BriteBiz

Easy to use - this means that new staff pick it up quickly and that the systems put in place are carried out. A common problem with CRMs is that they are not intuitive and so procedures are not followed.
Feature rich - all of my requirements have been met with BB, from initial enquiry through our website to dealing with customers post sales.
Pipeline management and summary stats are really good and give me the info I need at a glance.
Excellent service - a number of improvements that I have suggested have been implemented and quickly which is a great sign for a SaaS product.

We describe our business in two eras: pre-BriteBiz and post-BriteBiz. The first era was admin heavy and we used loads of different software to run our business. It was confusing and difficult to use these different systems. In the post-BriteBiz era everything is on one central platform. I really like the following features:

- Very easy-to-use - for a system this powerful it's amazing that it's that simple to use.
- Integration with Xero, sales and accounting in one place, cuts out double data entry.
- Client portals, can share all information we need to and they can login to their own portal.
- CRM functionality with an excellent user experience
- The ability to take payments
- Great customer service

That we didn't find them sooner. Sounds silly but took a lot of searching to come across them. Would have saved us a lot of time.