Point de vente hybride, basé sur le cloud et adapté aux mobiles, destiné aux restaurants et aux bars3.4/5 (19 avis)
Ordyx est un système de point de vente destiné aux restaurants et bars disposant d'un ou plusieurs sites, qui permet aux gestionnaires et au personnel de suivre les commandes, d'accepter les paiements et de suivre les ventes. La plateforme fournit tous les outils nécessaires pour aider les organisations à mieux comprendre leurs activités, services et produits, mais surtout leurs clients. La solution utilise à la fois des terminaux standard et des appareils mobiles (y compris des iPads) pour les restaurants gastronomiques, la restauration rapide, les bars, les hôtels, les discothèques, etc.
Les fonctionnalités d'Ordyx incluent la commande en ligne, le suivi de l'inventaire, la gestion du temps, ainsi que le reporting complet. Le système envoie automatiquement un message texte au périphérique mobile de l'utilisateur en fonction d'alertes prédéterminées, telles que les fermetures de magasins, le moment auquel un employé passe en heures supplémentaires, si un responsable autorise plus d'offres gratuites ou d'annulation qu'il n'y est autorisé, et ainsi de suite. Les responsables peuvent effectuer des approbations même lorsqu'ils sont en déplacement grâce à la fonctionnalité d'Ordyx permettant les autorisations à distance. Les autres fonctionnalités incluent un programme de fidélisation de la clientèle et un système de livraison avec intégration de Google Maps.
Ordyx Mobile comprend un système de commande à la table qui permet aux serveurs et aux caissiers de prendre les commandes des clients à leur table ou partout ailleurs dans l'établissement. Les utilisateurs disposent d'un accès complet à tous les menus et modificateurs depuis tout smartphone ou tablette. Le système réduit également les files d'attente, en permettant au personnel de prendre les commandes des clients qui attendent, par exemple dans les établissements à service rapide, afin de réduire les temps d'attente globaux.
It interfaces with out hotel software, that's about it.
Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.
Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.
* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.
* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.
* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.
* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.
* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.
* No ability to remove tip line from receipts.
* Weird phrasing on things (recipes instead of items) makes learning back end confusing.
There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.
The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels
If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.
The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words
Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.
Thank you for your review! We appreciate your feedback! At Ordyx we are constantly working on improving our software to provide our customers with the best service.
Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.
Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.
Thank you Ordyx for making my life easier
We appreciate the feedback and will continue to make improvements on our support process.
Overall, a good program for basic functions. Lack of trained knowledge makes it hard to use efficiently and getting support can be a challenge at times.
Generally, it is easy to add items to this system. We use it as our POS and out timekeeping system. The ability to add/edit employees is good.
There are several things that I do not like about the system. FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team. (not enough of them?) Without better knowledge, it feels difficult to utilize many of the higher end features of this system. In addition, use of remote platforms is difficult, bordering on impossible and getting help in solving the problem is equally difficult.
Voici quelques-unes des questions fréquentes sur Ordyx.
Types de licences disponibles pour Ordyx :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Ordyx.
Utilisateurs habituels du logiciel Ordyx :
Entreprises de taille moyenne, PME
Langues dans lesquelles Ordyx est disponible :
Types de licences disponibles pour Ordyx:
Appareils pris en charge par Ordyx :
Android, iPhone, iPad
Applications s'intégrant à Ordyx :
ADP Workforce Now, Authorize.net, HotSchedules, Magpie Property Management Software, Mailchimp, MarginEdge, Marketman, Pike13, QuickBooks, Worldpay
Ressources d'aide disponibles pour Ordyx :
Support en ligne, Support téléphonique