérants d'hôtels le choix d'encaisser les clients pour leurs réservations et leurs factures via l'application web en libre-service ou en personne lors de l'enregistrement ou du départ.
Clock PMS - Présentation
Prix
Clock PMS - Fonctionnalités
Médias
Clock PMS - Avis
Clock PMS - Avis
A useful and very good channel manager.
I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.
I hope it will always be good like this :)
GREAT SYSTEM
Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.
after one year of using Clock review
Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.
Top Quality Program Great Technical Support Service
We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.
Great Customer Service and so much better than our last 2 softwares!!!
Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!
Comparatif des alternatives : note globale
Comparer avec les alternatives
A useful and very good channel manager.
Avantages
Easy to use, usefull, display colour, So far this software is good.
Inconvénients
So far it hasn't been found. Hope it will be better.
GREAT SYSTEM
Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.
Avantages
I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests.
Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen.
I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!
Inconvénients
Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue.
The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support)
Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.
after one year of using Clock review
Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.
Avantages
Easy to set up new company
Inconvénients
Credit Card processing
Réponse de Clock Software
Dear Jeffrey,
We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.
Top Quality Program Great Technical Support Service
We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.
Réponse de Clock Software
Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.
Great Customer Service and so much better than our last 2 softwares!!!
Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!
Avantages
Stability- Our last 2 softwares were constantly "upgrading" and causing numerous bugs. There were so many work arounds that training new people was extremely time consuming. CLOCK has many great features:
I can change the rate on one room class and it will change ALL of the rates on other room classes- such a time saver. But a property does not have to set it up that way.
The "To Do List" is incredibly helpful!
It integrates seamlessly with the OTAs like Expedia and Booking.com
Inconvénients
I wish that the standard rates for rooms appeared in the room chart and booking was easier from the room chart. But the way we have to do it works fine.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Clock PMS - Prix
Clock PMS - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Clock PMS - Fonctionnalités
Clock PMS - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Clock PMS - FAQ
Clock PMS - FAQ
Voici quelques-unes des questions fréquentes sur Clock PMS.
Q. Quels sont les types de licence disponibles pour Clock PMS ?
Types de licences disponibles pour Clock PMS :
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Clock PMS ?
Nous n'avons pas d'informations sur les fonctionnalités de Clock PMS.
Q. Qui utilise Clock PMS ?
Utilisateurs habituels du logiciel Clock PMS :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues Clock PMS est-il disponible ?
Langues dans lesquelles Clock PMS est disponible :
allemand, anglais, français, italien, néerlandais, russe
Q. Quels sont les types de licence disponibles pour Clock PMS ?
Types de licences disponibles pour Clock PMS:
Abonnement
Q. Clock PMS prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Clock PMS.
Q. Avec quelles applications Clock PMS peut-il s'intégrer ?
Applications s'intégrant à Clock PMS :
Atomize, Authorize.net, Facebook, Found Hero, Google AdWords, Google Maps, Lightspeed POS, PayPal, Wishbox, Worldpay
Q. Quelles sont les ressources d'aide disponibles pour Clock PMS ?
Ressources d'aide disponibles pour Clock PMS :
Support en ligne, Support téléphonique, Base de connaissances
I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.
I hope it will always be good like this :)