Ordyx - Prix, fonctionnalités, avis et comparateur de logiciels

Ordyx

Mobile-friendly, hybrid, cloud-based restaurant & bar POS

3.3/5 (18 avis)

Ordyx - Présentation

Ordyx is a point of sale (POS) system for single or multi-location restaurant and bar operations that enables managers and staff to track orders, take payments, and monitor sales. The platform provides the tools to help organizations understand their business, services and products, and more importantly their customers. The solution uses both standard terminals and mobile devices (including iPads) for full dining and quick service restaurants, bars, hotels, nightclubs, and more.

Ordyx features include online ordering, inventory tracking, time and attendance, and full reporting. The system automatically sends a text message to the user’s mobile device based on predetermined alerts, such as store closings, when an employee is entering overtime, if a manager allows more comps or voids than permitted, and more. Managers are provided with the capability of making approvals while on the go with Ordyx's feature for remote authorizations. Additional features include a customer loyalty program, and a delivery system with Google Maps integration.

Ordyx Mobile includes a tableside ordering system that allows wait staff and cashiers to take orders from customers at their table, or anywhere within the establishment. Users are provided with full access to all menus and modifiers from any smartphone or tablet. The system also acts as a "line buster", enabling staff to take orders from customers who are waiting in line, such as at quick service establishments, to help reduce overall wait times.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Ordyx - Avis

Note globale
3.3/5
56% d'avis positifs
2
Excellent
8
Très bien
4
Moyen
2
Médiocre
2
Horrible

Ordyx is a generally fine software, but a few quirks interfere with it being great.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21.07.2017
Provenance de l'avis : Capterra

It interfaces with out hotel software, that's about it.

Avantages

Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.

Inconvénients

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.

* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.

* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.

* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.

* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.

* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.

* No ability to remove tip line from receipts.

* Weird phrasing on things (recipes instead of items) makes learning back end confusing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10

Don't go with Ordyx

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06.03.2017
Provenance de l'avis : SoftwareAdvice

System has major flaws in reporting and we acitvely seeking new POS system. In addition TERRIBLE customer service on all counts. Do not go with this company.

Avantages

None.

Inconvénients

Clunky interface, MAJOR reporting error, lack of customer service. In the face of these major issues we were not contacted by management and no effort was made to keep our business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

The Support went down the tubes

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23.12.2017
Provenance de l'avis : SoftwareAdvice

There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.

Avantages

The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels

Inconvénients

If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Ease of use, provides most features needed and pricing is reasonable.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21.07.2017
Provenance de l'avis : Capterra

Avantages

The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words

Inconvénients

Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

The Best that I have found, and I searched everywhere

Publié le 19.12.2015
Provenance de l'avis : Capterra

Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.

Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.

Thank you Ordyx for making my life easier
Joe

Note détaillée

Simplicité d'utilisation
Support client

Ordyx - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Lite: $49.00 Standard: $59.00, additional terminals: $17.00 Contact Ordyx for detailed pricing information.

Ordyx - Fonctionnalités

  • Catering
  • Customer / House Accounts (details and history)
  • Delivery management
  • Delivery with Google Maps
  • Detailed Cash Management
  • Easily Split/Merge Checks
  • Enterprise Management (multiple locations)
  • Free Employee Training
  • Gift Card Processing
  • Ingredient-Level Inventory Management
  • Loyalty reward program for customers
  • Manager approvals
  • Off-Site Management
  • Online ordering
  • Online ordering
  • PCI compliant
  • Real-Time Full Reporting
  • Real-time e-mail/SMS notifications (voids, comps, etc)
  • Remote Access
  • Sales monitoring
  • Supports loyalty program
  • Table management
  • Time and Attendance
  • Tips management

Ordyx - Avantages

Ordyx automatically sends real-time e-mail and SMS notifications based on pre-determined alerts regarding hours, store closing, voids, comps, and more.

The platform is able to detect internet disconnection, maintaining all data locally, and automatically synchronizes information with the Ordyx server once connection is reestablished.

With Ordyx Mobile, wait staff is able to take orders from customers at the table, or anywhere within the establishment via mobile device.

Remote authorizations functionality allows managers to comp or void an item from anywhere in the world.

Ordyx provides seamless integrations with other third party credit card processors, property management systems, accounting and payroll, productivity platforms, and loyalty systems for added functionality.

Ordyx - FAQ

Voici quelques-unes des questions fréquentes sur Ordyx.

Q. Quels sont les types de licence disponibles pour Ordyx ?

Types de licences disponibles pour Ordyx :

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Lite: $49.00

Standard: $59.00, additional terminals: $17.00

Contact Ordyx for detailed pricing information.

Q. Quelles sont les principales fonctionnalités du logiciel Ordyx ?

Fonctionnalités du logiciel Ordyx :

  • Catering
  • Customer / House Accounts (details and history)
  • Delivery management
  • Delivery with Google Maps
  • Detailed Cash Management
  • Easily Split/Merge Checks
  • Enterprise Management (multiple locations)
  • Free Employee Training
  • Gift Card Processing
  • Ingredient-Level Inventory Management
  • Loyalty reward program for customers
  • Manager approvals
  • Off-Site Management
  • Online ordering
  • Online ordering
  • PCI compliant
  • Real-Time Full Reporting
  • Real-time e-mail/SMS notifications (voids, comps, etc)
  • Remote Access
  • Sales monitoring
  • Supports loyalty program
  • Table management
  • Time and Attendance
  • Tips management

Q. Qui utilise Ordyx ?

Utilisateurs habituels du logiciel Ordyx :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Ordyx est-il disponible ?

Langues dans lesquelles Ordyx est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Ordyx ?

Types de licences disponibles pour Ordyx:

Abonnement

Q. Ordyx prend-il en charge les appareils mobiles ?

Appareils pris en charge par Ordyx :

Android, iPhone, iPad

Q. Avec quelles applications Ordyx peut-il s'intégrer ?

Applications s'intégrant à Ordyx :

ADP Workforce Now, Authorize.net, Frontdesk Anywhere, HotSchedules, MailChimp, Marketman Restaurant Inventory, Pike13, QuickBooks, WebRezPro PMS, Worldpay

Q. Quelles sont les ressources d'aide disponibles pour Ordyx ?

Ressources d'aide disponibles pour Ordyx :

Support en ligne, Support téléphonique