Pendo
Utilisation du produit et capture de données comportementales
4,5 /5 (187 avis) Donnez votre avis !Pendo - Présentation
Description du logiciel Pendo
Pendo est une plateforme d'expérience produit permettant aux équipes de capturer les données et les comportements d'utilisation des produits, de recueillir des opinions et d'influencer le comportement avec la messagerie intégrée à l'application. En fournissant aux utilisateurs les outils nécessaires pour analyser l'utilisation de leurs clients, les organisations peuvent déterminer les fonctionnalités qui génèrent l'engagement et cibler les groupes segmentés, améliorant ainsi l'expérience client.
L'outil d'analyse comportementale permet aux utilisateurs d'extraire et d'analyser des données telles que le temps passé sur l'application, les points de dépôt et les tendances au fil du temps. À l'aide de ces données, les utilisateurs peuvent apporter des modifications en fonction des résultats et créer du matériel ciblé pour des groupes d'utilisateurs spécifiques. Afin de faciliter un ciblage efficace, Pendo permet aux utilisateurs de définir des segments d'utilisateur personnalisés en fonction du comportement afin de cibler intelligemment, à l'aide de guides et de procédures en ligne. À l'aide des modèles de Pendo, les utilisateurs peuvent créer et personnaliser des guides sous forme d'infobulles, de bannières et de boîtes lumineuses, mettant en évidence les mises à jour de fonctionnalités ou fournissant un support.
Afin d'améliorer l'expérience utilisateur, Pendo fournit aux utilisateurs les outils nécessaires pour déployer des sondages d'opinion et des enquêtes, permettant aux entreprises de réunir des données quantitatives et qualitatives. Les utilisateurs peuvent exécuter des formulaires d'opinions dans l'application et calculer des scores de promoteur net (NPS) afin de comprendre d'où vient l'insatisfaction. Les résultats sont fournis en temps réel dans l'application Pendo afin que les actions nécessaires puissent être prises.
Pendo - Présentation
Prix
Types de licence
Pendo - Fonctionnalités
Médias
Pendo - Avis
Pendo - Avis
Combines good product analytics with in-app guides and NPS tracking. And that's killer.
We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.
Great product
Very good. The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.
Shop around
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.
This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).
Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.
I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.
Love having Pendo for analytics AND product feedback. Game changer
Pendo Brings the Insights
Pendo has been fantastic for us. Within just a few months from implementation, we've been able to gather information on our users' behavior that we've never had before. Gaining this insight has opened our eyes to so many more questions and opportunities for our company to grow and thrive.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Combines good product analytics with in-app guides and NPS tracking. And that's killer.
Avantages
What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights.
Inconvénients
First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages).
Great product
Very good. The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.
Avantages
It is a significant investment, but so many benefits, it is worth it. The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it. The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend! Wish had discovered it years before.
Inconvénients
Works well for standard web apps. If your app doesn't change URL for each page you visit then there may be issues tracking at volume. Not insurmountable but needs more time, thought.
Shop around
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.
This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).
Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.
I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.
Avantages
The UI is modern and appealing
Inconvénients
The software is inconsistent, buggy and unpredictable.
Love having Pendo for analytics AND product feedback. Game changer
Avantages
I couldn't live without Pendo Feedback now that I've been using it. It makes collecting and organizing product feedback and feature requests so easy and I love how visible it is to the whole organization. I'm the only Product Manager at our company so having tools to help automate and organize product requests for all of our products is a life saver.
I also really appreciate how easy it was to setup usage analytics and how little engineering effort it took. Since it has been setup, I haven't needed engineering for anything related Pendo and can do everything on my own.
Inconvénients
No complaints or major issues with their analytics or feedback products.
Pendo Brings the Insights
Pendo has been fantastic for us. Within just a few months from implementation, we've been able to gather information on our users' behavior that we've never had before. Gaining this insight has opened our eyes to so many more questions and opportunities for our company to grow and thrive.
Avantages
This software is incredibly robust and easy to use. Usually you have to trade one for the other, but not with Pendo. I am able to easily get behavioral analytics as well as launch in-app guidance with the click of a button!
Inconvénients
We are a multi-app/single platform company, so some of the features that are geared towards single-app don't work out of the box for us. However, Pendo support and Pendo pro-services teams have been AMAZING and have found ways to accommodate my needs every time.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Pendo - Prix
Pendo - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Pendo - Fonctionnalités
Pendo - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Pendo - FAQ
Pendo - FAQ
Voici quelques-unes des questions fréquentes sur Pendo.
Q. Quels sont les types de licence disponibles pour Pendo ?
Types de licences disponibles pour Pendo :
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Pendo ?
Nous n'avons pas d'informations sur les fonctionnalités de Pendo.
Q. Qui utilise Pendo ?
Utilisateurs habituels du logiciel Pendo :
PME, Entreprises de taille moyenne
Q. Dans quelles langues Pendo est-il disponible ?
Langues dans lesquelles Pendo est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Pendo ?
Types de licences disponibles pour Pendo:
Gratuit, Abonnement
Q. Pendo prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Pendo.
Q. Avec quelles applications Pendo peut-il s'intégrer ?
Applications s'intégrant à Pendo :
Aysling Service Operations, Aysling Vendor Management, Igloo Software, LogRocket, MagHub, Natero, Rippling, Salesforce Sales Cloud, Strikedeck, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Pendo ?
Ressources d'aide disponibles pour Pendo :
Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo
We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.