Nintex Process Platform

This software has been great for writing and standardising all of our processes, in ALL aspects of the business. So far Promapp has reduced onboarding time for new staff, given us a central depository for all our processes, and has given us a way to receive suggestions and feedback (in a productive way) to encourage process improvement. We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way. Promapp gives us more control as to who can write and edit processes.

A bit of a learning curve for process writers, but ultimately not an issue once you get used to it. It would also be nice to print dashboard screens.

easy to use
easy to setup
provides clarity of roles and responsibilities
provides clarity of stakeholders
displays connected processes and systems
provides a glossary that automatically displays description on hover over
standard version allows variations of standard process (ie. regions may be slightly different but based on standard process)
includes ability to control permissions at top down to lower level processes and documents
includes control over governance setup
provides a dashboard to display user access, progress, published, and draft processes
offers control over documents and easily replace them without breaking links
links remain consistent when a process is updated or the name is changed
support 24/7 either by chat, email, or phone
feature enhancement requests considered and often implemented
new releases documented and communicated without impact on the user or the business
can easily share
offers a unique way of writing a process that makes it simple to write and follow for the end user
so much more

some nice to have features not available
is not a dynamic workflow tool
does not display broken links
works best with only one purpose in mind (ie. document all staff processes)

Promapp is generally not used for the creation of:

Value Stream Transformation (VST) maps
Organisational charts
Network diagrams
System diagrams and mapping
Conceptual solution diagrams
Customer journey mapping
Lengthy end to end maps

DocGen is a huge timesaver. We have shaved hours off our daily workload by being able to automate our proposal system through salesforce.

The initial set up is difficult. It has a pretty steep learning curve unless you're a programmer/admin. Support is very responsive with any questions, however, so getting a resolution should be quick and easy.

+ Easy to install and fast to learn and implement.
+ Easy to get a quick solution up and running!
+ Designing a working solution in a matter of minutes rather than weeks or months with custom coded solutions.
+ Simple drag and drop interface allows you to demo other end users on how to use it and enable other areas of the business to create their own workflows, thus engaging them throughout the process.

-> Troubleshooting a workflow is a cryptic process. Adding "Log history" is a good debugging approach, but if there was a way to "Preview" the workflow somehow it would be awesome!
-> Performance: If it is installed in On-premises version of SharePoint you might have no issues but if it is installed in online/O365 application performance is very slow and would definitely need improvements in performance aspect.
-> If we have an option to restart the workflow at any particular stage, it would be more helpful.
-> I don't think it will scale well for Big projects. Since it is so tightly integrated with SharePoint, we cannot move Nintex with solutions that have outgrown the recommended SharePoint list size.
-> Would be nice if we can increase/decrease the viewing area so that we can see more actions of the workflow.
-> I think adding more features like Reminders can help end users.