Pendo

Utilisation du produit et capture de données comportementales

4,5 /5 (187 avis) Donnez votre avis !

Pendo - Présentation

Description du logiciel Pendo

Pendo est une plateforme d'expérience produit permettant aux équipes de capturer les données et les comportements d'utilisation des produits, de recueillir des opinions et d'influencer le comportement avec la messagerie intégrée à l'application. En fournissant aux utilisateurs les outils nécessaires pour analyser l'utilisation de leurs clients, les organisations peuvent déterminer les fonctionnalités qui génèrent l'engagement et cibler les groupes segmentés, améliorant ainsi l'expérience client.

L'outil d'analyse comportementale permet aux utilisateurs d'extraire et d'analyser des données telles que le temps passé sur l'application, les points de dépôt et les tendances au fil du temps. À l'aide de ces données, les utilisateurs peuvent apporter des modifications en fonction des résultats et créer du matériel ciblé pour des groupes d'utilisateurs spécifiques. Afin de faciliter un ciblage efficace, Pendo permet aux utilisateurs de définir des segments d'utilisateur personnalisés en fonction du comportement afin de cibler intelligemment, à l'aide de guides et de procédures en ligne. À l'aide des modèles de Pendo, les utilisateurs peuvent créer et personnaliser des guides sous forme d'infobulles, de bannières et de boîtes lumineuses, mettant en évidence les mises à jour de fonctionnalités ou fournissant un support.

Afin d'améliorer l'expérience utilisateur, Pendo fournit aux utilisateurs les outils nécessaires pour déployer des sondages d'opinion et des enquêtes, permettant aux entreprises de réunir des données quantitatives et qualitatives. Les utilisateurs peuvent exécuter des formulaires d'opinions dans l'application et calculer des scores de promoteur net (NPS) afin de comprendre d'où vient l'insatisfaction. Les résultats sont fournis en temps réel dans l'application Pendo afin que les actions nécessaires puissent être prises.

Pendo - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Pendo - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Médias

Customizable dashboard with overviews of usage
View graphs and statistics based on app usage
Follow user paths to understand the user journey
Create in-app guides with smart targeting
Run stage tests of guides to understand effectiveness
Ask and receive feedback from users within the app
Integrate with SalesForce and sync data and contacts
Access historical data automatically stored by Pendo
Create user segments to analyze particular user groups
Vidéo de Pendo Capture d'écran pour Pendo : Customizable dashboard with overviews of usage Capture d'écran pour Pendo : View graphs and statistics based on app usage Capture d'écran pour Pendo : Follow user paths to understand the user journey Capture d'écran pour Pendo : Create in-app guides with smart targeting Capture d'écran pour Pendo : Run stage tests of guides to understand effectiveness Capture d'écran pour Pendo : Ask and receive feedback from users within the app Capture d'écran pour Pendo : Integrate with SalesForce and sync data and contacts Capture d'écran pour Pendo : Access historical data automatically stored by Pendo Capture d'écran pour Pendo : Create user segments to analyze particular user groups

Pendo - Avis

Note globale
4,5
/
5
Excellent
107

Très bien
71

Moyen
6

Médiocre
1

Mauvais
2

Rapport qualité-prix
4,3
Fonctionnalités
4,3
Simplicité d'utilisation
4
Support client
4,5
95% des utilisateurs recommandent cette application
Massimo A.

Combines good product analytics with in-app guides and NPS tracking. And that's killer.

We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.


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Chris W.

Great product

Very good. The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.


Traduire avec Google Translate
Ike B.

Shop around

I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.

This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).

Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.

I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.


Traduire avec Google Translate
Danielle K.

Love having Pendo for analytics AND product feedback. Game changer


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Deidre E.

Pendo Brings the Insights

Pendo has been fantastic for us. Within just a few months from implementation, we've been able to gather information on our users' behavior that we've never had before. Gaining this insight has opened our eyes to so many more questions and opportunities for our company to grow and thrive.


Traduire avec Google Translate
Massimo A.
Secteur d'activité: Internet
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Combines good product analytics with in-app guides and NPS tracking. And that's killer.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/01/2019
Provenance de l'avis : Capterra

We now use it across several products in the MailUp Group (https://mailupgroup.com). For example, beyond using it for product analytics, we were able to stop using other applications for both in-app guides and NPS tracking, and we now use Pendo for that both in MailUp (https://www.mailup.com) and BEE Pro (https://beefree.io). It's certainly not inexpensive, but it gives the Product and Product Marketing teams tools that are crucial to their work. So, money well spent in my view.

