Glew

Outil analytics d'e-commerce pour les vendeurs en ligne

4,4 /5 (46 avis) Donnez votre avis !

Glew - Présentation

Description du logiciel Glew

Glew est un outil analytics pour la vente en ligne multicanal destiné aux boutiques hébergées sur WooCommerce, Shopify et Magento. Il propose des informations clients, des analytics de marchandise et des rapports de performance pour les commerces de détail en ligne et les agences numériques. Les utilisateurs peuvent connecter toutes les plateformes qui gèrent leur entreprise en un seul endroit. Un processus ETL (Extract Transform Load) traite les données en vue d'un reporting cross-canal transparent et d'obtenir des informations exploitables grâce à des visualisations de données, des rapports automatisés, des alertes, etc.

Glew propose plus de 30 intégrations pour la vente en ligne, les points de vente, le marketing et la publicité, la gestion des stocks, l'expédition, les abonnements, l'ERP (Enterprise Resource Planning), etc. Glew peut extraire des données de toutes ces sources et les stocker dans des data warehouses intelligents, les transformer pour obtenir un reporting précis et fournir des informations exploitables pour aider les utilisateurs à développer leur activité. Glew propose un accès amélioré aux données grâce à des analytics avancés sur les performances, les clients, les produits, les canaux de commercialisation, etc. Cette solution aide ainsi ses utilisateurs à prendre des décisions plus judicieuses pour leur commerce.

Glew - Présentation

Prix

À partir de
199,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Glew - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Médias

Performance analytics
Top products
Product segments
Discount analytics
Facebook ad analytics
Capture d'écran pour Glew : Performance analytics Capture d'écran pour Glew : Top products Capture d'écran pour Glew : Product segments Capture d'écran pour Glew : Discount analytics Capture d'écran pour Glew : Facebook ad analytics

Glew - Avis

Note globale
4,4
/
5
Excellent
33

Très bien
6

Moyen
3

Médiocre
0

Mauvais
4

Rapport qualité-prix
4,1
Fonctionnalités
4,2
Simplicité d'utilisation
4,3
Support client
4,2
85% des utilisateurs recommandent cette application
Jonathan j S.

The best "SNAPSHOT" Solution to Understand your eCommerce Business!

Glew has been an absolute dream to work with. We started with our rep who later transitioned to our primary support contact as well. The team is clearly passionate about the product and it shows. Thier commitment to product development and consumer education is by far my favorite aspect.

They host regular webinars, not just training on the product but on bigger industry trends in understanding attribution modeling, acquisition tactics and how to incorporate this data into your decision-making and marketing plans.

This is a huge step plus and helps provide the knowledge and data for you and your team to grow your business.


Traduire avec Google Translate
Nathan B.

Exactly what we needed

For the first six months at my company, we quite literally couldn't export sales data [that contained the SKUs] from Magento. We tried everything. No stones were left unturned. Believe me, I know how crazy that sounds. I was completely dumbfounded and frustrated by this for a long time. Consider the wide array of limitations associated with being unable to export *any* historical sales data... Before I found Glew, I used Google Analytics and a custom purchasing dashboard in Magento. neither of which suited our needs very well.
I have experienced a few issues with Glew and the data veracity and consistent accuracy thereof, but the support team is generally pretty responsive and helpful. Naturally, the more complex the problem, the longer it takes to resolve. The one pain point of Glew is the occasional instability and inaccuracy of data aggregation. Unless I notice sales data that's obviously wrong or new SKUs that are missing, it's highly likely it will fly under the radar, which concerns me. I wish an error code was thrown or a flag raised if data is not aggregating correctly.
Glew was exactly what our company needed and alleviated a few high priority pain points. Everyone in our company receives the daily snapshot, which is an awesome feature. When it comes to sales and purchasing, I cannot think of one question that arose and was unable to be answered by Glew or exportable data from Glew. I, quite literally, use Glew multiple times every single day. Couldn't live without


Traduire avec Google Translate
Jamie S.

Not meant for small businesses or startups

During the time we used Glew, it was exceptional insight into our business without having to do too much digging across multiple applications. It gave us some valuable suggestions to allow us to focus on the right items in our store and reposition our brand.


Traduire avec Google Translate
Gary M.

Scam Company With Bait & Switch Approach

One of the worst experiences I have ever had with a company. Buyer beware of bait and switch sales tactics with slimy contracts.

Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. [SENSITIVE CONTENT HIDDEN] specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments .


Traduire avec Google Translate
Caroline F.

Fantastic CRM & BI Tool

We are solving CRM, customer data, product data and inventory data insights and issues with Glew.


Traduire avec Google Translate
Jonathan j S.
Secteur d'activité: Articles de sport
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

The best "SNAPSHOT" Solution to Understand your eCommerce Business!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 16/10/2019
Provenance de l'avis : Capterra

Glew has been an absolute dream to work with. We started with our rep who later transitioned to our primary support contact as well. The team is clearly passionate about the product and it shows. Thier commitment to product development and consumer education is by far my favorite aspect.

They host regular webinars, not just training on the product but on bigger industry trends in understanding attribution modeling, acquisition tactics and how to incorporate this data into your decision-making and marketing plans.

This is a huge step plus and helps provide the knowledge and data for you and your team to grow your business.

Avantages

Glew.io really excels at thing - putting easy to comprehend dashboards at your fingertips with actionable insights for managing your e-commerce business. Whether it's daily reports for you to act on, or delving into rich history of reports for trends forecasts, Glew thrives in merrying in all data from your connected platforms into an easy to understand and customize report.

I can quickly see inventory velocity, conversion rate trends, channel marketing gains all coming in from analytics, marketing and CMS system playing together seamlessly.

What's best, it's great to share and show snippets to stakeholders with ease, but quickly make custom reports or facet down on the data for your day-to-day to find actionable insights to grow your business.

This is all on top a responsive staff and tech support team that has supported us growing from 1 site to 10 sites in less than a year.

Inconvénients

Like all aggregator data platforms, not everything is supported or can provide all things to all users.

That said, with 3 months on the platform - Glew surprised us by regular adding new integrations and debuting a new one for Salesforce that help complete the complete Stack for us.

It's worth noting, Glew does not replace your analytics platforms such as GA, Adobe or built-in reporting with your CMS. It merely enhances them and make the data digestable and multi-faceted by merging all of these sources for new analysis.

This does require you have your analytics set-up correctly. So make sure GOALs, KPIs and funnels are configured correctly on the primary system or they will just give you bad data once imported into Glew.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Nathan B.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Exactly what we needed

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/02/2020
Provenance de l'avis : Capterra

For the first six months at my company, we quite literally couldn't export sales data [that contained the SKUs] from Magento. We tried everything. No stones were left unturned. Believe me, I know how crazy that sounds. I was completely dumbfounded and frustrated by this for a long time. Consider the wide array of limitations associated with being unable to export *any* historical sales data... Before I found Glew, I used Google Analytics and a custom purchasing dashboard in Magento. neither of which suited our needs very well.
I have experienced a few issues with Glew and the data veracity and consistent accuracy thereof, but the support team is generally pretty responsive and helpful. Naturally, the more complex the problem, the longer it takes to resolve. The one pain point of Glew is the occasional instability and inaccuracy of data aggregation. Unless I notice sales data that's obviously wrong or new SKUs that are missing, it's highly likely it will fly under the radar, which concerns me. I wish an error code was thrown or a flag raised if data is not aggregating correctly.
Glew was exactly what our company needed and alleviated a few high priority pain points. Everyone in our company receives the daily snapshot, which is an awesome feature. When it comes to sales and purchasing, I cannot think of one question that arose and was unable to be answered by Glew or exportable data from Glew. I, quite literally, use Glew multiple times every single day. Couldn't live without

Avantages

- Glew provides much of the data that we were unable to export from Magento in an easily accessible way.
- Even people with little or no Glew experience can navigate and utilize for simple tasks, but the capabilities are vast and the features are robust which opens the door to great insights.
- Bespoke reports can be set to be delivered to your inbox at a specific time.
- The vast majority of data is exportable in CSV format, so even if Glew doesn't have the report you need, you can export the data and make it yourself.

