NinjaRMM

NinjaRMM

Plateforme de surveillance à distance et de gestion

4.9/5 (86 avis)

NinjaRMM - Présentation

Description du logiciel NinjaRMM

NinjaRMM est une plateforme de supervision et de gestion à distance centrée sur la sécurité et basée sur le cloud. NinjaRMM est dotée d'une technologie de surveillance à 360 degrés, d'une place de marché informatique et d'intégrations avec Autotask, ConnectWise et RepairShopr. NinjaRMM vise à fournir une solution simple aux professionnels de l'informatique et aux prestataires d'infogérance (MSP).

NinjaRMM - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

NinjaRMM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour NinjaRMM :
Capture d'écran pour NinjaRMM : Capture d'écran pour NinjaRMM : Visually monitor health of workstations, servers and networking gear Capture d'écran pour NinjaRMM : Enter customer details in customer editor Capture d'écran pour NinjaRMM : Search by name, ip, mac, user or serial number Capture d'écran pour NinjaRMM : Obtain device overview Capture d'écran pour NinjaRMM : Users can search on software inventory to track problems & perform remediation quickly Capture d'écran pour NinjaRMM : Track changes throughout infrastructure automatically Capture d'écran pour NinjaRMM : Automate maintenance tasks and manage patches/antivirus

NinjaRMM - Avis

NinjaRMM - Avis

Note globale
4.9
/
5 86 avis
Excellent
75

Très bien
10

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.8
Fonctionnalités
4.6
Simplicité d'utilisation
4.9
Support client
4.9
99% des utilisateurs recommandent cette application
Ryan R.

An Excellent Solution for Start-Up MSPs

Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems.

It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.


Traduire avec Google Translate
Christopher S.

Ninja saved us time by simplifying our MSP workflow


Traduire avec Google Translate
Donald M.

Fantastic Tool

NinjaRMM has been fantastic. It easily allows me to set policies for windows upgrade, software upgrades and installs, regular "house cleaning", common scripts and even customizable scripts. I like having everything I need on one dashboard, it allows me to spot trends as well as quickly diagnose issues. I love being able to access machines remotely in emergency situations. (aka when I forget my laptop.) I strongly recommend it to all my IT friends and have demoed it more than a few times to them.


Traduire avec Google Translate
Brian A.

Best RMM for the money and features

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.


Traduire avec Google Translate
Jamie S.

RMM with not enough going on for it

None. We choose not to use this software as it didn't do what we wanted it to do.


Traduire avec Google Translate
Ryan R.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

An Excellent Solution for Start-Up MSPs

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/04/2019
Provenance de l'avis : Capterra

Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems.

It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Avantages

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Inconvénients

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Christopher S.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Ninja saved us time by simplifying our MSP workflow

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 11/11/2019
Provenance de l'avis : Capterra

Avantages

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

Inconvénients

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Donald M.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Fantastic Tool

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10/02/2020
Provenance de l'avis : Capterra

NinjaRMM has been fantastic. It easily allows me to set policies for windows upgrade, software upgrades and installs, regular "house cleaning", common scripts and even customizable scripts. I like having everything I need on one dashboard, it allows me to spot trends as well as quickly diagnose issues. I love being able to access machines remotely in emergency situations. (aka when I forget my laptop.) I strongly recommend it to all my IT friends and have demoed it more than a few times to them.

Avantages

I love being able to spot trends with the machines, but the number one thing is just the amount of time it saves me. I know some people love overtime, but I would rather spend some time with my family then mundane and monotonous tasks. The NinjaRMM tool lets me do that whether that is at home or using that time saved on more constructive projects.

Inconvénients

The one thing I would add is that the back button should work. Either that or NinjaRmm should add one because it would make moving around alot easier. Granted with the 4.5 release there is now a favorites list which is really handy because of the lack of a back button.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brian A.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Best RMM for the money and features

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/10/2019
Provenance de l'avis : Capterra

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Avantages

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Inconvénients

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jamie S.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

RMM with not enough going on for it

Logiciel utilisé Autre pendant Essai gratuit
Publié le 25/07/2018
Provenance de l'avis : Capterra

None. We choose not to use this software as it didn't do what we wanted it to do.

Avantages

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Inconvénients

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 3.0/10

Recommandation utilisateur
9.6/10
Basé sur 86 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

NinjaRMM - Prix

NinjaRMM - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.8/5
Basé sur 86 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

NinjaRMM - Fonctionnalités

NinjaRMM - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des applications
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Sécurité SSL
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4.6/5
Basé sur 86 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

NinjaRMM - FAQ

NinjaRMM - FAQ

Voici quelques-unes des questions fréquentes sur NinjaRMM.

Q. Quels sont les types de licence disponibles pour NinjaRMM ?

Types de licences disponibles pour NinjaRMM :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel NinjaRMM ?

Nous n'avons pas d'informations sur les fonctionnalités de NinjaRMM.

Q. Qui utilise NinjaRMM ?

Utilisateurs habituels du logiciel NinjaRMM :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues NinjaRMM est-il disponible ?

Langues dans lesquelles NinjaRMM est disponible :

anglais

Q. Quels sont les types de licence disponibles pour NinjaRMM ?

Types de licences disponibles pour NinjaRMM:

Abonnement

Q. NinjaRMM prend-il en charge les appareils mobiles ?

Appareils pris en charge par NinjaRMM :

Android, iPhone

Q. Avec quelles applications NinjaRMM peut-il s'intégrer ?

Applications s'intégrant à NinjaRMM :

CloudBerry Backup, Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, PROMYS CRM Help Desk PSA, RepairShopr, SolarWinds Passportal, Splashtop Business Access, TeamViewer

Q. Quelles sont les ressources d'aide disponibles pour NinjaRMM ?

Ressources d'aide disponibles pour NinjaRMM :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo