Epos Now

Epos Now

Système de point de vente électronique sécurisé

4.2/5 (218 avis)

Epos Now - Présentation

Epos Now est un système de point de vente sur le Cloud qui offre aux entreprises de restauration et de commerce de détail une plateforme unique et centralisée à partir de laquelle vous pouvez contrôler les inventaires, le back-office et les activités des employés. Intégrant des paiements intégrés, un système de réservation en ligne et un tableau de bord personnalisable, Epos Now vise à fournir une solution de point de vente efficace.

Afin de gérer efficacement les opérations aux points de vente, Epos Now s'intègre avec les principaux types de paiement, notamment Mercury, PayPal et Apple Pay. De plus, avec l'API Epos Now, les utilisateurs peuvent se connecter à n'importe quelle autre passerelle de paiement. Grâce aux paiements intégrés, Epos Now offre aux clients la possibilité de payer par carte de crédit, montre ou smartphone. En concevant une application mobile native pour iOS et Android, Epos Now permet de promouvoir une plus grande flexibilité en permettant aux utilisateurs de traiter les paiements et d'accéder à des fonctionnalités en déplacement.

Outre le traitement des paiements, Epos Now facilite la gestion des inventaires, des clients et des employés. Grâce à la technologie de suivi des stocks, Epos Now permet aux utilisateurs de créer automatiquement des commandes d'achat. Parallèlement, en maintenant une base de données clients centralisée, Epos Now permet aux utilisateurs d'envoyer des factures, d'accorder des crédits et de collecter facilement des informations marketing auprès des clients. Epos Now, qui offre de nombreuses options de reporting, permet aux utilisateurs d'obtenir des informations exploitables en temps réel sur les performances des ventes, des produits et des employés.

Prix

À partir de
39,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Royaume-Uni, États-Unis

Langues

anglais

Epos Now - Avis

Note globale
4.2/5
79% d'avis positifs
150
Excellent
22
Très bien
16
Moyen
8
Médiocre
22
Mauvais
Catherine J.
Traduire avec Google Translate

Modifiable POS System that is easy to use, quick update availability, and economically friendly

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/02/2017
Provenance de l'avis : SoftwareAdvice

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Avantages

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Inconvénients

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Fran W.
Traduire avec Google Translate

Good system, but the true shining star is one of their employees.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/07/2017
Provenance de l'avis : SoftwareAdvice

Avantages

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Erick E.
Traduire avec Google Translate

Customer Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/12/2018
Provenance de l'avis : SoftwareAdvice

While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.

Avantages

Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

Inconvénients

there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

Traduire avec Google Translate

Réponse de James

Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.

We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.

As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.

We looking forward to hearing from you.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Matthew E.
Traduire avec Google Translate

Very useful system for SME

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/02/2019
Provenance de l'avis : Capterra

Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.

Avantages

The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Inconvénients

Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

Traduire avec Google Translate

Réponse de Epos Now

Hello Matthew.

Thank you for leaving us a business review, we take all feedback seriously and use this to help continually learn and grow and provide the best customer service possible.

The simplicity of our front end system is a real unique selling point making it easy to train staff and adapt for personal / business preference. The backend provides intuitive reporting about
profitability, revenue, staff or products analysis by location, staff members or across the whole business.This allows you to figure out what¿s working and what isn¿t to make actionable changes which will boost your bottom line.

I understand that updating the system was a little tricky, I'm pleased to hear that our award winning support staff were able to support you through this.

If you wish to provide any additional feedback please email customer-engagement@eposnow.com

Kind Regards
James

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Martin C.
Traduire avec Google Translate

EPOs Back Office set up from the begining .

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/09/2017
Provenance de l'avis : SoftwareAdvice

Avantages

On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Epos Now - Prix

À partir de
39,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Epos Now - Fonctionnalités

  • API
  • Base de données de clients
  • Intégration de tiers
  • Rapports et statistiques
  • Tableau de bord d'activités

  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

Epos Now - FAQ

Voici quelques-unes des questions fréquentes sur Epos Now.

Q. Quels sont les types de licence disponibles pour Epos Now ?

Types de licences disponibles pour Epos Now :

À partir de: 39,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Epos Now ?

Nous n'avons pas d'informations sur les fonctionnalités de Epos Now.

Q. Qui utilise Epos Now ?

Utilisateurs habituels du logiciel Epos Now :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Epos Now est-il disponible ?

Langues dans lesquelles Epos Now est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Epos Now ?

Types de licences disponibles pour Epos Now:

Abonnement

Q. Epos Now prend-il en charge les appareils mobiles ?

Appareils pris en charge par Epos Now :

Android, iPhone, iPad

Q. Avec quelles applications Epos Now peut-il s'intégrer ?

Applications s'intégrant à Epos Now :

Cyfe, Deputy, Findmyshift, LeadMaster, Mailchimp, Recipe Costing, Retently, VisitorTrack, Welcome Anywhere, Xero

Q. Quelles sont les ressources d'aide disponibles pour Epos Now ?

Ressources d'aide disponibles pour Epos Now :

Support en ligne, Support téléphonique

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