Pendo
Utilisation du produit et capture de données comportementales
4,4 /5 (146 avis) Donnez votre avis !Pendo - Présentation
Description du logiciel Pendo
Pendo est une plateforme d'expérience produit permettant aux équipes de capturer les données et les comportements d'utilisation des produits, de recueillir des opinions et d'influencer le comportement avec la messagerie intégrée à l'application. En fournissant aux utilisateurs les outils nécessaires pour analyser l'utilisation de leurs clients, les organisations peuvent déterminer les fonctionnalités qui génèrent l'engagement et cibler les groupes segmentés, améliorant ainsi l'expérience client.
L'outil d'analyse comportementale permet aux utilisateurs d'extraire et d'analyser des données telles que le temps passé sur l'application, les points de dépôt et les tendances au fil du temps. À l'aide de ces données, les utilisateurs peuvent apporter des modifications en fonction des résultats et créer du matériel ciblé pour des groupes d'utilisateurs spécifiques. Afin de faciliter un ciblage efficace, Pendo permet aux utilisateurs de définir des segments d'utilisateur personnalisés en fonction du comportement afin de cibler intelligemment, à l'aide de guides et de procédures en ligne. À l'aide des modèles de Pendo, les utilisateurs peuvent créer et personnaliser des guides sous forme d'infobulles, de bannières et de boîtes lumineuses, mettant en évidence les mises à jour de fonctionnalités ou fournissant un support.
Afin d'améliorer l'expérience utilisateur, Pendo fournit aux utilisateurs les outils nécessaires pour déployer des sondages d'opinion et des enquêtes, permettant aux entreprises de réunir des données quantitatives et qualitatives. Les utilisateurs peuvent exécuter des formulaires d'opinions dans l'application et calculer des scores de promoteur net (NPS) afin de comprendre d'où vient l'insatisfaction. Les résultats sont fournis en temps réel dans l'application Pendo afin que les actions nécessaires puissent être prises.
Pendo - Présentation
Prix
Types de licence
Pendo - Fonctionnalités
Médias
Pendo - Avis
Pendo - Avis
Used at Multiple Companies / Highly Recommend
Pendo is a Lifesaver
The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems.
Good tracking, but you get what you set up
Outputs depend greatly on the familiarity of those setting up the page/feature tags and segments. It can be cleaned up later, but it's not a trivial effort to set up, and little happens automatically.
Shop around
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.
This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).
Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.
I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.
Valuable Insights!
From a product perspective, we have gained so much insight into our customers and how they are using our products. We can identify at-risk customers easily and work to get them back on track. Additionally, we recently purchased and implemented the new Feedback module which is going to allow us to centralize all enhancement requests and finally have a data informed product roadmap. We derive a ton of value with this product and it is truly changing the way we do business.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Used at Multiple Companies / Highly Recommend
Avantages
Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users.
Inconvénients
Sometimes the reports bug-out, but the support team is quick to respond.
Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement.
Pendo is a Lifesaver
The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems.
Avantages
Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow.
Inconvénients
One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics.
Good tracking, but you get what you set up
Outputs depend greatly on the familiarity of those setting up the page/feature tags and segments. It can be cleaned up later, but it's not a trivial effort to set up, and little happens automatically.
Avantages
Tracking snippet is fast to install. For a SaaS solution, it starts logging events right away, regardless of whether a page or feature is tagged. This helps later, new tags retroactively apply based on logs.
Inconvénients
Setup was very tedious, each page and feature needed to be tagged individually. Some features like app filters or groups didn't work for all of our solutions, leading to redundant naming conventions.
Shop around
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.
This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).
Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.
I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.
Avantages
The UI is modern and appealing
Inconvénients
The software is inconsistent, buggy and unpredictable.
Valuable Insights!
From a product perspective, we have gained so much insight into our customers and how they are using our products. We can identify at-risk customers easily and work to get them back on track. Additionally, we recently purchased and implemented the new Feedback module which is going to allow us to centralize all enhancement requests and finally have a data informed product roadmap. We derive a ton of value with this product and it is truly changing the way we do business.
Avantages
We love all the data we have gained about our users and have a much stronger understanding of what they do within our applications. In addition, Pendo has made communication with our customers really easy, especially in times of crisis. I also feel as though we are arming our ENTIRE organization with information they need to do their job. All functions within our organization derive value from this platform and that isn't easy to achieve! Updates are also released regularly which tells me this is an organization that is dedicated to their customers.
Inconvénients
I think with such an amazing platform, it can sometimes feel overwhelming to get up to speed on all the things we could be doing with the software.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Pendo - Prix
Pendo - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Pendo - Fonctionnalités
Pendo - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Pendo - FAQ
Pendo - FAQ
Voici quelques-unes des questions fréquentes sur Pendo.
Q. Quels sont les types de licence disponibles pour Pendo ?
Types de licences disponibles pour Pendo :
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Pendo ?
Nous n'avons pas d'informations sur les fonctionnalités de Pendo.
Q. Qui utilise Pendo ?
Utilisateurs habituels du logiciel Pendo :
PME, Entreprises de taille moyenne
Q. Dans quelles langues Pendo est-il disponible ?
Langues dans lesquelles Pendo est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Pendo ?
Types de licences disponibles pour Pendo:
Gratuit, Abonnement
Q. Pendo prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Pendo.
Q. Avec quelles applications Pendo peut-il s'intégrer ?
Applications s'intégrant à Pendo :
Aysling Service Operations, Aysling Vendor Management, Igloo Software, MagHub, Natero, Rippling, Salesforce Sales Cloud, Strikedeck, Zapier, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Pendo ?
Ressources d'aide disponibles pour Pendo :
Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo
