SDK de messagerie et API de discussion pour les applications mobiles et les sites Internet
4.4/5 (24 avis)SendBird est un SDK de messagerie personnalisable et une API de discussion qui permettent aux entreprises de proposer une messagerie intégrée à leurs applications pour leurs applications mobiles, web et grand public. La plateforme fournit le SDK client, l'interface utilisateur frontale nécessaire et le système dorsal permettant une communication transparente entre les utilisateurs, de la messagerie individuelle et du chat en groupe aux canaux à grande échelle. Cette solution de discussion en ligne s'adresse à un grand nombre d'industries et pour des utilisations variées : e-commerce, services à la demande, services bancaires, OTA et messagerie d'entreprise pour les communautés en ligne, streaming vidéo en direct, jeux et rencontres.
SendBird inclut une fonctionnalité de partitionnement automatique qui scinde ou fusionne automatiquement les forums de discussion en fonction de la taille du public afin de maintenir un niveau d'engagement constant. La régulation intelligente aide le public à suivre les conversations en contrôlant la vitesse à laquelle les messages sont affichés. Les utilisateurs peuvent configurer des dictionnaires personnalisés afin d'empêcher automatiquement les courriers indésirables et de filtrer les contenus blasphématoires. Les outils de modération permettent de surveiller et de modérer les forums de discussion, ainsi que de gérer les utilisateurs abusifs en gelant les canaux, en désactivant les utilisateurs, en supprimant/interdisant les utilisateurs des forums de discussion et en désactivant complètement les utilisateurs.
SendBird permet aux entreprises d'interagir avec les cerveaux des robots de conversation et de les intégrer aux fonctions de discussion et de messagerie de leur application. Les notifications push sont envoyées en temps réel pour mettre à jour les utilisateurs qui ne se trouvent pas dans l'application, tandis que les messages de l'administrateur affichent l'activité des utilisateurs et les notifications aux autres utilisateurs dans les canaux de discussion. Les utilisateurs peuvent envoyer des fichiers et des données personnalisées, telles que des vidéos, dans des messages de discussion en utilisant la fonctionnalité de transfert de fichier. La génération de vignettes automatiques transforme ces fichiers en vignettes visibles dans la fenêtre de messagerie. Les accusés de lecture aident à suivre l'état de lecture des messages et des indicateurs de frappe s'affichent en temps réel à chaque fois qu'un utilisateur tape quelque chose de l'autre côté de l'écran.
Avantages
Plug and Play
Inconvénients
Needed to customize quite a bit and the customer support is not the fastest.
I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be.
Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases.
Avantages
Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally.
Inconvénients
- Needs better technical support.
- Needs a better front-end solution.
- Not very easy to implement.
I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch.
A few things in the suggestion box:
- Faster, faster, faster! Make the API as fast as possible.
- Improve your console to make it easier to drill down into a conversation when needed
Avantages
Ease of use.
Decent SDK and REST interface.
Inconvénients
Documentation is a little thin. It could be more robust with details, examples, and use cases.
Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird)
Not having to implement it by ourselves :)
Avantages
On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.
Inconvénients
The fact it is not open source I would say. Open sourcing it would make it better for the community.
Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.
No need to develop chatting tool, Low cost for using such tool
Avantages
Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service.
Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years!
Voici quelques-unes des questions fréquentes sur SendBird.
Types de licences disponibles pour SendBird :
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de SendBird.
Utilisateurs habituels du logiciel SendBird :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles SendBird est disponible :
anglais
Types de licences disponibles pour SendBird:
Gratuit, Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par SendBird.
Nous n'avons pas d'informations sur les intégrations offertes par SendBird.
Ressources d'aide disponibles pour SendBird :
FAQ, Base de connaissances, Support en ligne, Support téléphonique
Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box.
Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes.
All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get.
If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io.
We ultimately decided on Sendbird, and have been pretty happy thus far.