Avantages

What's unique and really useful about Pendo is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. This allows you to show custom messages just to certain audiences (e.g. I see that some customers did not yet try feature ABC, so I show them a Guide to trigger adoption), and see NPS scores for different segments of users (e.g. what's the NPS for customers that never use feature ABC? What's the score for those that use feature ABC all the time?). That provides incredible insights.

Inconvénients

First of all let me say that the company has come a long way. Pendo is growing a ton and it shows. They're constantly improving the platform, so we're confident that flaws will be corrected over time. That said, in our experience setting things up takes some time (and the concept of "Feature" is not immediately clear to newcomers: it actually means "UI element"), and until recently there were some annoying productivity issues (e.g. you could not quickly clone a segment, resulting in potentially lots of repeat tasks just to create two similar segment of users: now this has been resolved!). Improvements still need to be made for multi-language applications (e.g. different Guides for different users that speak different languages).

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Chris W.
Secteur d'activité: Ressources humaines
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Great product

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/11/2020
Provenance de l'avis : Capterra

Very good. The team were highly attentive and supportive. Has been a really enjoyable project getting this set up and running with benefits almost immediately.

Avantages

It is a significant investment, but so many benefits, it is worth it. The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it. The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend! Wish had discovered it years before.

Inconvénients

Works well for standard web apps. If your app doesn't change URL for each page you visit then there may be issues tracking at volume. Not insurmountable but needs more time, thought.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ike B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Shop around

Logiciel utilisé tous les mois pendant 6 à 12 mois
Publié le 17/04/2017
Provenance de l'avis : Capterra

I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts.

This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.).

Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case.

I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.

Avantages

The UI is modern and appealing

Inconvénients

The software is inconsistent, buggy and unpredictable.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Danielle K.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Love having Pendo for analytics AND product feedback. Game changer

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/11/2020
Provenance de l'avis : Capterra

Avantages

I couldn't live without Pendo Feedback now that I've been using it. It makes collecting and organizing product feedback and feature requests so easy and I love how visible it is to the whole organization. I'm the only Product Manager at our company so having tools to help automate and organize product requests for all of our products is a life saver.

I also really appreciate how easy it was to setup usage analytics and how little engineering effort it took. Since it has been setup, I haven't needed engineering for anything related Pendo and can do everything on my own.

Inconvénients

No complaints or major issues with their analytics or feedback products.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Deidre E.
Secteur d'activité: Ressources humaines
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Pendo Brings the Insights

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/11/2020
Provenance de l'avis : Capterra

Pendo has been fantastic for us. Within just a few months from implementation, we've been able to gather information on our users' behavior that we've never had before. Gaining this insight has opened our eyes to so many more questions and opportunities for our company to grow and thrive.

Avantages

This software is incredibly robust and easy to use. Usually you have to trade one for the other, but not with Pendo. I am able to easily get behavioral analytics as well as launch in-app guidance with the click of a button!

Inconvénients

We are a multi-app/single platform company, so some of the features that are geared towards single-app don't work out of the box for us. However, Pendo support and Pendo pro-services teams have been AMAZING and have found ways to accommodate my needs every time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,8/10
Basé sur 187 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Pendo - Prix

Pendo - Prix

À partir de
N/A
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,3/5
Basé sur 187 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Pendo - Fonctionnalités

Pendo - Fonctionnalités

API
Analyse en temps réel
Analyse prédictive
Analyse visuelle
Business Intelligence
Création de tableaux de bord
Données en temps réel
Filtrage des données
Graphiques
Importation et exportation de données
Intégration de tiers
Monitoring
Outils de collaboration
Rapports ad hoc
Rapports et statistiques
Rapports personnalisables
Sources de données multiples
Tableau de bord d'activités
Visualisation de données
Vues filtrées
Fonctionnalités
4,3/5
Basé sur 187 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Pendo - FAQ

Pendo - FAQ

Voici quelques-unes des questions fréquentes sur Pendo.

Q. Quels sont les types de licence disponibles pour Pendo ?

Types de licences disponibles pour Pendo :

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Pendo ?

Nous n'avons pas d'informations sur les fonctionnalités de Pendo.

Q. Qui utilise Pendo ?

Utilisateurs habituels du logiciel Pendo :

PME, Entreprises de taille moyenne

Q. Dans quelles langues Pendo est-il disponible ?

Langues dans lesquelles Pendo est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Pendo ?

Types de licences disponibles pour Pendo:

Gratuit, Abonnement

Q. Pendo prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Pendo.

Q. Avec quelles applications Pendo peut-il s'intégrer ?

Applications s'intégrant à Pendo :

Aysling Service Operations, Aysling Vendor Management, Igloo Software, LogRocket, MagHub, Natero, Rippling, Salesforce Sales Cloud, Strikedeck, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Pendo ?

Ressources d'aide disponibles pour Pendo :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo