Ordyx

Ordyx

Point de vente hybride, basé sur le cloud et adapté aux mobiles, destiné aux restaurants et aux bars

3.4/5 (19 avis)

Ordyx - Présentation

Description du logiciel Ordyx

Ordyx est un système de point de vente destiné aux restaurants et bars disposant d'un ou plusieurs sites, qui permet aux gestionnaires et au personnel de suivre les commandes, d'accepter les paiements et de suivre les ventes. La plateforme fournit tous les outils nécessaires pour aider les organisations à mieux comprendre leurs activités, services et produits, mais surtout leurs clients. La solution utilise à la fois des terminaux standard et des appareils mobiles (y compris des iPads) pour les restaurants gastronomiques, la restauration rapide, les bars, les hôtels, les discothèques, etc.

Les fonctionnalités d'Ordyx incluent la commande en ligne, le suivi de l'inventaire, la gestion du temps, ainsi que le reporting complet. Le système envoie automatiquement un message texte au périphérique mobile de l'utilisateur en fonction d'alertes prédéterminées, telles que les fermetures de magasins, le moment auquel un employé passe en heures supplémentaires, si un responsable autorise plus d'offres gratuites ou d'annulation qu'il n'y est autorisé, et ainsi de suite. Les responsables peuvent effectuer des approbations même lorsqu'ils sont en déplacement grâce à la fonctionnalité d'Ordyx permettant les autorisations à distance. Les autres fonctionnalités incluent un programme de fidélisation de la clientèle et un système de livraison avec intégration de Google Maps.

Ordyx Mobile comprend un système de commande à la table qui permet aux serveurs et aux caissiers de prendre les commandes des clients à leur table ou partout ailleurs dans l'établissement. Les utilisateurs disposent d'un accès complet à tous les menus et modificateurs depuis tout smartphone ou tablette. Le système réduit également les files d'attente, en permettant au personnel de prendre les commandes des clients qui attendent, par exemple dans les établissements à service rapide, afin de réduire les temps d'attente globaux.

Ordyx - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Ordyx - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais, espagnol

Captures d'écran

Capture d'écran pour Ordyx : Users are provided with full access to all menus and modifiers from any device, smartphone or tablet
Capture d'écran pour Ordyx : Users are provided with full access to all menus and modifiers from any device, smartphone or tablet Capture d'écran pour Ordyx : Create and edit floor plans and assign names or numbers to tables Capture d'écran pour Ordyx : Login, click in or out, and access back office data via mobile device Capture d'écran pour Ordyx : Mobile ordering features enable staff to take orders from customers who are waiting in line

Ordyx - Avis

Note globale
3.4
/
5 19 avis
Excellent
2

Très bien
9

Moyen
4

Médiocre
2

Mauvais
2

Rapport qualité-prix
2.8
Fonctionnalités
3.1
Simplicité d'utilisation
3.3
Support client
2.8
58% des utilisateurs recommandent cette application
Joe R.

The Best that I have found, and I searched everywhere

Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.

Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.

Thank you Ordyx for making my life easier
Joe


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Joe R.

The Support went down the tubes

There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.


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Utilisateur vérifié

Good system, but not easy to learn without instruction

Overall, a good program for basic functions. Lack of trained knowledge makes it hard to use efficiently and getting support can be a challenge at times.


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Ben S.

Ordyx is a generally fine software, but a few quirks interfere with it being great.

It interfaces with out hotel software, that's about it.


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Utilisateur vérifié

We have used Ordyx as our Point of Sales system for the past 3 years at our alehouse and grill.

Much improved over previous system, do recall what it was,


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Joe R.
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The Best that I have found, and I searched everywhere

Publié le 19/12/2015
Provenance de l'avis : Capterra

Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.

Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.

Thank you Ordyx for making my life easier
Joe

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Réponse de Ordyx

We appreciate the feedback and will continue to make improvements on our support process.

Note détaillée

Simplicité d'utilisation
Support client

Joe R.
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

The Support went down the tubes

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/12/2017
Provenance de l'avis : SoftwareAdvice

There are many other options out there so if you need a company that cares about you as a customer then I would not recommend this company. Sad to say they used to but not anymore.

