
En savoir plus sur Pendo
Pendo est une plateforme d'expérience produit permettant aux équipes de capturer les données et les comportements d'utilisation des produits, de recueillir des opinions et d'influencer le comportement avec la messagerie intégrée à l'application. En fournissant aux utilisateurs les outils nécessaires pour analyser l'utilisation de leurs clients, les organisations peuvent déterminer les fonctionnalités qui génèrent l'engagement et cibler les groupes segmentés, améliorant ainsi l'expérience client.
L'outil d'analyse comportementale permet aux utilisateurs d'extraire et d'analyser des données telles que le temps passé sur l'application, les points de dépôt et les tendances au fil du temps. À l'aide de ces données, les utilisateurs peuvent apporter des modifications en fonction des résultats et créer du matériel ciblé pour des groupes d'utilisateurs spécifiques. Afin de faciliter un ciblage efficace, Pendo permet aux utilisateurs de définir des segments d'utilisateur personnalisés en fonction du comportement afin de cibler intelligemment, à l'aide de guides et de procédures en ligne. À l'aide des modèles de Pendo, les utilisateurs peuvent créer et personnaliser des guides sous forme d'infobulles, de bannières et de boîtes lumineuses, mettant en évidence les mises à jour de fonctionnalités ou fournissant un support.
Afin d'améliorer l'expérience utilisateur, Pendo fournit aux utilisateurs les outils nécessaires pour déployer des sondages d'opinion et des enquêtes, permettant aux entreprises de réunir des données quantitatives et qualitatives. Les utilisateurs peuvent exécuter des formulaires d'opinions dans l'application et calculer des scores de promoteur net (NPS) afin de comprendre d'où vient l'insatisfaction. Les résultats sont fournis en temps réel dans l'application Pendo afin que les actions nécessaires puissent être prises.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Tool For Analytics, Gathering User Feedback, and Customer Outreach
Publié le 15/11/2022
I love Pendo! It's fun to use and I always discover new insights into our users and product.
I love Pendo! It's fun to use and I always discover new insights into our users and product.
Avantages
Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams.
Inconvénients
There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization.

- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Combines good product analytics with in-app guides and NPS tracking. And that's killer.
Publié le 05/01/2019
We now use it across several products in the MailUp Group (https://mailupgroup.com). For example,...
We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.
Avantages
What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights.
Inconvénients
First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages).
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Shop around
Publié le 17/04/2017
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to...
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.
This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).
Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.
I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.
Avantages
The UI is modern and appealing
Inconvénients
The software is inconsistent, buggy and unpredictable.

- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Still learning, but loving it
Publié le 19/11/2018
We jumped into investing the use of the Pendo platform believing it would help us better understand...
We jumped into investing the use of the Pendo platform believing it would help us better understand our customers and raise our engagement with them. We've been very please with the ability to do that as well as enhance the experience of our application to our customers and customize communications and interactions that have never been possible in our software.
Avantages
Even before the software, I've been very impressed by Pendo's customer support model. The proactive interaction we received in onboarding and ongoing support has been something I've consistently referred back to our own client services team as a model for how things are done. They have multiple team members accountable to different actions/experiences with us and they do it in a fluid fashion where it never feels like anyone drops the ball.
As for the software, I pull up our dashboard every morning and look at our customer interaction from the day before. Its very simple to follow individual customer behavior as well as overall trends. Per the recommendation of their onboarding team, I and 2 other team members sit down weekly for a Pendo meeting to talk about how we are using the data to further our company and what our next initiatives are
Pendo also integrates well with both Salesforce and Tableau, 2 other platforms we use extensively. Some of the visualizations that lack in the application, we can customize to our needs using Tableau
Inconvénients
There are some small quirks that we haven't worked our way around yet. We get a lot of community feedback from the Pendomonium Slack channel, but sometimes us and others in that community feel like we are trying to group solve problems rather than Pendo coming out with a simple solution.

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Great Customer Intelligence Software
Publié le 06/04/2018
Avantages
The granularity of data that Pendo surfaces, and the actionability it presents to its users, is among the best I've seen in this space. It's only for lack of time that I haven't dug more into the features we have available to us. I particularly like the ability to great guided experiences that vary based on the segment the user is in. As a product manager, I often log in just to poke around the usage numbers to see if I am taken down any interesting usage paths that cause me to think more critically about why certain behaviors are being exhibited, and Pendo makes that data very accessible.
Inconvénients
I think Pendo's usability / user interface could use some work. It has a very hierarchical UI, and it's often easy to get confused about where you are within a particular workflow and how to navigate one layer back. The guided experience creation and testing is getting better, but still has a ways to go in terms of a clean user experience. Feature tagging and page creation often takes a long time to process, and it can stall out your workflow.
Pendo - FAQ
Voici quelques-unes des questions fréquentes sur Pendo.Q. Quels sont les types de licence disponibles pour Pendo ?
Types de licences disponibles pour Pendo :
- Type de licence : Version gratuite
- Version d’essai gratuite : Non disponible
Q. Qui utilise Pendo ?
Utilisateurs habituels du logiciel Pendo :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Pendo est-il disponible ?
Langues dans lesquelles Pendo est disponible :
anglais
Q. Pendo prend-il en charge les appareils mobiles ?
Appareils pris en charge par Pendo :
Q. Avec quelles applications Pendo peut-il s'intégrer ?
Applications s'intégrant à Pendo :
Amazon Redshift, Calendly, ChurnZero, Confluence, Domo, Drift, Elastic Enterprise Search, Fivetran, Fullstory, Gainsight CS, HelpDocs, HubSpot CRM, Igloo, Intercom, Jira, LaunchDarkly, LogRocket, Looker, Salesforce Sales Cloud, Segment, Slack, Snowflake, Tableau, Tray.io, TrustRadius, UserTesting, Voxpopme, WordPress, Zapier, Zendesk Suite, inVision
Q. Quelles sont les ressources d'aide disponibles pour Pendo ?
Ressources d'aide disponibles pour Pendo :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Pendo.
- Logiciels d'analyse de données qualitatives
- Logiciels de relation client
- Logiciels de web analytics
- Logiciels de mobile analytics
- Outils UX (expérience utilisateur)
- Logiciels onboarding
- Logiciels de parcours client
- Logiciels de gestion des produits
- Plateformes d'adoption numérique
- Logiciels d'expérience client
- Logiciels d'analyse produit
- Logiciels d'engagement des collaborateurs
- Outils de roadmap
- Logiciels d'engagement de ventes