NinjaRMM

NinjaRMM

Plateforme de surveillance à distance et de gestion

4.9/5 (80 avis)

NinjaRMM - Présentation

NinjaRMM est une plateforme de supervision et de gestion à distance centrée sur la sécurité et basée sur le cloud. NinjaRMM est dotée d'une technologie de surveillance à 360 degrés, d'une place de marché informatique et d'intégrations avec Autotask, ConnectWise et RepairShopr. NinjaRMM vise à fournir une solution simple aux professionnels de l'informatique et aux prestataires d'infogérance (MSP).

Prix

À partir de
N/A
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Allemagne, Royaume-Uni, États-Unis

Langues

anglais

NinjaRMM - Avis

Note globale
4.9/5
99% d'avis positifs
70
Excellent
9
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Brian O.
Traduire avec Google Translate

Excellent RMM for newcomers and experienced in the industry

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/07/2019
Provenance de l'avis : Capterra

The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

Avantages

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

Inconvénients

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Ryan R.
Traduire avec Google Translate

An Excellent Solution for Start-Up MSPs

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/04/2019
Provenance de l'avis : Capterra

Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems.

It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Avantages

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Inconvénients

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Olivier G.
Traduire avec Google Translate

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/07/2017
Provenance de l'avis : Capterra

Proactive service
Real time issues detection
Scheduled action

Win a lot of time !

Avantages

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window).

- Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool...

- Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.)

- Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning

- Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly

- Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Inconvénients

- Mac OS : all functionnalities are not yet available, especially software actions

- Would like to have a netflow, syslog and backup in NMS for more firewall providers

Traduire avec Google Translate

Réponse de NinjaRMM, LLC

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Lucas W.
Traduire avec Google Translate

ninjaRMM slices through the RMM competition

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/06/2017
Provenance de l'avis : Capterra

Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.

What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Avantages

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Inconvénients

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Traduire avec Google Translate

Réponse de NinjaRMM, LLC

Hi Lucas,

Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017!

Please feel free to reach out to me if you have any questions or feedback, pm@ninjamsp.com

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Brian A.
Traduire avec Google Translate

Best RMM for the money and features

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/10/2019
Provenance de l'avis : Capterra

Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.

Avantages

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

Inconvénients

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

NinjaRMM - Prix

À partir de
N/A
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

NinjaRMM - Fonctionnalités

  • API
  • Audit
  • Contrôle d'accès
  • Gestion des flux de travail
  • Notifications automatiques
  • Rapports et statistiques
  • Suivi des activités
  • Tableau de bord d'activités
  • Visualisation de données

  • Alertes et remontée des problèmes
  • Données en temps réel
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des applications
  • Monitoring
  • Outils de collaboration
  • Rapports en temps réel
  • Surveillance en temps réel
  • Sécurité SSL

NinjaRMM - FAQ

Voici quelques-unes des questions fréquentes sur NinjaRMM.

Q. Quels sont les types de licence disponibles pour NinjaRMM ?

Types de licences disponibles pour NinjaRMM :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel NinjaRMM ?

Nous n'avons pas d'informations sur les fonctionnalités de NinjaRMM.

Q. Qui utilise NinjaRMM ?

Utilisateurs habituels du logiciel NinjaRMM :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues NinjaRMM est-il disponible ?

Langues dans lesquelles NinjaRMM est disponible :

anglais

Q. Quels sont les types de licence disponibles pour NinjaRMM ?

Types de licences disponibles pour NinjaRMM:

Abonnement

Q. NinjaRMM prend-il en charge les appareils mobiles ?

Appareils pris en charge par NinjaRMM :

Android, iPhone

Q. Avec quelles applications NinjaRMM peut-il s'intégrer ?

Applications s'intégrant à NinjaRMM :

CloudBerry Backup, Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, PROMYS CRM Help Desk PSA, RepairShopr, SolarWinds Passportal, Splashtop Business Access, TeamViewer

Q. Quelles sont les ressources d'aide disponibles pour NinjaRMM ?

Ressources d'aide disponibles pour NinjaRMM :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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