NinjaRMM - Présentation

Description du logiciel NinjaRMM

NinjaRMM est une plateforme de supervision et de gestion à distance centrée sur la sécurité et basée sur le cloud. NinjaRMM est dotée d'une technologie de surveillance à 360 degrés, d'une place de marché informatique et d'intégrations avec Autotask, ConnectWise et RepairShopr. NinjaRMM vise à fournir une solution simple aux professionnels de l'informatique et aux prestataires d'infogérance (MSP).

NinjaRMM - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

NinjaRMM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Allemagne
Langues
anglais

Médias

Visually monitor health of workstations, servers and networking gear
Enter customer details in customer editor
Search by name, ip, mac, user or serial number
Obtain device overview
Users can search on software inventory to track problems & perform remediation quickly
Track changes throughout infrastructure automatically
Automate maintenance tasks and manage patches/antivirus
Vidéo de NinjaRMM Capture d'écran pour NinjaRMM : Visually monitor health of workstations, servers and networking gear Capture d'écran pour NinjaRMM : Enter customer details in customer editor Capture d'écran pour NinjaRMM : Search by name, ip, mac, user or serial number Capture d'écran pour NinjaRMM : Obtain device overview Capture d'écran pour NinjaRMM : Users can search on software inventory to track problems & perform remediation quickly Capture d'écran pour NinjaRMM : Track changes throughout infrastructure automatically Capture d'écran pour NinjaRMM : Automate maintenance tasks and manage patches/antivirus

NinjaRMM - Avis

NinjaRMM - Avis

Note globale
4,9
/
5
Excellent
92

Très bien
12

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,8
Fonctionnalités
4,6
Simplicité d'utilisation
4,9
Support client
4,9
99% des utilisateurs recommandent cette application
Nicolas L.

Simple et efficace


Tim V.

Best RMM tool on the market

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.


Traduire avec Google Translate
Kamran H.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.


Traduire avec Google Translate
Jamie S.

RMM with not enough going on for it

None. We choose not to use this software as it didn't do what we wanted it to do.


Traduire avec Google Translate
Nick A.

Must read for anyone exploring RMM options in the marketplace... Look no further!

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.


Traduire avec Google Translate
Nicolas L.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés

Simple et efficace

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 18/08/2020
Provenance de l'avis : Capterra

Avantages

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tim V.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Best RMM tool on the market

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 22/05/2020
Provenance de l'avis : Capterra

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Avantages

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Inconvénients

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kamran H.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/09/2020
Provenance de l'avis : Capterra

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Avantages

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Inconvénients

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jamie S.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

RMM with not enough going on for it

Logiciel utilisé Autre pendant Essai gratuit
Publié le 25/07/2018
Provenance de l'avis : Capterra

None. We choose not to use this software as it didn't do what we wanted it to do.

Avantages

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Inconvénients

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 3.0/10

Nick A.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Must read for anyone exploring RMM options in the marketplace... Look no further!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/09/2020
Provenance de l'avis : Capterra

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

Avantages

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Inconvénients

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,6/10
Basé sur 105 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

NinjaRMM - Prix

NinjaRMM - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,8/5
Basé sur 105 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

NinjaRMM - Fonctionnalités

NinjaRMM - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Fonctionnalité de recherche
Gestion de la conformité
Gestion des flux de travail
Gestion des utilisateurs
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,6/5
Basé sur 105 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

NinjaRMM - FAQ

NinjaRMM - FAQ

Voici quelques-unes des questions fréquentes sur NinjaRMM.

Q. Quels sont les types de licence disponibles pour NinjaRMM ?

Types de licences disponibles pour NinjaRMM :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel NinjaRMM ?

Nous n'avons pas d'informations sur les fonctionnalités de NinjaRMM.

Q. Qui utilise NinjaRMM ?

Utilisateurs habituels du logiciel NinjaRMM :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues NinjaRMM est-il disponible ?

Langues dans lesquelles NinjaRMM est disponible :

anglais

Q. Quels sont les types de licence disponibles pour NinjaRMM ?

Types de licences disponibles pour NinjaRMM:

Abonnement

Q. NinjaRMM prend-il en charge les appareils mobiles ?

Appareils pris en charge par NinjaRMM :

Android, iPhone

Q. Avec quelles applications NinjaRMM peut-il s'intégrer ?

Applications s'intégrant à NinjaRMM :

Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, MSP360 Backup, PROMYS CRM Help Desk PSA, SolarWinds Passportal, Splashtop Business Access, Splashtop Remote Support, TeamViewer

Q. Quelles sont les ressources d'aide disponibles pour NinjaRMM ?

Ressources d'aide disponibles pour NinjaRMM :

Support téléphonique, Support en ligne, FAQ, Tutoriels vidéo, Forum, Base de connaissances