Inconvénients

- every time we create new products, they are not automatically included in the next import. I typically have to generate a ticket for the Glew team.
- it is occasionally prone to data aggregation errors . There have been instances where I have noticed sales data is incorrect. With the help of the support team, we always get to the bottom of it, but I wish it was more consistently accurate.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Jamie S.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Not meant for small businesses or startups

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 17/09/2020
Provenance de l'avis : Capterra

During the time we used Glew, it was exceptional insight into our business without having to do too much digging across multiple applications. It gave us some valuable suggestions to allow us to focus on the right items in our store and reposition our brand.

Avantages

Glew has amazing analytics that tell you a few insights that are hard to get anywhere else unless you have a financial analysis on staff. Some things I find incredible are the analytics that actually allow you to see suggestions on different items to offer customers as a bundle deal. You can also see quite easily which items don't bring you enough profit to make it worth advertising and keep focused on only the most profitable items in your store.

Inconvénients

This application is incredible but way too much for any business not bringing in at the very least $50k per year. If you bring in less than this, utilize whatever free tools you can find until then. For medium-larger businesses, this tool seems practically essential.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 5.0/10

Gary M.
Secteur d'activité: E-learning
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Scam Company With Bait & Switch Approach

Logiciel utilisé Autre pendant 6 à 12 mois
Publié le 21/02/2020
Provenance de l'avis : Capterra

One of the worst experiences I have ever had with a company. Buyer beware of bait and switch sales tactics with slimy contracts.

Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. [SENSITIVE CONTENT HIDDEN] specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments .

Avantages

Didn't do anything we needed it for and what it was promised to do.

Inconvénients

They wanted an additional $4,000-5,0000 to customize our app after setup because it didn't work with the SOFTWARE THAT THEY SAID IT WOULD WORK WITH.

Traduire en français

Réponse de Glew

Hi there - this is Abby from Glew. I'm so sorry to hear you haven't had a positive experience with our product. It's our primary goal to make sure all of our clients see value in Glew, and it sounds like there was some miscommunication from the start with your subscription. We'd love to get on a call to figure out a solution. You can email me directly at abby.healy[at]glew.io and I'll make sure you're connected with the right person. - Abby

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Caroline F.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Fantastic CRM & BI Tool

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/02/2020
Provenance de l'avis : Capterra

We are solving CRM, customer data, product data and inventory data insights and issues with Glew.

Avantages

Integrating all of the data is very simple and easy through custom API calls. Sync your accounts, hit sync and data is there in 24-28 hours.

Inconvénients

If you use Enterprise, you really need a skilled team to develop dashboards who know SQL, Python and R.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
9,2/10
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Glew - Prix

Glew - Prix

À partir de
199,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Glew - Fonctionnalités

Glew - Fonctionnalités

API
Analyse des tendances
Analyse en temps réel
Analyse prédictive
Analyse visuelle
Business Intelligence
Création de tableaux de bord
Données en temps réel
Filtrage des données
Graphiques
Importation et exportation de données
Intégration de tiers
Monitoring
Outils de collaboration
Rapports ad hoc
Rapports et statistiques
Rapports personnalisables
Sources de données multiples
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,2/5
Basé sur 46 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Glew - FAQ

Glew - FAQ

Voici quelques-unes des questions fréquentes sur Glew.

Q. Quels sont les types de licence disponibles pour Glew ?

Types de licences disponibles pour Glew :

À partir de: 199,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Glew ?

Nous n'avons pas d'informations sur les fonctionnalités de Glew.

Q. Qui utilise Glew ?

Utilisateurs habituels du logiciel Glew :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Glew est-il disponible ?

Langues dans lesquelles Glew est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Glew ?

Types de licences disponibles pour Glew:

Abonnement

Q. Glew prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Glew.

Q. Avec quelles applications Glew peut-il s'intégrer ?

Applications s'intégrant à Glew :

BigCommerce, Emma, Engagement Cloud, Mailchimp, Marketo Engage, Pardot, Peoplevox, Shopify, Twitter, Xero

Q. Quelles sont les ressources d'aide disponibles pour Glew ?

Ressources d'aide disponibles pour Glew :

Support téléphonique, Support en ligne