Avantages

The mobility of accessing the POS from anywhere. They have been receptive to suggestions in the past. They used to be very good at all levels

Inconvénients

If there is a problem the support is nothing like it used to be they hire inept tech people that sound like you are interrupting the game time and are unwilling to make an effort to help resolve anything. I have been with this company for 3.5 years now paying the monthly fees for 3 locations and in the recent year, the support has gone down to nothing anything like it was before. I think that they maybe grew too fast and lost sight of what keeps customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Utilisateur vérifié
Secteur d'activité: Restaurants
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Good system, but not easy to learn without instruction

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 28/04/2019
Provenance de l'avis : Capterra

Overall, a good program for basic functions. Lack of trained knowledge makes it hard to use efficiently and getting support can be a challenge at times.

Avantages

Generally, it is easy to add items to this system. We use it as our POS and out timekeeping system. The ability to add/edit employees is good.

Inconvénients

There are several things that I do not like about the system. FIrstly, it is not easy to learn without direct tuition from a trainer at ORDYX. The customer support system seems difficult to navigate and there is not very good immediate response from the team. (not enough of them?) Without better knowledge, it feels difficult to utilize many of the higher end features of this system. In addition, use of remote platforms is difficult, bordering on impossible and getting help in solving the problem is equally difficult.

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Réponse de Ordyx

Thank you for your review! We appreciate your feedback. At Ordyx we are constantly working on improving our software to provide our customers with the best service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Ben S.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Ordyx is a generally fine software, but a few quirks interfere with it being great.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/07/2017
Provenance de l'avis : Capterra

It interfaces with out hotel software, that's about it.

Avantages

Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.

Inconvénients

Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.

* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.

* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.

* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.

* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.

* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.

* No ability to remove tip line from receipts.

* Weird phrasing on things (recipes instead of items) makes learning back end confusing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Utilisateur vérifié
Taille de l'entreprise: 501-1 000 employés
Traduire avec Google Translate

We have used Ordyx as our Point of Sales system for the past 3 years at our alehouse and grill.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/01/2018
Provenance de l'avis : Capterra

Much improved over previous system, do recall what it was,

Avantages

Cloud based with , for the most part, a reasonably good set of canned reports. The front of the house functionality is good.

Inconvénients

Wholesale price increases are difficulty to accomplish. Customer service always points the finger at the internet provider first. They make changes without fully explaining what will and has changed, you're up to your own to figure it out or call them.

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Réponse de Ordyx

Thank you for your review! We appreciate your feedback. At Ordyx we are constantly working on improving our software to provide our customers with the best service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Recommandation utilisateur
5.8/10
Basé sur 19 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Ordyx - Prix

Ordyx - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
2.8/5
Basé sur 19 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Ordyx - Fonctionnalités

Ordyx - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rappels
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
3.1/5
Basé sur 19 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Ordyx - FAQ

Ordyx - FAQ

Voici quelques-unes des questions fréquentes sur Ordyx.

Q. Quels sont les types de licence disponibles pour Ordyx ?

Types de licences disponibles pour Ordyx :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Ordyx ?

Nous n'avons pas d'informations sur les fonctionnalités de Ordyx.

Q. Qui utilise Ordyx ?

Utilisateurs habituels du logiciel Ordyx :

Entreprises de taille moyenne, PME

Q. Dans quelles langues Ordyx est-il disponible ?

Langues dans lesquelles Ordyx est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour Ordyx ?

Types de licences disponibles pour Ordyx:

Abonnement

Q. Ordyx prend-il en charge les appareils mobiles ?

Appareils pris en charge par Ordyx :

Android, iPhone, iPad

Q. Avec quelles applications Ordyx peut-il s'intégrer ?

Applications s'intégrant à Ordyx :

ADP Workforce Now, Authorize.net, HotSchedules, Magpie Property Management Software, Mailchimp, MarginEdge, Marketman, Pike13, QuickBooks, Worldpay

Q. Quelles sont les ressources d'aide disponibles pour Ordyx ?

Ressources d'aide disponibles pour Ordyx :

Support en ligne, Support téléphonique